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Offline CWC-Martyn

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #120 on: June 16, 2011, 07:03:22 AM »
What is your username please?

Please also bear in mind that since the loss of eWallets such as QuickTender/UseMyWallet the withdrawal process is longer now. I assume you are receiving your cashouts by ACH which usually take up to 10 working days from the date your cashout was requested with our processors. That is typically within 24 hours of your cashout request being approved.


I need some help I still haven't received my money from Club World and then I got an email saying it's still in the process it's been over 10 days already I really regret depositing at this freakin casino!!!

Offline judi99

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #121 on: June 16, 2011, 11:26:03 AM »
Martyn
It's been 15 working days for me since the 26th of May. Does this mean that I'am not going to receive my winnings? judi99 is my user name for club world would really like to know!
Judi McMullen
If I think I can I'am RIGHT

Offline CWC-Martyn

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #122 on: June 16, 2011, 12:55:54 PM »
No this does not mean you are not going to receive your money.

I have since found out, following a meeting today that some ACH's have been delayed by the processors. We are aware today, of some ACH's that were sent around the same time as yours that arrived today.

Due to this, and the inconvenience that this method is causing we have a new ACH processor on board which has already proved itself to deliver the funds within 5 working days. This new processor will be in full effect by next week so future cashouts will be a lot quicker.

As I said, this is new information to me but we have taken measures to make this better for you and other players going forward.

Pelase be patient, it will arrive!



Martyn
It's been 15 working days for me since the 26th of May. Does this mean that I'am not going to receive my winnings? judi99 is my user name for club world would really like to know!
Judi McMullen

Offline TAAADAAA

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #123 on: June 16, 2011, 10:41:33 PM »
I know some of you was upset because you did not get your winning on time.  Sorry, this happened to you.  I have nothing to do in this, I do not work for the casino, but I have done many wire transfers or ACH withdrawals in the past, I know how you guys feel.  You will get your winning as on schedule if everything goes smoothly, if not it will take longer time for you receive your winning.  For example, the delay of processor, too many withdrawals at a time, the processor need time to process them, internatinonal banks don't work on weekend,......Please bear in mind that the 10 business or working days are just the estimated your winning arriving time, it might come a little bit early or 1-2 days after.  When your withdrawal get approved, it is when the casino will send out your winning, just be patient.  If you don't have the patience to wait, then do not choose these two withdrawl methods.  They have another method, check courier which is also available for US players.  I chose this withdrawal method at High Noon couple days ago, and I just received my check today at my door and the whole process took only 3 days.
joy34, I understand you are upset, but you will be even more disappointed with other casinos if you are not satisfied with clubworld payout.  We all know that they pay out super fast, but due to recently quicktender and other wallets no longer available, they have to find other processors to meet the demand, maybe it takes longer to receive the money at the moment, but you know that at least they are trying to provide us better service.

hope you all will receive your winning soon.

TAAADAAA

I need some help I still haven't received my money from Club World and then I got an email saying it's still in the process it's been over 10 days already I really regret depositing at this freakin casino!!!

Offline CWC-Martyn

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #124 on: June 17, 2011, 07:16:25 AM »
New information has come to light since and it seems the processor that we are using is processing maybe twice a month so we have found a new one that will be much improved from this point forward. I know this doesnt help those who have funds due, but please be patient and you will soon receive the funds.

Here is to faster payouts!

Offline TAAADAAA

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #125 on: June 20, 2011, 05:48:36 AM »
I'm just wondering, if we live in the US, would you allow us to open acct with club SA?

Offline CWC-Martyn

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #126 on: June 21, 2011, 06:58:59 AM »
I don't think you will be able to as it's aimed only at the SA market, the only currancy offered is Rand so you would probably lose out on the conversion to.

You are best sticking to our USD casinos Club World, Lucky Red, Aladdins Gold, High Noon, Manhattan Slots and All Star Slots.


I'm just wondering, if we live in the US, would you allow us to open acct with club SA?

Offline marie464

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #127 on: June 21, 2011, 10:30:24 PM »
I think they should let you know that and if CWC knows they are being processed once or twice a month why at least don't they let you know when to expect it - I have been waiting since 6/7 when my withdrawal was aproved - thats 10 working days and 12 banking days,

I have read posts and find that they were aware of the problem when they told me it would be 5 days - then 10 days - and now they don't know - they will "investigate" and let me know when they find something out - 2 weeks of emails and no definative answer - I am sure if it were reversed they would not let me play and continue to play while I said not to worry you will get your money I just don't know when.

I see you posted this on the 17th in 2 hours that will be 5 days ago - if there is any "new information" they are not sharing it with those of us checking our accounts 3 times a day.

Sooo frustrating!
Marie464                                                                                                                                       

Offline CWC-Martyn

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #128 on: June 22, 2011, 09:24:09 AM »
it is a tricky situation this one as it is totally out of our hands. We have been informed by players that their funds have started to drop into their accounts now so others should see this too.

We made a statement here...  xxxhttp://www.casinomeister.com/forums/payment-processing-issues/44225-club-world-casinos-payments-taking-considerably-longer-received-11.html#post432384

You can see the players complaints, our statements and then later in the thread the players updating to say they have received the funds.

I have no new information on this, it is unfortunately a case of wait and see on what date the funds will drop in.

We have taken measures to combat this for future withdrawals however, and have in place now a new payment processor for ACH which has been tested and paid in 3 working days.

Again, all I can say is sorry and please hang tight as these funds will come in. going forward though, it will be business as usual.

Thank you.
« Last Edit: June 22, 2011, 09:27:50 AM by Zuga »

Offline queensx3

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #129 on: June 24, 2011, 06:34:47 PM »
I also have been waiting since may 31st for my cashout at club world, only 19 working days. UNACCEPTABLE..... ask about it all they say is we are aware and working on it. Why can't they be told by the processor if it has been sent or not? seems pretty simple to me!!! This has become a nightmare.  They were well aware of the situation as in one conersation I had with support e mailed the cashier to e mail me to tell me quote
"She should be okay just receiving an email from cashier that she should be receiving her cashout any day now."  that was on june 14th
I was not amused with this at all!!

Offline queensx3

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #130 on: June 24, 2011, 06:46:05 PM »
my screenname at cwc is also queensx3 if u can get any more info it would be appreciated Martyn  ty  I must also admit that in the past I have had no problem with cashouts and have received them in a timely manner.
« Last Edit: June 24, 2011, 06:50:11 PM by queensx3 »

Offline queensx3

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #131 on: June 28, 2011, 06:49:12 AM »
hi marie,
have u received your cashout yet? just wondering because I am on day twenty waiting....... ty

Offline CWC-Martyn

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #132 on: June 28, 2011, 10:46:47 AM »
This is being investigated for you Queens. Please accept our apologies while cashier figures out whats happened here.

Regards,

Offline erickauff

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #133 on: July 19, 2011, 05:08:54 PM »
Martyn,  I know the CWC group includes All Star Slots.  I used Moneylinewallet as a deposit method.  Since I used them as a deposit method I had to use them as a withdraw method as well.  Moneylinewallet has had my withdraw since June 6th.  When I talk to support I get the run around and I do not get a reply from support through email either.  This is very disappointing and unsatisfactory.  I hope others are not experiencing the same problems as I am.  Hopefully your casino group may want to look at other options as MLW seems to not be concerned about your groups rep.  Have a great day.

Offline CWC-Martyn

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Re: CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino
« Reply #134 on: July 20, 2011, 05:01:04 AM »
Hi Eric, can you PM me your username please so that I can check this out. Usually MLW is a slow withdrawal process and you are normally made aware of this when cashing out.

I'll ask cashier to look into it but MLW do state that it's a 30 day turnaround, which has obviously overran from what you are saying.

Martyn,  I know the CWC group includes All Star Slots.  I used Moneylinewallet as a deposit method.  Since I used them as a deposit method I had to use them as a withdraw method as well.  Moneylinewallet has had my withdraw since June 6th.  When I talk to support I get the run around and I do not get a reply from support through email either.  This is very disappointing and unsatisfactory.  I hope others are not experiencing the same problems as I am.  Hopefully your casino group may want to look at other options as MLW seems to not be concerned about your groups rep.  Have a great day.

 

 
 

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