Rome Casino offered me the worst on-line experience I have had. I cashed out on Feb. 3 and its now March 2 and today they told me that the fastcheck method I requested is having issues. Today was the day I would receive my check, but the casino waited until the day I was supposed to receive it to notify me. Now I will wait another 18 business days. They said there were technical issues with printing checks, so I pray that my check was the one that caused the problems, if not, then I know that the casino KNEW of the problem ahead of time, but failed to notify any other department. I will find out if it was MY check that caused the malfunction, otherwise, I will know that the casino already knew the situation, but failed to tell anyone of the problem, forcing me to wait almost 2 months for 1 withdrawal of $300.
I mean, its not a problem to have to do a bank wire, but why did the casino wait until the end of the 21 waiting period to notify me that I have to do a bank wire, which takes another 18 days.
For operations to run smoothly, one department needs to communicate with another. That way, 2 great instances emerge. 1. Every department is aware of changes within the other, thus binding the two departments, customer support and finance, so that support can offer the best services. 2. The customer is happy.
I just want to receive my winnings that I won over a month ago. I feel that the casino did not fairly notify me that there were changes in the system that would not allow me a printed check. I feel that the casino KNEW that printed checks were not available, ahead of time. I feel that the casino should have notified me the instant that they found out that I was not going to receive a printed check. I would have like to known when they knew. Instead, I waited all of Feb. to find that out.