mamrone
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« Reply #45 on: October 26, 2009, 06:09:10 PM » |
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NETELLER you must not live in the states that's a good thing they have neteller to answer to here in the states we have no recourse and they know it Good for you keep us posted
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maresydotes
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« Reply #46 on: October 27, 2009, 03:31:55 PM » |
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Ingrid, Help, please! I am having my own personal nightmare with Wild Vegas' payout. On Sept. 24th I requested a wire transfer of $200. On Oct. 1st a non-collected withdrawal was approved - I don't even know what that was. On Oct. 8th a wire transfer for $146 was approved. Same day, a $54 wire transfer was declined. Same day a $54 manager withdrawal was requested and then approved. I called customer service and they told me that I would be mailed a check in another 10 business days. When I called customer service on Friday, Oct. 23 they told me $146 had been sent via money gram on Oct. 21st and that I would be contacted with the sender's name and control #. I called on Sunday and was told by a very rude man that the only way to contact the withdrawal dept is via live chat in their software. So I contacted them via live chat and was told to come back to live chat on Tuesday for my control # and sender's name. Low and behold live chat is not working today. Tried on two different computers. I can only send my user name and a message and they sent me an email stating "while you were offline" - which is BS because THEY are the ones who are offline! When I call customer service I get muzak and "you're call is very important to us..." JUST GIVE ME MY MONEY ALREADY!  My username with them is: maresydotes |
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« Last Edit: October 27, 2009, 04:27:25 PM by maresydotes »
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prism aff mngr
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« Reply #47 on: October 27, 2009, 06:06:21 PM » |
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Hi Mary,
The transactions you are describing happen because our bonuses are non-cashable; your bonus amount was for $54 and it had to be removed from your account.
Regarding your withdrawal, we do not send payments directly, especially not to the US, we have to use third party processors. The request for your funds to be sent was done already, we're just waiting for them to send us the information you'll need to retrieve it. This will be posted in your account some time this week.
We have been in the middle of a thunder storm today and live chat has been unfortunately down, as well as our internet connections (on and off). The "while you were offline" is for us, I imagine you're getting an automatic response to let you know your attempt was recorded.
Please feel free to contact CS later on today or tomorrow and ask if the information is in your account, or I can also check for you and send it as soon as I see it in your account.
Best regards,
Ingrid
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maresydotes
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« Reply #48 on: October 27, 2009, 06:24:04 PM » |
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Thank you, thank you, Ingrid! You are the best! You are the only one who offered me logical explanations for what was going on. I was a raving lunatic dealing the withdrawal dept. Yes, please check my account if you don't mind and send the info to me when it arrives. I'm sorry you're weather has been lousy Thanks so much! Mary  |
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carlito brigante
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« Reply #49 on: October 28, 2009, 08:38:18 AM » |
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Hi Ingrid can you check to see if my NETeller withdrawal has been processed
and how long should i expect for it to hit my account thanks.
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« Last Edit: October 28, 2009, 08:40:03 AM by carlito brigante »
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amyspear
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« Reply #50 on: October 28, 2009, 12:22:35 PM » |
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Hi Ingrid, I received my withdrawal from Slots of Vegas, thank you! I am just awaiting the one withdrawal from Virtual Casino now. When you get a chance can you check on it for me? Thanks! my account name there is amyspear.
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Hello, my name is Amy and I'm a gambling addict...Oops, wrong board. |
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prism aff mngr
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« Reply #51 on: October 28, 2009, 12:41:45 PM » |
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Thank you, thank you, Ingrid! You are the best! You are the only one who offered me logical explanations for what was going on. I was a raving lunatic dealing the withdrawal dept. Yes, please check my account if you don't mind and send the info to me when it arrives. I'm sorry you're weather has been lousy Thanks so much! Mary Hi Mary, Details have been posted in your account, I'll send you a PM with them. Best regards, Ingrid |
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prism aff mngr
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« Reply #52 on: October 28, 2009, 12:47:57 PM » |
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Hi Ingrid can you check to see if my NETeller withdrawal has been processed
and how long should i expect for it to hit my account thanks.
Hi Carlito, Once the withdrawal is approved, it takes a few days for our department to process it, send it to our third party processors and for them to send it to you. You will receive it in your NETeller account most likely at the end of this week or the beginning of next week. Best regards, Ingrid |
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carlito brigante
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« Reply #53 on: October 28, 2009, 01:15:22 PM » |
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thanks for the info Ingrid its appreciated |
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jurre
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« Reply #54 on: October 28, 2009, 03:23:56 PM » |
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Hi Ingrid,
i bealive i´ve been quit patient with my withdrawel.
I requested my first withdrawel the 3/9 and it took until the 10/10 to be approved. I contacted the Live chat last week and was told that there was a problem sending a check so I provided my NETeller account. (I contacted them and not vise versa. There should have been a mail sent to me requesting the information but it wasn´t)
I just talked to Live chat/ withdrawel dep and was told that I wasn´t on the "batch" list for this week either and that i would have to check back next week!!
This is wath they told me:
"Unfortunately there are no notes as of yet stating your withdrawal being sent,please contact me next week to see if it will be sent on the next payout batch".
Could u please help me!?
jurre
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prism aff mngr
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« Reply #55 on: October 28, 2009, 04:35:47 PM » |
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Hi Amy,
It will be sent at the end of this week or the beginning of next week.
Best regards,
Ingrid
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prism aff mngr
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« Reply #56 on: October 28, 2009, 04:38:38 PM » |
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Hi Jurre,
We apologize for the delay, it was mostly caused by the change in payment method, apparently it created a delay with our processors.
Your withdrawal will be sent by the end of this week or the beginning of next week at the latest. I'll keep an eye on it and let you know once it's sent.
Best regards,
Ingrid
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maresydotes
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« Reply #57 on: October 28, 2009, 04:57:07 PM » |
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OMG, Ingrid, I bow to thee! You are amazing! Thank you so much for your assistance! ~Mary |
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prism aff mngr
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« Reply #58 on: October 28, 2009, 04:59:08 PM » |
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I was happy to help Mary!  |
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jurre
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« Reply #59 on: October 28, 2009, 05:01:40 PM » |
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 Thx yet again!!!!
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