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Author Topic: Prism/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Club Player/Wild Vegas  (Read 155109 times)
Female prism aff mngr View Public Profile
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« Reply #135 on: December 11, 2009, 04:21:59 PM »
Hi Giro,

Your documents are in order  Cheesy

Best regards,

Ingrid
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giro247 View Public Profile
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« Reply #136 on: December 12, 2009, 05:47:45 PM »
Thanks Ingrid, much appreciated. Giro247
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Female prism aff mngr View Public Profile
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« Reply #137 on: December 14, 2009, 12:06:41 PM »
Quote from: kssissy on December 10, 2009, 10:53:39 AM
Hi Ingrid.  Maybe you can help.  Would check on my account it is under sissy09.  If there are any additional accounts please close them.

Hi Kssissy,

Your account has been checked and all other similar accounts were closed.  Please continue using sissy09 from now on.  You have used several free chips in a row, so if you'd like to be able to cash out please make a deposit in between the free chips you request.

Enjoy and Good luck! Smiley

Ingrid
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Female prism aff mngr View Public Profile
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« Reply #138 on: December 14, 2009, 12:38:47 PM »
Hi Kssissy,

I forgot to mention that I had created a bonus code exclusively for LCB players that until now had only been using free chips and are interested in starting to play for real.  I just sent you the bonus code by PM.

If anyone else is interested in starting to deposit in Prism, please send me your username by PM so I can make sure everything is in order with your account and I'll send you the code. It's a 200% bonus, no playthrough (if played in slots), no max cashout + 200% cashback.  Cool

Happy Holidays everyone!

Ingrid
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13oclock
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« Reply #139 on: December 14, 2009, 03:25:35 PM »
silly question, but if its 200 percent with no playthru whats to stop players depositing say, 100 dollars, and cashing out the 300 right away?
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Tony Trader
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« Reply #140 on: December 14, 2009, 03:29:53 PM »
Quote from: 13oclock on December 14, 2009, 03:25:35 PM
silly question, but if its 200 percent with no playthru whats to stop players depositing say, 100 dollars, and cashing out the 300 right away?

The bonus is not cashable 13, its just for the play.

Tony
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13oclock
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« Reply #141 on: December 14, 2009, 03:32:55 PM »
ah, well, that makes sense, heehee...well,sweet offer then Wink
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« Reply #142 on: December 15, 2009, 04:55:45 PM »
Hi All,

Just an update.  I recieved the final payment on my cashout from October today!  Everything was sent exactly when Igrid said it would be, slow or not!

For now I am a satisfied customer and intend to keep playing with POC!  Thank you Ingrid for all your help, and I hope things just keep getting better and better with Prism. 

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lakoda13 View Public Profile
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« Reply #143 on: December 15, 2009, 04:58:39 PM »
One last question.  I used to get email offers from all of your casinos.  I unsubscribed from Cool Cat only, and it seems as though all of the bonus offers have stopped.  How do I sign up for the email only mailing list for POC but not the others???  If I have to get all of them, that's fine, but POC is my casino of choice.
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Female prism aff mngr View Public Profile
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« Reply #144 on: December 15, 2009, 05:07:41 PM »
Hi Lakoda,

I'm happy to hear your second wire transfer arrived safely, enjoy your winnings!

Please send me your email address by PM and I'll get it subscribed again.

Best regards,

Ingrid
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« Reply #145 on: December 16, 2009, 10:36:52 AM »
Hi Ingrid,
Have some problem with Prism cashout. Have ordered it on 01.12, docs were approved week later, but cashout still there.
Could you please have a look.
Username:dimaer
Cheers.
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Female prism aff mngr View Public Profile
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« Reply #146 on: December 16, 2009, 01:49:57 PM »
Hi d1ma3r,

Congratulations on your winnings!

It takes 7 to 10 business days for withdrawals to be approved, it will be approved today for sure.

Best regards,

Ingrid
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camaross View Public Profile
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« Reply #147 on: December 16, 2009, 07:57:40 PM »
I would like you to check on withdrawal since its been almost seven weeks now. My user name at prism is hondarex2. I made a request for withdrawal on oct. 31. It was approved nov. 17. you can check my chats with accounting department. I was told i was getting my money gram today so I spoke with live chat to get the details and was told it was being sent western union and check back on Christmas day for the details on where to pick up my money. Sounds like a run around to me. Since most places are closed on Xmas. It also doesn't take a week and a half for a western union money gram to go through.
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Female prism aff mngr View Public Profile
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« Reply #148 on: December 17, 2009, 12:33:58 PM »
Hi Camaross,

We sincerely apologize for the delay in your withdrawal.  And you are right, it doesn't take that long for a WU to go through.  However, we don't send the funds ourselves, we have third party processors and the process is longer than we would hope.  The request to send your funds by WU was already sent to our processors, they will send the funds and then send us back the information.  Since there are hundreds of payments being done daily, this process does take a few days.

We should have the information in a couple of more days.  I am leaving the office tomorrow and I won't be back until Monday; please feel free to contact CS tomorrow or on Saturday and see if the information was posted in your account.  If not, I'll start checking on Monday and send you a PM as soon as it's there.

Please let me know if there's anything else I can do.

Best regards,

Ingrid
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jurre View Public Profile
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« Reply #149 on: December 20, 2009, 12:19:29 AM »
Hi Ingrid!

What happend to my withdrawels. I´ve received two (2) in a period of almost 4 months. my last req. is the 13/11.

Could u help me out?! Why does it have to be like this?

/jurre
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