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I'm sorry to hear of this situation and I'm sure no information was meant to be withheld from you, but to fully investigate the matter from you I need your Rome Casino user name, if you could possible post it or send me a PM or send it to noah@romepartners.com, I will look into this for you. Again I'm sorry you've had this delay, please contact me so we can solve this for you.
Kind Regards,
Noah
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