Hi Natalie, I can't seem to retrieve my login info. By chat they send me back to forgotten password page. Still haven't sent anything. Help? username helwin   contender458@live.com

Yes I got it Natalie, Should I go retrieve now? or wait for a signal?

It didn't work. But then I realized I didn't download the casino, excuse my ignorance, but do you that's why?  I'll try it. Just have so little room and my computer  is so worn out. I'll let you know

You are now chatting with Luck3 Support 11 (General)

CocaKolaKid: hello
Luck3 Support 11: Welcome to LUCK3 Casino & Poker Room! How may I help you?
CocaKolaKid: does my current balance have any restrictions or wager requirements attached to it?
Luck3 Support 11: Please hold on for a while, I'll check this out.
CocaKolaKid: ty
Luck3 Support 11: It is $772.50 of bonus left to wager
CocaKolaKid: 772
CocaKolaKid: ok
Luck3 Support 11: Is there anything else I may help you with?
CocaKolaKid: what is the wager?
CocaKolaKid: 30x?
Luck3 Support 11: 25 times
CocaKolaKid: and what did i receive in bonuses?
CocaKolaKid: because i found $6 in my account
CocaKolaKid: previous to the $6 the balance was zero
Luck3 Support 11: Please hold on for a while, I'll check this out.
CocaKolaKid: ok
Luck3 Support 11: $6 in your account is your rakeback for previous month
CocaKolaKid: yes
CocaKolaKid: x25 wager req
CocaKolaKid: if it still applies is only $150
CocaKolaKid: i've made 3 prior deposits without bonuses
CocaKolaKid: actually 4 deposits without bonuses
Luck3 Support 11: In order to receive bonus for 2nd and EVERY 3rd deposit, minimal amount of deposit is $50
CocaKolaKid: $15, $25, $28, $41
CocaKolaKid: that's ok about the bonuses my point is where this $770
CocaKolaKid: came from
CocaKolaKid: Luck3 Support 11: It is $772.50 of bonus left to wager
Luck3 Support 11: This is about your 1st deposit bonus
CocaKolaKid: i still hvnt received all of it
CocaKolaKid: it's sitting in the poker account
CocaKolaKid: pending
CocaKolaKid: 132.34 points
Luck3 Support 11: In order to convert it into real money you had to wager it 25 times, which is equal to $812.50, and for now it is left to wager $772.5
Luck3 Support 11: Yes, your poker bonus is pending
CocaKolaKid: ok but my balance in the casino has been at zero
CocaKolaKid: u mean this doesn't reset
CocaKolaKid: that's not right
Luck3 Support 11: But this what I told you is about Casino bonus for your 1st deposit
CocaKolaKid: what bonus? i didnt get a bonus at the casino
CocaKolaKid: the only bonus i saw was $6 when i logged in today
CocaKolaKid: and u told me that was from the rake back
Luck3 Support 11: You did receive $19.50 playable bonus for your 1st deposit
Luck3 Support 11: This was on 27th of June
CocaKolaKid: ok and has my balance ever gone to zero after?
CocaKolaKid: u mean to tell me that if i take a bonus here and lose it all
CocaKolaKid: the wager requirements will still be added on to my next deposit
Luck3 Support 11: This was bonus money and not the real money
CocaKolaKid: meaning it will just keep accumulating from bonus to bonus to bonus had i taken more bonuses
CocaKolaKid: $19.50
CocaKolaKid: ok well i lost all of the a long time ago
CocaKolaKid: so what it just suddenly goes back into my account because i used a bonus a long time ago
Luck3 Support 11: yes, you played it away, but you still have $6.80 of bonus since then
CocaKolaKid: back in june i got $19.50....
Luck3 Support 11: It won't come back, because you played it.
CocaKolaKid: how?
CocaKolaKid: you mean it will come back to haunt me?
Luck3 Support 11: Dear player
CocaKolaKid: seriously
Luck3 Support 11: let me explain please
CocaKolaKid: i've made 4 more deposits since then
CocaKolaKid: because my balance was at zero
CocaKolaKid: and then now..a bonus from back in june has come back to tell me i still owe
Luck3 Support 11: But amounts of these deposits wasn't enough to receive a bonus.
CocaKolaKid: i didntwant a bonus
CocaKolaKid: i just wanted to deposit and play
Luck3 Support 11: And bonus from June hasn't come back
CocaKolaKid: what does it have anything to do with it
CocaKolaKid: it hasnt?
Luck3 Support 11: Ok,Dear player, what can I do for you now?
CocaKolaKid: u just told me i still owe the wager req for the deposit bonus i received in june
Luck3 Support 11: Is there something I can help you with?
CocaKolaKid: huh?
CocaKolaKid: yes straighten this out
Luck3 Support 11: Ok, so let me explain, please
CocaKolaKid: how did u calculate that i still req $770 wagers
CocaKolaKid: from a bonus left my account for only $6
Luck3 Support 11: Sorry, may I explain?
CocaKolaKid: prior to that my balance was zero
CocaKolaKid: zero
CocaKolaKid: so anything before should not longer be there
CocaKolaKid: another thing i had came to support on sept 13 to make a withdrawal
CocaKolaKid: which i later cancelled
CocaKolaKid: but at that time support told me i cleared wagers
CocaKolaKid: which is why i proceeded to put the request in
Luck3 Support 11: I just wanted to say, that you still have $6.8 of your bonus money in Casino, and if you want to go on wagering, then I just informed you that it still requires $772 to be wagered. And this is not about your $6 of rakeback. That's all about this bonus. For now, you don't have to wager anything if you don't want to.
CocaKolaKid: ok..$6 where did it come from?
CocaKolaKid: $6.8
Luck3 Support 11: This is the rest of your bonus that you had in June. You can see it5 if you go to casino lobby.
CocaKolaKid: the rest??
CocaKolaKid: are we back in june again???
CocaKolaKid: how did it come back?
CocaKolaKid: where did it suddenly just appear?
CocaKolaKid: how many deposits have i made between that time i june until now?
Luck3 Support 11: It didn't come back, you simply didn't play it all
CocaKolaKid: how could i not play it and yet play out my deposits?
Luck3 Support 11: It didn't come back - it was there all the time
CocaKolaKid: oh ok how is it possible that my balances have gone down to zero then it was always there
Luck3 Support 11: Ok, let's get back to your withdrawal issue
CocaKolaKid: my withdrawal issues is because i kept taking playing and kept losing
CocaKolaKid: until finally i lost it all
CocaKolaKid: so there was nothing to withdraw anymore
CocaKolaKid: that simple
Luck3 Support 11: Ok, so you simply want to cancel the withdrawal, right?
CocaKolaKid: what withdrawal are we talking about now?
CocaKolaKid: i just told u what happened to my only withdrawal
CocaKolaKid: back in sept
CocaKolaKid: sept 13
Luck3 Support 11: Ok, it is canceled automatically if you play away your funds.
CocaKolaKid: right
CocaKolaKid: played away my funds
CocaKolaKid: zilch nothing left
CocaKolaKid: which i then made another deposit
CocaKolaKid: and then zilch
CocaKolaKid: and made another one...and another one...and another one
CocaKolaKid: why...cuz i had zero in my account
CocaKolaKid: so why did i make all these deposits..if i still had $6.80 i could have played with that was always there since june
CocaKolaKid: do u see where I an coming from?
CocaKolaKid: i'm coming from?
CocaKolaKid: i dont understand why we are not seeing eye to eye here
Luck3 Support 11: Yes, I see
Luck3 Support 11: dear player, Is there anything else I may help you with?
CocaKolaKid: to wager $770...for $6.80...isnt' that steep
CocaKolaKid: this isnt settled
CocaKolaKid: ?
CocaKolaKid: what thats it...tough luck...just do it and get out of here..is thaat what u are telling me?
Luck3 Support 11: You don't have to wager anything if you don't want to. It is just an option.
CocaKolaKid: but if i dont and i attempt to withdraw and forfeit that was my choice too right?
Luck3 Support 11: Therefore there is nothing I can do for you now
CocaKolaKid: ur kdding me
CocaKolaKid: get me manager right now
CocaKolaKid: i'm serious...luck3 Natalie...VIP host manager..is she available?
CocaKolaKid: ridiculous
Luck3 Support 11: I can't help you if you don't specify and explain me, how can I help you?
Luck3 Support 11: Please hold the line.
CocaKolaKid: resolve my issue with having to wager $770 for $6.80
CocaKolaKid: ok..u know what forget...i'm gonna just blow this $150 that i have in my account... and i'm done here...this is just dumb....gotta be kinding me
CocaKolaKid: i'm so frustrated right now i dont care....all i can say is i will be voicing my opinion LOUDLY
CocaKolaKid: and to think i liked it here


***I rarely get angry....but brushing me off like that?? or did i miss something...

How do I still owe wager requirements for my 1st deposit in back in June? Especially when I've made 4 consecutive deposits without bonuses and doing so when my balance had reached zero?? Anyone have an answer???

Natalie,
Hi i know your very busy and there are certain had eligibility terms for bonuses, but I'm just so bummed out. I had deposited 25 into luck3 earlier this morning, and i lost it so quick. i redeemed the 150luck coupon so it came to be about $60 to play with. This was the first time i had ever play $60 within a snap of a finger.  Is there like a cashback, rake back....? anything? i feel jipped. The slots were SOOO mean. wahhh..

Just what I figured would happen...in bonuses there wasn't any bonus to refuse..yet I still had a wager requirement to fulfill before cashing out...which I failed to do. Not "failed" as in failing to cashout, I would have done that in an instant. But "failed" as in failing to meet the requirement that was 1) I don't believe should have been there 2) ridiculously high considering I had made already made 4 deposits without bonuses. At the time I had contact support I had balance up to $150, which I would have happily cashed out in an instant. Instead...in my attempts to meet the waging requirements to eligilbly cashout...I'm left with a whopping $3.08...(I'll refrain from expressing myself any further as not to get banned from LCB)....

....umm...make that a whopping $0.08 now...thanks...i don't think i'll be making another deposit anytime soon. It's not worth having past wager requirements tagged on to them.

Luck3 Support 11: Welcome to LUCK3 Casino & Poker Room! How may I help you?
CocaKolaKid: yes...do you know if Ingrid is available?
Luck3 Support 11: I'm sorry, there is no Ingrid at Luck3.
CocaKolaKid: oh sorry i mean natalie
Luck3 Support 11: You can contact her by email
Luck3 Support 11: natalie.johnson@luck3.com
CocaKolaKid: is that how i would also request to close my account?
CocaKolaKid: may i know what i have left on my wager requirement balance?
Luck3 Support 11: If you want to close your account, you don't have to contact Natalie.
Luck3 Support 11: I'll forward you request on closing an account.
CocaKolaKid: before i request i would want to give her a chance to make things right...
Luck3 Support 11: Requirements of which bonus would you like to know?
CocaKolaKid: what bonus did i have?
CocaKolaKid: yesterday i was told i still had $770 to clear
Luck3 Support 11: Just a second please.
Luck3 Support 11: You don't have to clear it.
Luck3 Support 11: This amount I mean.
CocaKolaKid: is there any wager requirement amount?
Luck3 Support 11: As you still have 6.8$ left from your 1st deposit bonus, you may try to rollover this amount and convert it into real money
Luck3 Support 11: To convert this amount into real money, you have to wager $772.5
CocaKolaKid: so when i was up $150 yesterday...i had to clear $770...now that my balance as dwindled down to $0.08 there is nothing to clear?
Luck3 Support 11: But you also can simply refuse this bonus and it will be cleared from your account.
CocaKolaKid: oh so now it's gone up
CocaKolaKid: what bonus?
Luck3 Support 11: This $6.80 bonus
CocaKolaKid: where i can i go to refuse it
Luck3 Support 11: That is still in your account since you made 1st deposit
Luck3 Support 11: To refuse the bonus
Luck3 Support 11: Do the following steps
Luck3 Support 11: Go to Casino Lobby
Luck3 Support 11: On the Left side you will find "Bonuses"
CocaKolaKid: yes did that
CocaKolaKid: it comes up with a whole list of different bonuses
Luck3 Support 11: Right, so now find Sign Up bonus in the list
CocaKolaKid: there isnt one called Sign Up
Luck3 Support 11: Just a second please
Luck3 Support 11: Can you find 150% bonus there?
CocaKolaKid: nope that isnt there either
Luck3 Support 11: Please hold on.
Luck3 Support 11: It seems that it doesn't appear there because it should be expired, but on the other hand it is still in your account. We are very sorry for inconvenience caused. We will clear this bonus from your account manually.
CocaKolaKid: can u explain how in between my 1st deposit and now..after making 4 cash deposits...could i not have played the $6.80?
Luck3 Support 11: This was a bug and Natalie is already working on this issue.
CocaKolaKid: this inconvenience cost me $150..leaving me now with an amazing $0.08 left in my account
Luck3 Support 11: She will contact you as soon as issue will be solved.
CocaKolaKid: ok i'll wait for her to contact me
CocaKolaKid: thanks for your help..you have been great
Luck3 Support 11: In case you need some info
Luck3 Support 11: fell free to contact us here
CocaKolaKid: and know there isn't much you can do from here
CocaKolaKid: thank you
Luck3 Support 11: or Natalie by email natalie.johnson@luck3.com
CocaKolaKid: i'm email her now
CocaKolaKid: *emailing
Luck3 Support 11: Is there anything else I may help you with?
CocaKolaKid: no there isnt anything else..thanks for you help
CocaKolaKid: have a great day
CocaKolaKid: bye
Luck3 Support 11: Thank you for contacting us
Luck3 Support 11: Have a nice day!


Natalie I have sent you an email - I've posted a recent transcript with support to keep those reading updated. As you can see from the post, I don't think this a matter of understanding as it seems everyone is confused regarding this issue.

Anyway I do have high hopes that this will be resolved. I'll await for your response to my email.  Thank you.