oh. well. i. should. have. chosen. that.  option..  all. i. need. to. do. now. is.  make. sure. i get. lucky. again.. !  thanks.  for.  the.  info. ! 

happy. holidays. !   !

all fixed  thank u 

Martyn, I have been extremely patient with Lucky Red since requesting a withdrawal via check on December 26th, due to the holidays.  But after my phone conversation with them this morning, when I called to request a tracking number for the courier...my patience is gone!  They cannot seem to locate any details of my withdrawal nor a tracking number.  Because of the time difference, I ALWAYS miss the cashier dept (they've always "just left") so they cannot contact them at that time to obtain any information.  I feel that NINE business days is more than acceptable in processing and getting out a withdrawal after holidays and such but cannot get anyone at Lucky Red to assist me in tracking down where my $2500 went to.  This is unacceptable...and I will not be depositing with Club World group until this gets resolved.  Do you have any way of contacting finance to assist me with this problem?  Lucky Red has sent me NO emails to even inform me that the withdrawal has been approved/processed yet the funds dissappeared from my account last week!  Please help!  Thank you. (My username is munrabc)

Martyn....you ROCK!!!  Thank you for providing me the information I have been asking Lucky Red for since last week..."you the man"

Can you credit my monthly loyalty bonus for Lucky Red.  I have deposited well over the minimum to qualify for this bonus.

Lucky Red Casino

username:   drunab

martyn - I thought I PM'd you, but I never received a response. I am having trouble making a withdrawal from Club World. I requested a withdrawal about 2 weeks ago and emailed the verification form the same time. A few days later the withdrawal request was declined and the money was back in my balance. I contacted live chat and was told I hadn't sent a copy of my cards. I scanned my cards,emailed them right away, and requested another withdrawal. Another few days go by and the money is back in my balance. I contact live chat again and am told I only sent them a copy of the front of the cards and they also need the back. I asked why noone is communicating this to me and I am told that the cashier should have been sending me emails. I then send a scan of both the front and backs and make a 3rd withdrawal request. Again the money goes back in my balance without anyone telling me why. This time I'm told that they need better quality copies. I scan the cards the best I can (I was able to read the info on the cards) and send them off, I made my 4th withdrawal request. A few days later the money is back in my balance. I am told again they need better quality. Instead of scanning I made copies this time and made sure they could be read. I emailed the copies, made a 5th withdrawal request, and followed up the next day with an email asking if they were received and what the status of my verification was. That was Monday and I haven't heard a thing. Can you find out what is going on and why noone has communicated with me?

Username: stish

Thanks Martyn. That made my day!

You are definately not being given the run around. We are doing our best to get the funds to you and all the other players that are outstanding funds from this issue.

As it stand now, we are waiting on a test batch of payments to sucessfully complete with the new processor. They originally told us it would all be processed early last week, then that moved to Friday of last week. So if that was the case then we should be expecting to see the first ACH's drop in accounts over the next 24 to 48 hours. Once we know that works successfully we can then clear the backlog caused by this issue.

All I can do right now is request that you be a little more patient as I can understand that this is frustrating. Whatever happens we'll find a way to get the funds to you.

Regards,