My experience with Rome Casino has been the same.
Rome is a top game casino- so, they have that set of games. The difference with Rome is neither the games, nor the organization of the site (both of which are as good as any); it's the people behind the website.
The Customer Service (CS) group at Rome is, in my humble opinion, in a class of their own. Unlike my experience at most other casinos, the CS group at Rome seems to actually appreciate the fact that you have chosen to deposit your money with them.
Rather than coming up with reasons that they are unable to accommodate you or your requests, they actually try to (and usually do) find a way to make you happy.
I am not a big depositor, by any means. Yet, earlier this year; out of the blue, I received an email from Rome stating that they had accredited my account with a customer appreciation bonus ........ of over $400!
I've never made a withdrawl from Rome. So,I can't speak to that.
But, my overall experience with Rome Casino has been about the best I've ever had.
I don't work for Rome, I don't have any connection other than being player.
So often, it's negative experiences that get posted here, I just wanted to share a positive one.