Hi, my username for Grande Vegas is hontis.

Firstly, i submitted verification about a year ago. Chat person said they got
it. I started depositing.

THEN,

about a month ago, they blocked me from making deposits using credit card or
prepaid. When i inquired, they said that i didn't send in verification. I told
them to check call log, and basically i was told i was lying.
So, I cancelled my account.

THEN,

I reopened it because i missed Grande Vegas. sent in all verification. After
deposits, for a year, irregardless of amount, I have always been able to got to
chat and request a free chip after loosing.

ALL OF SUDDEN,

Last week i deposited $10, went to chat for chip and was told the first time, I
had to make another deposit before I could claim chip.

I deposited 10.75 Went to chat. A different rep told me I couldn't claim a chip
because the deposit wasn't a minimum of $20. I explained that with both deposits
it was $20. She said it can't be added up. So what the other rep. told me wasn't
taken into consideration. So they said they would forward to management.
Management explained same as second rep. So it doesn't matter what different
reps say when representing the company. (I FIGURED JUST LIKE FALSE ADVERTISEMENT
IN A STORE, I SHOULD BE ABLE TO PURCHASE SOMETHING FOR ADVERTISED PRICE NO
MATTER IF THERE WAS A MISTAKE MADE ON THEIR PART)

TODAY:

I deposited $20. Went to chat. Was told I couldn't claim a chip. I explained
what rep and manager told me last week, and again it didn't matter.

In two weeks I have deposited $60 and received a $10 dollar comp. before it was
way more. what a disappointment.

hi username colywog at grande vegas and jackpot capital.....my accounts have been blocked from making deposits and withdrawals.....i talked to chat and they said risk dept fixed it....i emailed both casinos....but i am still denied access....chat rep said it was because i requested the casinos be closed then i reopened....which i never did....can you help? thanks