First this is chat with aladdins about 25% advertised on this site. their own rep said i could claim monthly for aladdins but no lucky red
. See chat below:
michelle: it is advertising that lucky red and aladdins gold
give a 25% monthly cashback for deposits made that month
Katrina: Hold on, let me check your account.
michelle: i was wondering if this is true or not.
Katrina: ok the cashback bonus is in your clubworld
account and unfortunately you cannot have once in lucky red i am afraid
michelle: thats not what i mean katrina
michelle: this website is advertising 25% monthly cash back
michelle: for deposits made for the month
michelle: it is advertising 25% monthly cash back for lucky red and aladdins gold
michelle: so basically, if i deposit 100 for the month, i can claim 25 monthly cashback
Katrina: ok well our promotions team has put your cashback bonus into your club world account unfortunately they cannot add a cashback bonus onto your lucky red and yes that is what it means but you have to wait until the end of the month to claim this
michelle: on the last da of the moth or the 1st of the next month
michelle: i never knew this
michelle: when did it start
michelle: so do i have to email promotions dept. the last day of the month
Katrina: which casino is this for pleasE?
michelle: both aladdins gold and lucky red
Katrina: ok we do not offer this on lucky red at the moment
michelle: the website: latestcasinobonuses.com is advertising this just so you know
michelle: ty for your help katrina as always
Katrina: ok and on aladdins gold this offer ends on 2nd october
michelle: i guess i can't claim august deposits huh
Katrina: unfortunately not sorry
michelle: its ok
michelle: ty for your help
info: Your chat transcript will be sent to firstname.lastname@example.org
at the end of your chat.
This was there response. Now you and i both know that if this was the weeklly one that they speak of, the dates are always lissted AND those cashback for 25% have been on this site for almost two months. Below is their response:
We have contacted LatestCasinoBonuses and they will be taking the incorrect information off their website and replace it with the correct information as they mis understood the promotion format. The promotions they were advertising were the standard Cash Back promotions we run between certain dates i.e claim 20% on Net Losses between the 20th and 22nd Spetember.
Aladdins Gold Casino
My final word. It's like if you go in a store and they put the wrong price on an item, they have to honor the wrong price and sell item to you.
not only is latest casino bonuses wrong, but so is your own rep. if you read below the rep said yes. And because the rep said yes about the monthly cashback it should be honored. It's not like the website itself made a mistake. Todays customers service is: forget what other rep said, do what i am saying. There is no honor or followthru in what a companies customer service rep tells a client. FINALLY, that cash back has been up for two months and we both know that one thing you guys do is specifiy the date guidelines for the other type of cashbacks.