martyn - I thought I PM'd you, but I never received a response. I am having trouble making a withdrawal from Club World. I requested a withdrawal about 2 weeks ago and emailed the verification form the same time. A few days later the withdrawal request was declined and the money was back in my balance. I contacted live chat and was told I hadn't sent a copy of my cards. I scanned my cards,emailed them right away, and requested another withdrawal. Another few days go by and the money is back in my balance. I contact live chat again and am told I only sent them a copy of the front of the cards and they also need the back. I asked why noone is communicating this to me and I am told that the cashier should have been sending me emails. I then send a scan of both the front and backs and make a 3rd withdrawal request. Again the money goes back in my balance without anyone telling me why. This time I'm told that they need better quality copies. I scan the cards the best I can (I was able to read the info on the cards) and send them off, I made my 4th withdrawal request. A few days later the money is back in my balance. I am told again they need better quality. Instead of scanning I made copies this time and made sure they could be read. I emailed the copies, made a 5th withdrawal request, and followed up the next day with an email asking if they were received and what the status of my verification was. That was Monday and I haven't heard a thing. Can you find out what is going on and why noone has communicated with me?