Noxwin Casino

Hello everyone,

Please let me introduce myself, I am Gyulyuzar from Noxwin Casino, and from now on I will take care of any questions/suggestions,which you dear LCB users might have regarding our website.
Feel free to write in this topic if you have anything to share or ask, and I will answer all of your requests asap. Any kind of feedback will be much appreciated.

Recently added 28 Aug 2015: Flamantis Casino

Have a great day!
Best regards,
Gyulyuzar
Noxwin Casino representative

Please check private message.deposit issue.flamantis username tretas.ty

[ Admin Note - the deposit issue was fixed ]

TY for your help resolving deposit issue.deposit made via skrill was added to my balance.Too bad no 100% bonus was added & no free spins,wich i dont understand why,since i usebonus code FA200.THX anyway.

Hi - hope your day finds you happy and well.

I went to Noxwin for the 1-hour withdrawal, and I found it better than where I had been playing, in terms of functionality, and I got some good play. Quite a few times! : )

Recently I finally got a really big win - five Georgies with two wilds during the free spins - 75 cents went to $1900...!  That was excellent. I was told (and it's there on the T&C) that it's  a 24-hour policy for withrawals over $1000.

Maybe I should've withdrawn in smaller increments, but I was new. Anyways, I decided to play while I was waiting & I was told to roll the whole thing back and re-withdraw, minus the $150 I wanted to play with.

I withdrew in two segments & left around $600 in the account, to withdraw after I got the first two. I got the first one of $200. But I have been waiting for two days for $750. 

What is happening, please? Thanks.

Please note that this Gyulyuzar person no longer works at Noxwin. I was told this today, on the chat.

Hi leannep,

We're going to contact the casino to look into your matter and we'll let you know accordingly. No worries. In the meantime, please PM me your casino username. 

Hi all!

Yes! Unfortunately Gyulyuzar is no longer around..... 

However my name is Pablo and I would be more than happy to assist you here! 


#Leannep I am sorry for the delay, we had a bit of a techicall issue. Nevertheless I can confirm that all of your pending withdrawals are already paid!

Excuse us for the troubles hope to see you around! 

Sincerely, 
Pablo

I have a big problem with Noxwin,

Im a verified user there. My Username is da_lowryda

I already made some withdrawal without any problems, also many deposits.

On 06.03 i deposit 30 Euro and had big luck with Thunderstuck 2 and win 1920 Euro.

I decided to withdrawal 1800 Euro and made it.

After a day i decided to contact the support becouse i read about the 1h payout

Support tells my 1h payout is just for winnings up to 1000 Euro. Ok i wait 2-3 Days ( Have not even received one mail from Noxwin)

Contact the support again , they tells me it is in the payment department and they will process it as soon as possible.

Ok i waited another 1-2 days until i decided to login and contact the support again.

Secounds after login i get a error message that my account has been blocked.

I contact the support again , down below you can see the whole conversation.

I want a statemant from Noxwin WHY they acting like that.

I have screenshots of everything saved.

Thank you

Conversation with support :

Teodor
Hello vidoslav poryazov, thank you for contacting us! How can we assist you today?
vidoslav poryazov
Hello
Teodor
hi
vidoslav poryazov
i just want to ask if there is any News about my withdrawal .. ist now more then 48 hours and i am a verified user
Teodor
sorry
not yet
unfortunately
it is in thepayment department and they will process it as soon as possible
unfortunately i cannot speed it up
vidoslav poryazov
ok thank you
bye

----------------------------------------------------

Kris
Hello Vidoslav
vidoslav poryazov
Hello Kris , can you pls tell me why Noxwin has closed my account and dont pay my pending winnings
im about to open complaints @ askgamblers and @ latestcasinobonuses , already contectet my lawyer. Can i speak to the menegment please
Kris
I just escalated your case to our relevant level and hopefully in the next couple of hours the reply will arrive
Shortly I'll get back to you via mail, regarding the problem in matter
vidoslav poryazov
ok thanks

----------------------------------------------------

Dear vidoslav poryazov, thank you for contacting us! How may I help you?
06:38 PM
vidoslav poryazov
hello , can you Forward me to a noxwin Supervisor please
Mila
Please write an email to support@noxwin.com and we will forward it
vidoslav poryazov
can you tell me why i dont receive a mail today ... Kris told me today
i know you try to fool me since days .. no reaction from your side
everytime i hear just .. you will receive a mail today .. but nothing !! why are you try to scam People ?
i already open complaints at MGA and askgamblers
Mila
May i learn please your problem?
Yes, i see your account is blocked.
Unfortunately it will remain blocked.
vidoslav poryazov
Yes but why ?
Give me a reason .. Im a verified User
i Made a lot of Deposits and already some withdrawal
Noxwin isnt a scam Casino like some other.. im shocked why you try to steal you users winnings ?? And dont give any reason .. not even one mail !!

So I will not get an answer? You simply close accounts from your costumers who win anything here , did I understand correctly?
Mila
Unfortunately your account will remain blocked, we can't help you in this issue.

Hi Lowryda23,

The casino rep has been notified. We'll keep you posted.

We are still waiting for them to respond. We've been contacting them since you posted your complaint. Hope we'll get the answer soon.

Hi guys, Please excuse my late replay here... However as I see the user was unblocked at - 13/03/2017 14:45:44 His winnings are available to be withdrawed at any time! Cheers!

I confirm that Noxwin has unlocked my account. I just made a payout again. I will report when the transfer has arrived

Awesome. Please do let us know when you get your winnings. 

The transfer has arrived today. Thank you to all

Case can be closed.

Thank you everyone

That's a great news. Congrats. :)