CLOSED - Grand Parker | Loco Panda | Classycoin | Onbling

Hi Matt, I also PM'ed you this information as I'm not sure if you will see it here.  Sorry to be a pest    My user name is pacolococt.

I used a no deposit bonus on Classy Coin and had about $900 when I reached the playthrough.  I contacted live support and asked them what the next steps I should take are.  They were very helpful and they instructed me to send back the completed faxback and all documents that they require.  I did so and then the real problem started.  First they tell me that the routing number doesn't match the bank name I provided. As my bank does not accept international transfers directly I sent them the instructions that my bank gave me for international transfers which included a different bank name, a swift code, but the routing number was the same as what I normally use for my bank.  Classy Coin responded by saying that they cannot send a wire transfer to this account as the routing number matches E*Trade (my bank) and not Wells Fargo (the intermediary bank that clears the transfer and then directs it to E*Trade)  they don't seem to understand how many banks in the US don't process wire transfers directly and even though the SWIFT code I gave them matches Wells Fargo they still say they can't do it, fine.  So I print another faxback and complete it this time with my Schwab bank account information who also  uses an intermediary in the form of Citibank bank this time the routing number and SWIFT code match Citibank but the instructions they give me say to provide Charles Schwab Bank as the account holder name Scwab's account number and then add a line that says for further credit to: with my bank account name and number.  Well you guessed it Classy Coin finance department comes back with an email saying the bank account must be under my name.  Uhhh hello?  it is under my name but Charles Schwab bank needs to accept the transfer from Citibank first before they can send it to my account.  I don't understand how anyone has been able to cashout by wire transfer from this casino unless they have an account with the 5 or so major banks in the US that have the ability to process an international wire transfer directly.  I have cashed out with Titan and Bedago with no problem and even though I have yet to receive money from them (the withdraws were recent) they didn't indicate there was a problem with the same information provided.  Any help would be appreciated as the finance department is giving me the complete run around and there may be a language barrier as I don't think they understand what I am saying.

P.S. If any of the players have had a similar problem and figured out how to solve it, I would appreciate your help as well 

hi paco I read your post i have a bank that wont except wire transfer  either have classy send you a check thats what i did and not a problem at all  good luck

Hi pacolococt--I contacted finances for you and will reply via PM....


Regards / Matt.

Hi Matt, I also PM'ed you this information as I'm not sure if you will see it here.  Sorry to be a pest    My user name is pacolococt.

I used a no deposit bonus on Classy Coin and had about $900 when I reached the playthrough.  I contacted live support and asked them what the next steps I should take are.  They were very helpful and they instructed me to send back the completed faxback and all documents that they require.  I did so and then the real problem started.  First they tell me that the routing number doesn't match the bank name I provided. As my bank does not accept international transfers directly I sent them the instructions that my bank gave me for international transfers which included a different bank name, a swift code, but the routing number was the same as what I normally use for my bank.  Classy Coin responded by saying that they cannot send a wire transfer to this account as the routing number matches E*Trade (my bank) and not Wells Fargo (the intermediary bank that clears the transfer and then directs it to E*Trade)  they don't seem to understand how many banks in the US don't process wire transfers directly and even though the SWIFT code I gave them matches Wells Fargo they still say they can't do it, fine.  So I print another faxback and complete it this time with my Schwab bank account information who also  uses an intermediary in the form of Citibank bank this time the routing number and SWIFT code match Citibank but the instructions they give me say to provide Charles Schwab Bank as the account holder name Scwab's account number and then add a line that says for further credit to: with my bank account name and number.  Well you guessed it Classy Coin finance department comes back with an email saying the bank account must be under my name.  Uhhh hello?  it is under my name but Charles Schwab bank needs to accept the transfer from Citibank first before they can send it to my account.  I don't understand how anyone has been able to cashout by wire transfer from this casino unless they have an account with the 5 or so major banks in the US that have the ability to process an international wire transfer directly.  I have cashed out with Titan and Bedago with no problem and even though I have yet to receive money from them (the withdraws were recent) they didn't indicate there was a problem with the same information provided.  Any help would be appreciated as the finance department is giving me the complete run around and there may be a language barrier as I don't think they understand what I am saying.

P.S. If any of the players have had a similar problem and figured out how to solve it, I would appreciate your help as well 

Pls check your PM, thanks

ı  send documents grandparker 18 april.4 business days have passed my documents are still not approved.I did the same day deposit.can not help you live help.

I'm just waiting

Pls contact me in PM for assistance.. pls send me user/brand.

Or.. wait a few days, it usually takes a bit longer in first withdraw...

Please be advised that according to our procedures, all personal details on the player sheet and on the documents provided by the player have to match. Your address of residence on the player sheet is different from the address details on the documents provided. Therefore, please kindly send a request to our customer support representatives to the email address xxxl@grandparker.com in order to update your address on your player sheet.


After one week there was a problem that

.wait for more than the agreed

Hi ashess -- Thanks for the PM, I'll take care of it.


REgards,


Matt

Update:

ashess -- we contacted Grand Parker directly and your documents are now approved. You can cashout.

Regards,


Matt

I sent the problem to Support, they should contqct you.

Why not write them/call them directly? I Think it might be faster...


Thanks!

do not give me the information

Caroline: Welcome to Grand Parker Casino, my name is Caroline. May I have your username and how may I help you?

you: can not log in
Caroline: Your account has been deactivated based on a decision from management.  I’m sorry I don’t have any more information to share with you
you: What do I need
you: I had a pending withdrawal
Caroline: Your account has been closed due to security reasons.
you: what is the reason
Caroline: I’m sorry I don’t have any more information to share with you
you: who have information
Caroline: Please be aware that we do not release internal security data to customers for a variety of reasons, including that providing this information could compromise future security
you: How long do provide information
Caroline: I'm sorry I don't have this information

Hello ashess,

The reason that the casinos have banned you from playing is because you opened multiple accounts in each of the casino brands in order to redeem additional no deposit bonuses and free spin bonuses.

Moreover, this type of activity is expressly forbidden according to the casinos’ terms & conditions as a form of bonus abuse.

You will not be able to continue playing, and your cashout will not be approved.
You can contact support for further assistance.


Matt

Hello, I am a regular depositer at Onbling casino.  My username is kmilne0528.  I chose to play here based mostly on their status at this website as being reputable.  On 7/26/13 I deposited 50.00 shortly after midnight my time. I chose not to use a coupon because the playthrough requirement is high.  Anyway, after making this deposit, I went on to plat Double Double Bonus Poker at $0.50 and 5 coins per bet.  I got 4 fives shortly thereafter and had worked my account up over 100.00.  I played a while longer, and logged out for the night with a balance of 101.00.  On 7/27/13 I logged  to continue my play, but my balance was only 1 dollar.  I went to live chat and "Nataly" said that did not have a balance of 100.00.  I asked her if she could email me a play by play printout of the hands I played after the deposit. She said she could not.  I can guarantee that I had 101.00 when I logged off and now its gone.  I was wondering if you could look into this.  I would really appreciate it.

Thank you,
Krissy

Hi Krissy,

I have notified the casino rep about your query.

He should be back in the office Monday.

Dear Krissy,

The  player activity log clearly shows that the player had its deposit played/wagered to a 0 balance. Please check your account game-log to confirm.

Thanks,


Matt

Hi!  Epopee began in summer. I won from nd bonus at Grandparker. Collecting and sending the correct documents took a long time. Finally дшму support confirmed that all documents are in order and I must make a deposit to request a withdrawal. 7/10/2013 I deposit $21 and... taadaaam found that documents overdue!!! Now once every three days I send my docks to faxback, to support, to Jeremy, to Chaterina @grandparker.me and .com! faxback and support delivery my docks. Jeremy lost with all my docks, Chaterina too. Todey I send my docks to Linda! Will see.
Matt.RevenueJet, can you help me? I have never had such a frenzied pandemonium with casino documents.

Hi ellaRa, I now take if forward and will update, thanks!

Hi Again, I will need  the username, no such user exist like your forum name, thanks!

Thanks for the fast response! Username - fortunato.

Matt.RevenueJet by coincidence or is it your help,  but an hour ago, my documents confirmed and I request my cash out!))) They told me its takes 10 business days. I will wait until 2/12 and I will inform you of the result.

Hi there, I contacted support, the problem was that the deposit was made quite a few months after documents were sent.. obviously it requires new ones.

All in all--everything was approved / received. If you have a problem pls let me know!


Thanks  /  Matt

Accounting.))) One week ago cashout requested, still not approved.

Hi Again, pls buzz me in a couple of days if there's no progress. Thanks!

Accounting! Today I got email:
I’m happy to inform you that your withdrawal request has been authorized for $xxx.xx. Your winnings have been sent via wire transfer to your bank account or via check according to the information you provided on the faxback form. Ect.
Sincerely,
Thomas Abernathy
Grand Parker Casino
Now I waiting for money. Ill inform you when I get. Ty!)))

TADAAMM!  I got my winning! Ty for all who helped me! Especially for Matt.RevenueJet! Yes!

I have been playing at grandparker and locopanda for almost 2 years grandparker first casino i ever played at on line.  Well last week I tried to log onto my account and for some reason i wasn't able to, a pop up came up to contact support.  So I went on live chat and was told administration and security made the decision to close down my account and they will issue a refund. (Jackpotgrand did same thing) but no reason why. support doesn't have access to that screen. so I've emailed and called got no where. I really want to know why out of the blue I was shut down and got 18 refunds not sure what casino sent the refunds.. I know one of the three. I follow all there rules I don't have multiple accounts like I said grandparker was my first and favorite casino for almost 2 years.  Has this happened to anyone else or just me? I'm really upset and want the reason why.  I think I'm owed an explanation. 

baby22555 -- Can you pls send me your username?

Thanks!

Matt

Just to update that I am still looking in to it.

It appears to be a misunderstanding in regards to the New Grand Parker which is completely separated from the older one.

I will do what I can and update. Thanks!

What the deal with this complaint? Its been sometimes now since you start "looking in to it". Are you also looking for flight 370 too? I guess you'll report back when you find out about both

It has been a long time. Hopefully this gets resolved. It is things like this that make players wary of playing at a particular group IMO.

Being blocked from this group of casinos is probably the best thing that could happen. Not a very good place to play.

The only thing I don't understand the refund thing.  Did you have winnings and instead of paying you they issued refunds?

Hi,

I am still waiting for feedback. There was some issue with misunderstanding the differences between the 2 platforms that raised a red flag. Could be right and could be a false positive. Pls allow some days so I can post professionally.


Thanks!

^^^ This guy here - . Red flag and false positive is right. And I know which end it belongs too. BMWSTACK is right "Being blocked from this group of casinos is probably the best thing that could happen. Not a very good place to play."

tick tock tick tock

Hello,

Player was banned for issues with his/her account.
There's nothing I could do about it and there were some issues with this specific account which affects the network.

You will have to try and resolve it with Accounting, as far as me--I cannot help this time.

Thanks / Wish I could--


Matt

I never got answer why they kicked me off the casino...but they refunded me all the deposits I made.
guess ill never no what happened.

Good at least you got your money back. Now stay far far away from them.

Hello,

Just want to inform You, that after my initial deposit I for verification issues (21$), my account on LOCO panda was blocked with no explanations. sended several emails , but got no responses from them. Deposit was made only for verification, because I got free chip and made withdrawal request. Finance department of LOCO panda said:

"Dear Tomas,

Please be advised that we are unable to approve your withdrawal request for $121.
Please be advised that due to Terms and Conditions only one free bonus can be claimed on any account.
Kindly note that you have used more than one free bonus.
We have reset your account balance and re-credited your account with your deposit in theamount of $21 in accordance with the casino’s Terms and Conditions.".

So I just asked to get my money back to my Neteller account, no response as well.

Could You help me with it please? Don't want to play here again and want my money back.

USERNAME Mygudnes

iDark this is a standard practise sometimes they say that you did do several codes in a row and due to that they wont pay you out. My advice is that you go to the live chat and tell them exactly what happened and that you want to be re credited to your neteller account.

I hope you get this resolved. Im sure the rep will take a look at the account and let you know something soon gl.

Account is still blocked , so I can't use live chat anyway. By the way, tried to talk with them before account was locked and it was useless. Instead of it,  was told to try the luck and take amazing welcome bonus..Not gonna do so and just want to get my money back and stay away from this one Hope tit will be clear soon.

Best regards,

iDark

Hi iDark--I will do what I can, am checking.

Will update once I have info if I can.

Thaks!

Account is still blocked , so I can't use live chat anyway. By the way, tried to talk with them before account was locked and it was useless. Instead of it,  was told to try the luck and take amazing welcome bonus..Not gonna do so and just want to get my money back and stay away from this one Hope tit will be clear soon.

Best regards,

iDark

An update--

I have checked and the casino reps notified me that the player has asked for a refund.
For that reason he was refunded and his account was closed.

I cannot offer any assistance in this case, thanks.

Hello,

This is what I've got from LOCO panda finance department:

"Dear Tomas,

Due to an administrative decision and security reasons your account has been deactivated, refund was made and your playable balance reset. It may take up to 10 business days for the refund to appear on your account.

Best regards,

Finance Department
LocoPanda Casino"

Hope the money will reach My account soon. I will update as soon as possible.


Best regards,

iDark

They say your money was refunded I guess you was about to withdraw from free chips.

I was about to withdraw, but..You know how things going when You make money for free..So for now I just want to get my Deposit back and still waiting for it.

Hello once again,

It's The Eleventh day of business as the casino finance department declared, but still not received my money back and it seems no one gonna pay me my deposit back. Asking for help in this case.


Best regards,

iDark