Author Topic: Rome Casino, Diamond VIP Casino, Diceland and Mona Casino  (Read 63545 times)

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Offline gunnylab

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #15 on: August 10, 2010, 06:22:32 AM »
Helwin, I woke up this morning and got an email from Rome finance that my withdrawal was sent to my quick tender account.  I just checked my account at quick tender and it was in there.  I am a happy person. All the dates I gave you from above were accurate as possible for you to compare with.  I wish you the best getting your withdrawal. 

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Offline noahromecasino

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #16 on: August 10, 2010, 11:01:07 AM »
Hello Helwin,

I'm very sorry to hear about the delay, please let me help you and find out what the problem is so we can have it resolved as soon as possible, could you please PM me your Rome user name?

Kind Regards,

Noah

    Hi Noah, I don't know if it's been long enough that it's a problem, but I am already freaking out because of the situation I put myself in and I don't remember it taking so long before. I'm hoping my pending withdrawal from Rome hits my Quicktender tomorrow so I can start moving it from there to my bank. All the deposits have cleared on our end. Just hoping you can shed some light on where it's standing. My username there is helwin and it's $1700 . I am so relieved I won back what I got into and then some. I also had almost $500 more that I was going to piddle around with until pending withdrawal cleared. I didn't want to give it any more reason to take longer. Of course now I wish I had left that alone cause I lost it. Just a clue or sign about when it may come sure would put me a bit more at ease. The last date of w/d was Aug 5th

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Offline allgood2010

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #17 on: August 10, 2010, 01:26:38 PM »
Noahrome..this is great that you are actively helping customers here at LCB.  I'm sure with time it will prompt more people to play at Rome Casino and not be so worried to deposit.

Offline Booo73

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #18 on: August 10, 2010, 05:51:47 PM »
Noah I strongly advise you to read the post I just made...absolutely not acceptable

http://www.latestcasinobonuses.com/onlinecasinobonusforum/no-deposit-casinos/rich-casino-7-free-i-have-no-idea-about-the-usa!!!/msg119263/#new

I sincerely appreciate your effort in trying to fix the problems that may exist in your casino and putting yourself out there for criticism on this forum however I cannot believe that you allow your support staff to talk to your players in this manner.  I am very aware that I have received freebies however the point is that I was sent the email and the more important point is the manner I was treated.  I sincerely hope you rectify this situation ASAP as this is definitely not an acceptable business practice
« Last Edit: August 10, 2010, 05:56:02 PM by Booo73 »

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Offline noahromecasino

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #19 on: August 10, 2010, 07:40:18 PM »
Hi Booo73,

I'm afraid that the operator you were talking to in that thread does NOT belong to Rome Casino but to the Top Game group CS. Rome Casino has its own CS team in-house and are completely separate from the other TG casinos.

Kind Regards,

Noah

Noah I strongly advise you to read the post I just made...absolutely not acceptable

http://www.latestcasinobonuses.com/onlinecasinobonusforum/no-deposit-casinos/rich-casino-7-free-i-have-no-idea-about-the-usa!!!/msg119263/#new

I sincerely appreciate your effort in trying to fix the problems that may exist in your casino and putting yourself out there for criticism on this forum however I cannot believe that you allow your support staff to talk to your players in this manner.  I am very aware that I have received freebies however the point is that I was sent the email and the more important point is the manner I was treated.  I sincerely hope you rectify this situation ASAP as this is definitely not an acceptable business practice

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Offline helwin

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #20 on: August 12, 2010, 05:54:39 AM »
I received an e-mail from the finance dept. Says it can take up to 18 business days for withdrawal, that's a little better, but still. Another e-mail from them asked for my QT account and bank account info. Even though I  didn't want it wired to bank I sent it anyway. Somehow I get the feeling that's not the one they wanted. Like it's not stressful enough to hang on to your money and/or to come out ahead(unfortunately this will never happen to me) then there's all this that comes with withdrawing. No wonder I never cash out. 

Offline helwin

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #21 on: August 16, 2010, 06:52:15 AM »
Just want you all to know my withdrawal from Rome is in my Quicktender. Now I just need to open a new checking to withdraw to. AND keep my paws off it. Thanks everyone for your support.

Online blueday

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #22 on: August 16, 2010, 07:16:43 AM »
Just want you all to know my withdrawal from Rome is in my Quicktender. Now I just need to open a new checking to withdraw to. AND keep my paws off it. Thanks everyone for your support.

Glad you got it Helwin.

Try not to spend it!  Good luck with that. 

blue

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Offline MommyMachine

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #23 on: August 16, 2010, 11:18:07 AM »
Glad you got it Helwin!!



:-*
There goes my baby....

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Offline gunnylab

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #24 on: August 17, 2010, 02:49:43 AM »
Congrats Helwin, You did a great job getting your money so fast.  I am proud of you.

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Online genevahl

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #25 on: August 20, 2010, 08:34:46 PM »
Can ANYONE help? I cannot download ANY TOPGAME casino. I click on a link and I am always told that such and such server has timed out. I really do enjoy their games and miss them! ??? :( :(

Offline helwin

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #26 on: August 21, 2010, 02:28:29 PM »
  It's been thru alot but still have it, waiting for trip to bank from quicktender.

Offline stewart1v1v

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #27 on: August 30, 2010, 01:03:24 PM »
I must wholeheartedly agree with surfer76. My experiences at Rome Casino have been nothing short of superb...for a TOPGAME casino Rome has hands down the best customer support team I have come across... I was having a minor difficulty claiming a cash back from support ($40)...daniela, who really was trying...but it was not in her powers to issue it...transfered me to Guy the cs supervisor...in less than a minute...not only was the cash back credited to my account...but...he added an additional $10...just for the good will and I really get the feeling that they do want my business and are willing to do whatever it takes...one thing I cant comment on is withdrawals :(...if anybody has experienced the good luck to withdrawal...please let me know. when I want to play Topgames...Rome casino is now my choice.

stewart1v1v

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Offline new4me2

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #28 on: September 11, 2010, 07:21:56 PM »
I received a welcome Bonus of $15.00 made my playthru of $1,125.00 made deposit and played it. Requested a withdrawall of $100.00 on 8/3/10 sent all docs. and account info asked for and no reply on money. chat telling me I would get paid after weekend. Again and again. Have tried Email Fax and phone calls. logon is new4me2.Any Ideas? Richard

Offline helwin

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Re: Rome Casino, Diamond VIP Casino and Mona Casino
« Reply #29 on: September 12, 2010, 12:55:55 AM »
Richard- Try writing to their finance dept. and just keep on 'em. Whatever you do, don't be rude. I'm sure you'll get it. otherwise it wouldn't be a very warm welcome. I have a couple withdrawals pending. It is supposed to take up to 10 business days.

 

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