Hey Everyone,
I'm Tom and I would like to introduce myself and Dr Vegas Casino.
Unlike the majority of online casinos, Dr Vegas Casino has its own innovative games as well as the best games from Wagerworks, Play N Go and Next Gen with the majority of games being available on your computer, smartphone and tablet. Dr Vegas Casino offers all types of games including 20 and 25 line Slots, Blackjack, Roulette, Poker and Live Casino We also have a selection of free daily tournaments that are completely free to enter and you can win up to £50 jackpot.
Our current offers and promotions include...
Registration Bonus - 20 Free Spins.
Welcome Bonus - 100% bonus up to £200 + 100 free spins.
Re-Deposit Bonuses - Generous deposit bonus for subsequent deposits.
Daily Promotions - Including 'Cash Drop' every Wednesday and 'Happy Days' every Thursday.
Vegas Rewards - Including increased bonuses, cash back and other special promotions for various VIP levels.
We have a range of payment methods and withdrawals are completed within minutes.
We hope you enjoy your experience at Dr Vegas Casino and if you have any questions or suggestions please feel free to get in touch, I am always happy to help.
Kind regards,
Tom
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- Started by
- Dr Vegas
- at Oct 31, 14, 11:37:46 AM
- Casino Rep 6
- last active 6 years ago
-
- Replied by
- cranders79
- at Oct 31, 14, 11:51:17 AM
- Full Member 188
- last active 3 years ago
-
- Replied by
- Dr Vegas
- at Oct 31, 14, 12:07:17 PM
- Casino Rep 6
- last active 6 years ago
Hi cranders79,
Thank you for your message, I am really sorry to hear about this.
Did you register to Dr Vegas Casino using a Hotmail address? If so, we are having issues with sending promotions to customers using Hotmail. We are currently working on this so that we can send new promotions directly to your email.
We now include bonus and promotional information in all our customers accounts and you should be able to see this when you log in into your account page.
If you are still having problems please do not hesitate to contact me and I will do everything I can to make sure this is resolved.
Kind regards,
TomRated:5/ 5
-
- Replied by
- sanchya
- at Oct 31, 14, 02:36:40 PM
- Hero Member 725
- last active 8 days ago
-
- Replied by
- tornado
- at Oct 31, 14, 03:13:04 PM
- Full Member 215
- last active 5 years ago
-
- Replied by
- Dr Vegas
- at Nov 01, 14, 09:38:46 AM
- Casino Rep 6
- last active 6 years ago
Hi Sanchya,
Thanks for your message and sorry to hear you have experienced the same issues.
Our customers are extremely important to us and I am keen to resolve this so that you can receive our great promotions again.
If you can send me your email address or username, I will look into this further so that I can make sure it is resolved.
Also as I mentioned in my previous message we have made huge improvements to our site to enable you to receive daily and special promotions directly to your account page when logged in.
I hope that we can resolve this so that you can begin enjoying the games again. If you have any other feedback please do not hesitate to contact me and let me know so that we can continue to improve the experience for our customers.
Kind regards,
Tom -
- Replied by
- Dr Vegas
- at Nov 01, 14, 09:41:51 AM
- Casino Rep 6
- last active 6 years ago
Hi Tornado,
Thanks for your message.
Great to hear that you are enjoying the site.
I am now the casino rep for Dr Vegas Casino on LCB so if you have any feedback or issues please feel free to contact me.
Also it would be great to hear about what you like about Dr Vegas Casino and if you have any ideas for games you would like to see on the site?
Kind regards,
TomRated:5/ 5
-
- Replied by
- sanchya
- at Nov 01, 14, 10:01:01 AM
- Hero Member 725
- last active 8 days ago
Hi Sanchya,
Thanks for your message and sorry to hear you have experienced the same issues.
Our customers are extremely important to us and I am keen to resolve this so that you can receive our great promotions again.
If you can send me your email address or username, I will look into this further so that I can make sure it is resolved.
Also as I mentioned in my previous message we have made huge improvements to our site to enable you to receive daily and special promotions directly to your account page when logged in.
I hope that we can resolve this so that you can begin enjoying the games again. If you have any other feedback please do not hesitate to contact me and let me know so that we can continue to improve the experience for our customers.
Kind regards,
Tom
ive talked with manager Anita few times and im tired from problems all the time..i asked where gone promos emails..the same..no one dont know..
im member long time and i remember how good place it was till februar..yet cant say anything good! -
- Replied by
- Dr Vegas
- at Nov 01, 14, 10:12:26 AM
- Casino Rep 6
- last active 6 years ago
Hi Sanchya,
Thanks for the reply.
Are you signed up with a Hotmail email address?
I am keen to investigate this further so that we can get to the bottom of the issue and resolve it.
Please feel free to send me your details for Dr Vegas Casino via PM and I will keep you updated on the progress with fixing the problem.
Since February we have added lots of new exciting promotions and tournaments to the site and I want to be able to keep you regularly updated.
Kind regards,
TomRated:5/ 5
-
- Replied by
- leannep
- at Mar 08, 15, 09:24:53 PM
- Full Member 129
- last active 2 years ago
-
- Replied by
- bruno234
- at Mar 08, 15, 11:16:15 PM
- Full Member 208
- last active 2 years ago
-
- Replied by
- Anchi
- at Mar 09, 15, 08:08:16 AM
- Admin 12218
- last active 6 days ago
Hi - I am a Canadian player. I'm interested in the 20 spins. I clicked, and got "You can not log in or register because you are accessing the site from a location where Online Gambling may be illegal". Wondering what that's about - defnitely have been able to play online. Thanks.
I've just checked and found out that players from Canada are not allowed at Dr Vegas Casino. They are forbidden from opening an account and playing for real money. -
- Replied by
- dinidu
- at Sep 03, 17, 05:40:08 PM
- Full Member 104
- last active 13 days ago
I recieved a nodeposit bonus and completed wagerong requirement.played for 4 days. even support people asked me to deposit and play. somehow now my account is blocked. they have 100 GBP of mine.and when i report it to the gambling commision this was their reply.
"please be informed that we have received information from the representative of CZ Trading Limited (drvegas.com) who have informed the MGA that they have asked for your KYC documents for due diligence and you did not comply with them. Please note that this is in line with their Terms and Conditions and also the Remote Gaming regulations. "
but the casino did not asked my KYC documents.username :lahiru
-
- Replied by
- ArfanDrVegas
- at Sep 07, 17, 05:41:47 AM
- Casino Rep 2
- last active 5 years ago
Hi Dinidu,
As per our terms and conditions to withdraw any winnings from the no deposit bonus, a min deposit applies. You failed to meet these terms and conditions.
Sadly, you also decided to use abusive language when liaising with our customer care team. As our terms and conditions were breached, your account has been closed.
-
- Replied by
- dinidu
- at Sep 07, 17, 11:36:15 PM
- Full Member 104
- last active 13 days ago
ArfanDrVegas wrote:
Hi Dinidu,
As per our terms and conditions to withdraw any winnings from the no deposit bonus, a min deposit applies. You failed to meet these terms and conditions.
Sadly, you also decided to use abusive language when liaising with our customer care team. As our terms and conditions were breached, your account has been closed.
The casino did not let me deposit funds. in the next day they have blocked my account. Abusive language? Please post your proofs here. I want you to stop misleading people and talk to each other honestly.
-
- Replied by
- ArfanDrVegas
- at May 10, 18, 01:32:24 PM
- Casino Rep 2
- last active 5 years ago
-
- Replied by
- Melcb
- at Jul 01, 18, 05:46:07 PM
- Admin 6302
- last active 17 hours ago
Casino has closed. The rep posted this message on another forum 29 June 2018:
Unfortunately we were all made redundant on Wednesday, but I have got the following update for you.
All pending withdrawals were processed on Wednesday before the close down started.
On Monday, I will be sending out cheques for all player who have balances still on their account, so by the end of next week all players will have received their funds and no players will be left without their money.
Thanks
Phil
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