First of all, bothektiek, I hope that picture isn't on your driver's license, they could have been scared of you, explaining why they locked you out. And the size of the money you won, by all means, they want to protect it. I can't understand how a person can have multiple accounts( I don't mean you particularily) and be organized at all. I have learned you have to keep on top of what your doing, and where your going. There are so many casinos, account nos., login stuff, even when I'm making a point to keep my s--- together I still don't have it like that. I'm always having to ask for password, username. If I'm going to have a leg to stand on if I get in a situation , I'm gonna make sure I don't take my big mess with me.  I don't know if that makes sense, but I sure do feel for you. That makes it more painful to let it all out , like you did here, hoping to get the results you want and to be let down like that.  I don't know what's worse not getting what you won because they won't cut it loose, or  losing it back like I'm such a pro at! I believe it will come back to you and you are really taking it well and so mellow. It's so true what goes around, comes around, so watch your manners. 

hi there
my account is vgwr00013521
ive been playing here since it opened but i wont deposit any more as i cant get the free spins anymore without having to take the bonus.
I hate the bonus playthroughs here so i never take them(You cant cash out anything until you playthrough the lot,unlike Nedplay where you can cashout your winnings anytime and forfit the bonus) ,but in the past i had been allowed to just have the free spins that went with it .
It was all ok by a manager and i was happy to lose my hard earned cash(never had a cash out yet).
But then one day they just said no not without the bonus, i explained that the manager had approved it but nope no more.
This used to be my fave casino too.
boo hoo
can you help please i just loved the free sipns

thanks gina was very helpful xx