cobra 
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« Reply #75 on: November 06, 2009, 11:09:34 PM » |
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I had the same problem and just blocked the number on my Phone. hi , i have a ? how do we git rid of calls from C> DEANGELO, i have a cell phone as my only phone. and i get 5and 6 calls in a 2HR. span, and im on a NO CALL LIST, my husband is sick of the calls when were eating or were on a trip, i even got 1 when i was in land casino, very sick of calls and bugging me. im aware of all the bonus, i used to be a depositor till the us passed their laws. would appricate you taking me off your call list , ty josie46 |
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cobra
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« Reply #76 on: November 06, 2009, 11:17:37 PM » |
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Well its friday and its been over 1 month now that i haven't received my withdraw from prism.I supposed to deal with Kyle but he must be on vacation becouse ive sent 3 emails asking about it.It was approved but no-one can tell me when its going to be sent.This will be the longest one i have waited on.Mybe it will get here before the turkey does.Who knows!
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josie46
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« Reply #77 on: November 07, 2009, 12:39:05 AM » |
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hi ingrid, i like to ty , i havent received 1 call from de angelo, since you took care of it . my husband is at peace he leaves our phone on, ty vm josie46
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signman48
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« Reply #78 on: November 07, 2009, 01:00:40 AM » |
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Hi Ingrid. How long does it take to receive a withdrawal by bank check to the US. I recently won a $250 random jackpot with a free chip at Cirrus Casino. I sent in all my documents and got a message saying they had been received. My withdrawal was approved on Oct 20th. I was told that it would take 10 business days from the approval date to get the money via bank check. To date, I havent received it. I've never made a withdrawal before and I'm not sure how a bank check is received. Is it a check mailed to my home address? When can I expect to receive it? Thank you very much. -Greg user name: cjspro139 |
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giro247
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« Reply #79 on: November 07, 2009, 11:45:37 AM » |
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hi ingrid, sorry to bother u again but can u plz update me on my withdrawal via neteller on prism casino. It was approved on 26/10. my username is giro247. thanks |
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mrgmomma67
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« Reply #80 on: November 07, 2009, 12:06:40 PM » |
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I just wanted to know why is it that I deposit at Vip Lounge faithful player but everytime I get a coupon for a free chip i can't get it to work, and I'm a depositing player, just upsets me so bad I just made a $40.00 deposit and I think a $25 before that tried a few codes i had back and they "can not be redeemed" why send them and why can't I, I put my money in there and when I see others can use them but mine never goes thru well ...better stop too upset dont' want my mouth to get away from my face ...I just don't understand why I cant get a free chip 2 deposits and still no code will work....maybe you could help me out Ingrid, username: debralee1967 @ Vip Lounge...let me know if you have any suggestions, I was gonna just go ahead and deposit again but decided to check in on the forum again and thought I would post something in hopes of someone helping me out> Thanks for listening, thank goodness for this forum sometimes I don't know what I'd do without it. mrgmomma67 |
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prism aff mngr
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« Reply #81 on: November 07, 2009, 04:05:48 PM » |
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Well its friday and its been over 1 month now that i haven't received my withdraw from prism.
Hi Cobra, Your wire transfer was approved on Oct. 26 and it takes about 10 business days for it to be sent. It will be sent by wire transfer at the beginning of this coming week. Just in case, you requested it on Oct. 10 so it has not been over one month. Best regards, Ingrid |
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prism aff mngr
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« Reply #82 on: November 07, 2009, 04:06:54 PM » |
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hi ingrid, i like to ty , i havent received 1 call from de angelo, since you took care of it . my husband is at peace he leaves our phone on, ty vm josie46
It was my pleasure Josie  |
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prism aff mngr
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« Reply #83 on: November 07, 2009, 04:13:33 PM » |
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Hi Ingrid. How long does it take to receive a withdrawal by bank check to the US.
Hi Greg, Your check should have been sent by now, there must have been some sort of delay. Our Finance department is not available today but I'll contact you back on Monday as soon as I have more information. It will be sent to your home address via FedEx. We apologize for the delay. Best regards, Ingrid |
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prism aff mngr
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« Reply #84 on: November 07, 2009, 04:20:08 PM » |
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hi ingrid, sorry to bother u again but can u plz update me on my withdrawal via neteller on prism casino.
Hi Giro, Your withdrawal will be in your NETeller account at the beginning of this coming week. Best regards, Ingrid |
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prism aff mngr
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« Reply #85 on: November 07, 2009, 04:32:57 PM » |
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I just wanted to know why is it that I deposit at Vip Lounge faithful player but everytime I get a coupon for a free chip i can't get it to work
Hi mrgmomma, I reviewed your account and there is not specific reason why free bonuses in general would not work for you. Some of the codes you've entered since the beginning of the year were invalid (they didn't exist), others were for new players only (the idea of that free chip is for the player to get to know the casino) and other have indeed worked. However, you are a valued player and have more advantages than a new one. You can use deposit bonuses when you make your deposits (you can see them in the monthly promotions section of our website), we usually have bonuses for different games, with max cashout or without max cashout, etc, between 100% and up to 500%, sometimes even more. Also, between your deposits, if you'd like a free chip please contact CS by chat or phone and they'll be happy to find one that's valid for you. I hope this is helpful, let me know if there's anything else I can do. Best regards, Ingrid |
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katy
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« Reply #86 on: November 08, 2009, 07:17:23 PM » |
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Hi Ingrid, Please can you update me on my withdrawal via neteller from Palace of Chance - i requested the withdrawal on the 8th Oct and received an email saying my documents had been approved on the 14th Oct. My user name is katymae21 Thanks Katy |
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prism aff mngr
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« Reply #87 on: November 09, 2009, 12:13:29 PM » |
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Hi Katy, Thank you for writing. There is a misunderstanding with the dates you mentioned in your post. You requested the withdrawal a couple of times but it was denied because you hadn't sent your documents. On October 14th your documents were approved, that is probably what the email you received said, but you requested the withdrawal once more on that same date. Since then your withdrawal has been approved and the funds will be sent to you within a few business days. I do want to clarify unfortunately that you made your winnings with a cashback chip and as you can see in Palace of Chance's rules, the maximum cashout is the amount of your deposit. http://www.palaceofchance.com/rules/promotional-rules/Please let me know if you have any questions. Best regards, Ingrid |
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katy
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« Reply #88 on: November 09, 2009, 03:12:02 PM » |
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Hi Katy, Thank you for writing. There is a misunderstanding with the dates you mentioned in your post. You requested the withdrawal a couple of times but it was denied because you hadn't sent your documents. On October 14th your documents were approved, that is probably what the email you received said, but you requested the withdrawal once more on that same date. Since then your withdrawal has been approved and the funds will be sent to you within a few business days. I do want to clarify unfortunately that you made your winnings with a cashback chip and as you can see in Palace of Chance's rules, the maximum cashout is the amount of your deposit. http://www.palaceofchance.com/rules/promotional-rules/Please let me know if you have any questions. Best regards, Ingrid If this is the case, why did live support inform me i could withdraw $100 after i specifically asked them how much i was able to withdraw (the cashier in the casino was showing i had over $300 available to withdraw!!)? Could you also clarify how long a few business days is? Thanks Katy |
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prism aff mngr
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« Reply #89 on: November 09, 2009, 04:49:25 PM » |
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Hi Katy,
Regretfully the customer service representative made a mistake. In some of our casinos, the maximum withdrawal of a cashback chip is the amount of the chip, in this case $100. In the case of Palace of Chance, as you can see in the website, it is the amount of the deposit.
I'm unable to give you an exact date, but it will most likely be sent at the end of this week or the beginning of next week at the latest.
Best regards,
Ingrid
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