Regarding Silver Oak;
During my recent mis-understanding with Silver Oak I got the feeling the chat support person was a company man, maybe even the owner. Vincent was who I was trying to resolve the mis-understanding of my latest withdrawal with was insistent I was wrong, even after detailed explanation.
Most people would have been cussing given the times I had to explain myself. The rep here at LCB along with multiple emails and chats to them finally did resolve the issue but whew! Vincent did apologize deeply for his error, but I can't help but wonder what would have happened if I hadn't remained patient and polite?
Anyway since my last transaction was a deposit, I thought I'd take advantage of the "BACKNOV" free chip. As always I ask for details prior and low and behold I got Vincent on the chat. He said please NO because I had just won........
?? I knew I was entitled to it so I went back later and took it expecting to play it out until gone, because of the chat previously.
I'm having mixed feelings about going back there now, I did win and they have (twice) and are paying me (two more) wins. but just have this feeling that I'm going to get screwed. Anyway for what it's worth, something to learn from.