Spinson Casino, Bitubet Casino, SlotJerry Casino Support and Complaints Thread

Hi all fans of LCB !

I hope everyone had a great holiday break and some lucky spins.

I just wanted to introduce myself and the Spinson, Bitubet and Slotjerry brands.

We hope you will enjoy the games we offer that is

NetEnt
Microgaming
Play'n'Go

We are UK and EU licensed

If you have any questions or queries, don't hesitate to get in touch!

Regards
Kim
Spinson Casino

Welcome to LCB 

Thanks Anchi.    *<:O

 I'm absolutely DISGUSTED with your site! I'm a very careful player so I done my homework on your Casino here at LCB and it states, "players from your country welcome". I signed up yesterday, deposited today only not to get the first deposit bonus. After waiting 7.5 hours for a reply to my email, "Dan" said, "your country doesn't get free spins, and your account is going to be closed tomorrow because we don't accept players from your country"?? Really?? It took you 2 days to figure that one out?? You let me sign up! You took my $$s?? Which I find particularly disgusting and an underhanded, sleazy way to do business!! Seeing you let me sign up and took my money under "false pretences" I wish to have my deposit re-imbursed ASAP.

Hello SnowAngel,

Sorry to hear that. We've notified the Casino Rep. Keep you posted. 

Welcome to LCB forum Kim, your help is very much appreciated for members playing Spinson casino

Lol, so sorry, it reads as if I was dissing LCB , which I'm not! It's meant about the casino.  I thought this is where you write to the Casino Rep?? But....as an afterthought, could you please go over my country Welcome Sites and take off the ones that no longer accept us? Thanks in advance

Hello SnowAngel,

We've understood that your complaint was about the casino. No worries . The Casino Rep has been notified and we're waiting for their reply.

Hi SnowAngel

Sorry to hear that you were not satisfied with your experience. We always try to improve our service for our customers and feedback is always appreciated.

In regards of your complaint we want to explain that we were cought by surprise when we found out that Net ent (the gaming provider) closed down in your country. This was nothing we had anticipated and came to us as a surprise so therefore we had to act promptly. Multiple operators in Europe were affected by this decision.

I've spoken to our casino manager and what we can offer is to compensate for the missing free spins that you didn't receive. Based on your deposit you should have been rewarded with 50 free spins and the free spins value is 0,25 euros so that would be 12,5 euros. In order for us to compensate this we would need you to email support@spinson.com. Make sure to include Iban and Swift to your local bank, name of the bank and you can refer to Kim as well.

You also mentioned a cash bonus but we only offer free spins as part of the welcome offer at Spinson.

We hope you are satisfied with the solution and we wish the situation will change soon so we can welcome back our players from your country.

Have a nice day down under :)

Best regards

Kim