CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

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CWC-Martyn
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  • Just wanted to update that I could not pinpoint which deposit I had an issue with, but I was able to email a copy of my deposits from my bank statement to the casino cashier and they were able to find the problem. They offered to credit my casino account or return it to my credit card.
    All is well with Club World and I am so glad they could help me figure this out. Also, thank you Stephen, BMWSTACK, & Blueday for you replies.

  • Edit, I noticed the problem is now fixed, I am glad that we were able to help

    Regards
    Stephen


  • Just wanted to update that I could not pinpoint which deposit I had an issue with, but I was able to email a copy of my deposits from my bank statement to the casino cashier and they were able to find the problem. They offered to credit my casino account or return it to my credit card.
    All is well with Club World and I am so glad they could help me figure this out. Also, thank you Stephen, BMWSTACK, & Blueday for you replies.


    Thanks for the update stish.  Glad it was all resolved.

  • For Club World account verification, do I need a copy of the back of my driver's license and the back of my credit card? Also, should I send the files one at a time so the email is not too large?

  • Hi Stish,

    As a rule we do not need the back side of the drivers license, however we may request this, say for example the expiry date is located on the back.

    With regards to the back of the card we do need this, however you may cover up the middle 8 digits on the front and the security code on the back. Please do not edit in photoshop or any similar programs, if you wish to cover information do it with a piece of paper/card.

    I would recommend sending separately, if you are sending in high quality and the files are large, then sometimes the email can be blocked. It's better to be safe than sorry.

    You should expect to receive a response from the cashier team within 24 hours, if you have any issues feel free to private message or post here.

    Thanks
    Stephen

  • Stephen, thank you so much for your quick response!

  • i am having problem wit the payout in the high noon casino.
    deposited via skrill, acc verified 3 days ago, support told that my withdrawal will be procesed in 24-48 hour.
    but it is still pending.
    why?
    username: buki99

    Rated:

    5/ 5

  • Hello Stephen, I am having problems with a withdrawal that I am trying to make with the Club World Casino.  I am a US player and because we do not have too many options for withdrawal, I find myself in a predicament.  I withdrew a nice sum ($4100) from the casino, however, I do not have a US bank account and am not able to obtain one either because of a problem with a US bank in the past.  I only use a netspend (prepaid card) for my deposits and they told me  they cannot return money to a prepaid card.  I tried to have the money wired to my netspend card but it was rejected and I had to wait all over again for them to process the withdrawal again, which I tried via cardforce anyway to see if it would work.  So far nothing has hit the card account and I am afraid that it is about to be returned again.

    I am pretty much out of options and would like to see if you can arrange a special withdrawal for me via WU or MoneyGram.  I know that the casino does not normally do these types of withdrawals however, I have had other establishments do this for me in the past without an issue.  It is inconvenient, I know, but I feel that this is the only way for now that I can see that I will be able to obtain my winnings. 

    The Club World Cashier (Natasha) has been so nice and has answered every single inquiry promptly and I am very pleased with the service.  She suggested using a friend or family member's bank account to receive the withdrawal, however, there is no one I trust enough to even attempt something like that, besides, I am not going to tell anyone where that money was coming from and what it was for either. 

    I am hoping that you can contact and convince the casino to allow the WU or MoneyGram option for me.  I look forward to your reply.  Thanks!

    username at Club World:  tpickle

  • Trpschick PM me I know a US bank that will allow you to open a checking account with a VISA debit card. Despite having a bad banking history...


  • i am having problem wit the payout in the high noon casino.
    deposited via skrill, acc verified 3 days ago, support told that my withdrawal will be procesed in 24-48 hour.
    but it is still pending.
    why?
    username: buki99


    Hi Buki99,

    I have just confirmed with our cashier team that your withdrawal will go out today,

    Congratulations on your win smiley

    Stephen.

  • Hello Stephen, I am having problems with a withdrawal that I am trying to make with the Club World Casino.  I am a US player and because we do not have too many options for withdrawal, I find myself in a predicament.  I withdrew a nice sum ($4100) from the casino, however, I do not have a US bank account and am not able to obtain one either because of a problem with a US bank in the past.  I only use a netspend (prepaid card) for my deposits and they told me  they cannot return money to a prepaid card.  I tried to have the money wired to my netspend card but it was rejected and I had to wait all over again for them to process the withdrawal again, which I tried via cardforce anyway to see if it would work.  So far nothing has hit the card account and I am afraid that it is about to be returned again.

    I am pretty much out of options and would like to see if you can arrange a special withdrawal for me via WU or MoneyGram.  I know that the casino does not normally do these types of withdrawals however, I have had other establishments do this for me in the past without an issue.  It is inconvenient, I know, but I feel that this is the only way for now that I can see that I will be able to obtain my winnings. 

    The Club World Cashier (Natasha) has been so nice and has answered every single inquiry promptly and I am very pleased with the service.  She suggested using a friend or family member's bank account to receive the withdrawal, however, there is no one I trust enough to even attempt something like that, besides, I am not going to tell anyone where that money was coming from and what it was for either. 

    I am hoping that you can contact and convince the casino to allow the WU or MoneyGram option for me.  I look forward to your reply.  Thanks!

    username at Club World:  tpickle


    Hi tpickle,

    I will send you a private message regarding this once I have spoken to our cashier team.

    Speak soon
    Stephen
  • Thank you for your reply.  Just checking back to see if you have heard anything.  Thanks again!

    tpickle

  • Hey Tpickle,

    Can you check your inbox I have sent over a message smiley.

    Speak soon
    Stephen

  • thanks, got it allready.

  • I am wondering what happened to the daily - monthly VIP bonuses with Club World, High Noon?
    In the  past when depositing 100.00+ in a day there would be an email the following day with a small cash bonus and a coupon for 75%. The same thing with monthly bonuses. This seemed to have stopped or the amount of the deposit required to receive this has increased.
    I would be interested in learning how the policies has changed. There are minimal perks as it is now with this group, thanks

  • Hi Dory,

    I would recommend emailing the guys over at Club World and High Noon, They would have a much better idea how the calculation is worked, this isn't really my department.

    Promotions@clubworldcasinos.com
    Promotions@highnooncasino.com

    I can say there are many perks still, including, daily, weekly, and monthly offers...Also we have the cashback promotion we run with LCB, this is a player favorite.

    Regards
    Stephen

  • Hi Stephen,

    Thank you for the response to my last question. I do have another.

    Can you advise why an ewallet transaction states instant when it really is not instant?

    I have withdrawn from CW by bank wire and ecopayz. each time the process was quite smooth. The ecopayz was in my account in 2 hours. However with High Noon you do not receive an email automatically acknowledging the pending withdrawl and it seems to take that particular casino much longer to process or even look at the withdrawl.
    I have just learned than it will be 48 hours before the ewallet request is looked at or up to 48 hours, how is that an instant withdrawl?
    I love these venues but am wondering about this process.

    Thanks,

    dory99, chat is pasted below.
    Chat InformationPlease wait for a site operator to respond.

    Chat InformationYou are now chatting with 'Jon'

    Jon: Hello, how are you today?

    dorothy: Hi Jon, fine nd you

    Jon: good thanks

    Jon: it can take up to 2 working days for a withdrawal to be processed, all depends on how busy the cashier is

    dorothy: Pardon? Please tell how ewallets are an instant witdrawl then?

    Jon: once the withdrawal has been processed by the cashier they can be instant to your account

    dorothy: Then the website should not state instant

    Jon: well it is instant once its been processed

    dorothy: When I deposit from Visa, that is instant.

    Jon: yes it is

    dorothy: The website should not promote instant when it takes up to 2 days before it gets looked at

    Jon: the 2 working days for a withdrawal approval has always been the casinos timeframe

    Jon: as i said its instant once processed

    dorothy: Okay, well thank you for your help.

    Jon: your wlcome

  • Hi Dory,

    The description "instant" is referring to the time the withdrawal will take once processed. For example, Courier check will take 3-5 working days once processed, Ewallets are instantly available once we process.

    All withdrawals are processed within 48 working hours, however we will always aim to get that done within 24.

    The reason for the wait is that we do need to check all withdrawals are valid. This includes going to through the game log of every withdrawal to make sure the correct games were played.

    As you can imagine this can be quite time consuming for the cashier team but we work our hardest to get this done ASAP.

    All of our casinos share the same staff so one casino shouldn't take longer than another. However, withdrawals are processed on a first come first serve basis if there have been a lot of winners then sometimes the time may extend over the 24 hour period.

    I hope this helps,
    Stephen.

  • Hi,

    I really appreciate the explanation and apologize for my lack of knowledge on this.

    As I said I do like to play at these venues but do get confused as to all the rules.

    I was quite surprised at the withdrawl from CW being processed so quickly, I suppose this created expectations that all would be as seamless.

    Thank you again.


  • Hi Dory,

    The description "instant" is referring to the time the withdrawal will take once processed. For example, Courier check will take 3-5 working days once processed, Ewallets are instantly available once we process.

    All withdrawals are processed within 48 working hours, however we will always aim to get that done within 24.

    The reason for the wait is that we do need to check all withdrawals are valid. This includes going to through the game log of every withdrawal to make sure the correct games were played.

    As you can imagine this can be quite time consuming for the cashier team but we work our hardest to get this done ASAP.

    All of our casinos share the same staff so one casino shouldn't take longer than another. However, withdrawals are processed on a first come first serve basis if there have been a lot of winners then sometimes the time may extend over the 24 hour period.

    I hope this helps,
    Stephen.


    How long have all the casino's shared the same staff?  Just wondering because I was already verified at LRC & CWC, when I requested a payout at HNC.  5 days after requesting the payout, I received an email requesting documents for verification from HNC.  Do they also share info between the brands as well?  Is your policy still the same, where we have to go through the verification process individually for each brand?

    Thanks in advance for the clarification.
  • Hi dn76,

    Once you are verified at one casino you should be verified at all.

    Unless of course you have used a new credit card to deposit, or there is a change of address or difference in details.

    If everything is the same just let the cashier team know your user name in other brands where you are verified and they can transfer the documents.

    If you have changed address then you would need to provide proof of this, if there is a new credit card that has been used then you would need to provide proof of this etc.

    Hopefully this clears things up.
    Best Regards
    Stephen


  • I am wondering what happened to the daily - monthly VIP bonuses with Club World, High Noon?
    In the  past when depositing 100.00+ in a day there would be an email the following day with a small cash bonus and a coupon for 75%. The same thing with monthly bonuses. This seemed to have stopped or the amount of the deposit required to receive this has increased.
    I would be interested in learning how the policies has changed. There are minimal perks as it is now with this group, thanks


    I have to agree with the above.  I usually deposit wednesday thru Mondays when i play.  And we are talking many many deposits.  For example just this last week feb 4th,  i deposited ALOT, was given 1 daily vip bonus from wednesdays playing for 75.00.  deposited thursday friday and saturday into sunday.  Nothing nothing nothing.  Very disappointing since i dont do the bonuses with my deposits.  Really never have. When i ask for one in chat i am told 2 at a time. Which i understand but if i havemade 10 in a row, the old Casino I could at least count on one bigger better VIP daily bonus.  I have reached my maximum amount of 1500 for monthly using my CC (thats the casinos limits) , and when i ask and DONT qualify for bonus.  lol add up the amount i have deposited from the last 30 days, compare that to the bonuses or VIP offers made to me.......... well doesnt even compare.  We  4 and 5+ year customers dont matter any longer. 
    Anohter issue.  NEVER EVER have a issue when using my prepaid card.  i add the money it takes it off.  But using my bank card,,,,, EVERY time there are multiple deposits, there are multiple withdraws from my bank on one deposit.  I tested it by transferring 50 from savings to checking.  Making 2 / 25.00 deposits,  and doing this for about 10 deposits.  The authorizer pre-authorizes it and removes the amount from my balance.  No issues until 2 or 3 days later,,, there are more withdraws from my bank and I am told noooo its correct when i consult with your accountinig.  No matter what i say or submit i am wrong.  There is noooo way possible my bank allows me to overdraw 300.00 on POS and pre-auths amounts.  Its not possible. Sure enough when i reached my limit i left my checking down low, checked today and 300.00 overdrawn.  lol I am done. 

    I am actively looking and am sad that we have been down this road soooo many times. And you guys treat me like a new cusotmer and show no love or respect for the fact you are the ONLY casino i have played at regulary for 5 years straight.  I have to raise a stink to even get noticed.  Love playing there, but just cant do it anymore.  Hate walking away.  Its the principle of the matter.

    No and not even wasting my breath and time fighting for the money that has been wrongly double withdrawn from my bank.  You know it and if you dont, well nothing will and has never been done.  OThers may not notice it due to they are not making the 10 15 deposits in 2 days, and that makes it harder to track.  Not you personally, so dont take as personal attack.  The overall way the casino is doing things and covering up alot of the crackjack mishappenings isnt right.  Its just not right.

    Just needed to express that.  Rant over. 

  • I would like to know if anyone else has ever found that more has been deducted from their bank account  than they have actually deposited at the casino and if so, how was it resolved? I go through streaks where I will deposit often and it may not be deducted from my bank for a few days, so by the time I go to match up my deposits in my casino history with my bank account it is somewhat confusing especially since the debits don't always come out in the order I made the deposits and the dates don't always match up. In the last month I made 24 deposits according to my casino history, but I had 25 withdrawals from my bank account. Any advice would be appreciated.


    Yes.  The casino tells you cause not real-time blah blah.  My bank shows the amount withdrew real time, every time. But there are always those ones that show up several days later,  Always.  This only  happens if there are like 10 or more deposits made into the casino.  You wont win. No matter what i have submitted, there is always an explanation.  Only on my bank card, not my prepaid card. Thats what i am going to have to start sticking with.  5 years playing here.  Been round and round with accting at least 4 times on it. Never got my money back on it either.  lol  My own fault for staying.
  • BLUEDAY I WANT TO SAY THANK  YOU FOR ALL YOU DO FOR US AT CLUB WORLD CASINO.  WITH YOUR HELP AT HELPING WITH GETTING BONUSES AFTER MAKING ANY DEPOSITS.  ANY RANTS OR RAVES ARE NOT DIRECTED AT YOU, SO PLEASE FORGIVE ME IF YOU SEE THE POSTS I MADE EARLIER. NONE DIRECTED AT YOU OR THE EMPLYEES OF CWC.  YA'LL ARE GREAT.
    THE ACCOUNTING AND CREDIT CARD AUTHORIZERS, AND THE  MARKETING DEPT MAKING THE DECISIONS FOR US, WELL HAVE TO SAY I AM MORE THEN UPSET.

    LEAVING IT AT THAT.  JUST WANTED TO POINT THAT OUT.  YOU ARE AWESOME BLUEDAY AND YOUR CONTACT AT CWC.

  • BLUEDAY YOU ARE AWESOME


  • First I want to say and concur that Blueday is awesome, always helpful! Thanks.

    I too am fed up with Club World. I do not think I have deposited to the same degree as some but thousands over the last few years with a couple in this group. Mostly High Noon and that is where I played the longest. There were perks for quite a while but in the last year or so,none. I have quit playing at all of them for the most part.
    It is very disheartening to say the least.
    The US dollar exchange right now kills us here in Canada as well. This is no fault of the casino but it does impact the amount of deposits, over $20.00 on a $100.00.

    The last time I withdrew the process was slow at HIgh Noon and the confirmation emails even acknowledging the process were nil. I do not think that it should take 48 hours to review a withdrawl, especially when you are a long time player with no deposit or withdrawl issues at any time throughout the years.

    I am sorry to not be playing with CW group as I enjoy the RTG games but loyalty has to work both ways I am afraid.

    Cheers to all and thanks LCB for the forum.

  • Hey Guys,

    I am sorry to be reading so many posts regarding promotions,

    It would be impossible, and unprofessional for me to go in to  individual circumstances on a forum however I can assure you that if you email the host of your casino with your concerns I am sure they will be addressed.

    We do try to switch promotions up regularly to keep it fresh. Personally I do believe in our loyalty system which includes good deposit bonuses, regular bonuses on losses, cash back, on losses and much more.

    Daily and Monthly bonuses are given based on play, and there is an algorithm in place that determines the results. Just because you do not get one of these bonuses, does not mean that you are not valued, it probably means you picked up the bonuses somewhere along the line, whether it be from CS after an unlucky session or via another point of contact.

    There can be instances when we can apply common sense to the results of an algorithm, this is why if you feel that you deserve a bonus on your play but did not receive one then you should contact your host for a full breakdown.

    With regards to payments appearing in real time and instantly, this depends on many factors such as the processor your transaction goes through, your bank, and the deposit method used.

    This will also happen with online shopping etc, Sometimes when I purchase online the money will disappear from my account, but the transaction with descriptor will not show for a few days.

    We do not just have 1 processor, so transactions can be treated differently, and show differently on your statement. This can get confusing, so If you feel there is a deposit missing, or indeed you have been charged too much then get in touch.

    We will find the transaction in question and either send it back to your card, or add it to your casino account.

    Hopefully this post helps, but should you have any more questions then just get in touch, direct or on this thread.

    Best Regards
    Stephen



  • Thank you for the reply.

    Just one comment comes to mind in regard to the monthly and daily VIP bonuses;
    I am sure how these are awarded is based on an algorithm as you say, being totally ignorant of that I use just simple math, how much I lose vs how much I have won. I can guarantee the casinos are wayyy ahead of me. laugh_out_loud. I downloaded High Noon(dory999) again in hope of being able to go over my account the month of December but forgot it is only available for 30 or 31 days. It was after the Christmas season and not even being offered anything after another year of playing along with no monthly VIP in January that I had really had enough.
    In terms of perks and wanting to bring customers back, I am sure I could round up old emails from HIgh Noon saying how much they missed me and enticing me back with a $25.00 coupon after not playing for a month, nothing like that exists any more. So things have changed.

    I also have contacted support and get told basically the same thing, that all things are factored into a monthly bonus but no specifics when it came to my account.

    In any event, I enjoyed the games and appreciate that you do respond to posts.

    Cheers.

    Dory99
  • Hello, I have 300 dollar finally in my account, and because I used a debit card and am smart enough to not use credit cards, I am a sap who is being treated like my money is second rate,and am unable to withdraw it because once the dep.bonus was taken away after my withdrawal request,well of course it is now under 300! Which I find to be a pretty high unfair withdrawal minimum for a bank wire, I received a suggestion from the cashier to try using eco card,or pay my card, I do not have credit cards, just wire me my money please. I invite Club World to take a look at Slotocash banking page, so fair and really in the customers favour, with bank wires available for 100 $ withdrawal, and many other choices. I feel that I the casino does not value any players but high rollers, and are patiently waiting for me to play my winnings down to 0 as they suggest useless alternatives repeatedly for my withdrawal, my money certainly was taken no problem! Now I am not to be trusted to pay out to because I do not have a credit card, so frustrated, Can I deposit money to make it 300? Thank you,

  • its gone, you win, I lost it all in less than an hour, just trying to win 20 bucks so it would be 300 so I could withdraw, never again high roller Club world, thanks for taking my money for the last 2 years, good luck all.


  • Anohter issue.  NEVER EVER have a issue when using my prepaid card.  i add the money it takes it off.  But using my bank card,,,,, EVERY time there are multiple deposits, there are multiple withdraws from my bank on one deposit.  I tested it by transferring 50 from savings to checking.  Making 2 / 25.00 deposits,  and doing this for about 10 deposits.  The authorizer pre-authorizes it and removes the amount from my balance.  No issues until 2 or 3 days later,,, there are more withdraws from my bank and I am told noooo its correct when i consult with your accountinig.  No matter what i say or submit i am wrong.  There is noooo way possible my bank allows me to overdraw 300.00 on POS and pre-auths amounts.  Its not possible. Sure enough when i reached my limit i left my checking down low, checked today and 300.00 overdrawn.  lol I am done. 




    This isn't there fault.  The transactions will deduct from your balance, but then sometimes 24hrs later it falls off and is back in your balance.  It is technically already authorized but will not be taken from balance until a couple days later.  The reason you got overdrawn is because you went and used the money that was already suppose to be accounted for.  Its just like writing a check , although not out of your balance you should account for it.

    You can very simply view all your transactions in the cashier history and match to the charges at the bank and they should always reconcile correctly.

  • its gone, you win, I lost it all in less than an hour, just trying to win 20 bucks so it would be 300 so I could withdraw, never again high roller Club world, thanks for taking my money for the last 2 years, good luck all.


    That has happened to me so many times... I honestly don't know why non usa players even play RTG software...
  • Hi, What is time time range for the cashback? how far back can I go to start counting my losses at your casino? And does it have to be 200$ in one single month? and at one casino,or is it cumulative at all your casinos? I was looking back at all my attempted withdrawals, about 90% of them declined due to bonus removal,which is taken off after a withdrawal attempt,my problem, I know.thus making it not enough to withdraw by 21 or so dollars! with your higher then average minimum withdrawal amounts for non-credit card customers,Slotocash charges 60$ on a bank wire,but their minimum is only 100,still a better banking offer then club world, the bonuses you offer,and your banking options,make it obvious you do not value your non high roller customers,and are coasting on the fact that you do pay out,and are semi trustworthy,but what does it matter if the minimum withdrawals are too high for average players,Good luck all

  • It is frustrating to see such high limits that will allow you to withdraw. I use a prepaid credit card for online gambling and it cannot be credited when a win occurs. I might suggest an ECOPAYZ account. I am in Canada  and this has allowed me to withdraw under the $300.00. You can have ECOPAYZ wire the money to your bank. There is a fee but it costs much less than the $300.00 you put back in trying to win enough to cover the wire fee.
    I think we have all done the same thing at one time or another, I know I have.
    It is frustrating and have been in your shoes.
    Cheers and good luck going forward.


  • Hi, What is time time range for the cashback? how far back can I go to start counting my losses at your casino? And does it have to be 200$ in one single month? and at one casino,or is it cumulative at all your casinos? I was looking back at all my attempted withdrawals, about 90% of them declined due to bonus removal,which is taken off after a withdrawal attempt,my problem, I know.thus making it not enough to withdraw by 21 or so dollars! with your higher then average minimum withdrawal amounts for non-credit card customers,Slotocash charges 60$ on a bank wire,but their minimum is only 100,still a better banking offer then club world, the bonuses you offer,and your banking options,make it obvious you do not value your non high roller customers,and are coasting on the fact that you do pay out,and are semi trustworthy,but what does it matter if the minimum withdrawals are too high for average players,Good luck all


    If you have never claimed a cashback (in the promotion under Exclusive Bonuses), then they will go back 30 days from the date of your request.  It is one single casino and not cumulative over all the casinos.

    If you have had a cashback before, they will go back to the last cashback and calculate it that way.  Basically your first cashback is 30 days back and after that there is no time limit. 

    I should mention though that it has to be a minimum of $200 in total losses (deposits) over the last 30  days to get your first cashback.

    Hope this helps but if you have any further questions, just post here.
  • Thanks for your great helpful responses,I have never felt so dumb,as 2 days ago losing 279$ in less than 2 hours at Lucky Red trying to win 20 bucks!this is a casino I have deposited regularly at for a few years,and when I asked on my birthday this year for any type of bonus,they "reviewed" my account and said,um no bonus for you, Slotland sent a bonus,and I have not deposited in years thanks, happy smart gambling all. exclamation


  • Hello, I have 300 dollar finally in my account, and because I used a debit card and am smart enough to not use credit cards, I am a sap who is being treated like my money is second rate,and am unable to withdraw it because once the dep.bonus was taken away after my withdrawal request,well of course it is now under 300! Which I find to be a pretty high unfair withdrawal minimum for a bank wire, I received a suggestion from the cashier to try using eco card,or pay my card, I do not have credit cards, just wire me my money please. I invite Club World to take a look at Slotocash banking page, so fair and really in the customers favour, with bank wires available for 100 $ withdrawal, and many other choices. I feel that I the casino does not value any players but high rollers, and are patiently waiting for me to play my winnings down to 0 as they suggest useless alternatives repeatedly for my withdrawal, my money certainly was taken no problem! Now I am not to be trusted to pay out to because I do not have a credit card, so frustrated, Can I deposit money to make it 300? Thank you,


    Hi Solar77

    With regards to the high withdrawal minimum on wire transfer, this is because it is not economically viable to send a Bank Transfer for $100 when the fee's we incur are so high. Although we charge $40 for US bank transfer, as a company we pay more, we only pass a % of the fee to the player whilst taking some ourselves. 

    If you are a regular player you should know that you can contact us at any time and we will do everything we can to help, sometimes it can take a day or so for a response, especially on the weekend. Unfortunately by this time you had spent the money.

    Without your username I cannot look further in to this, I would need to see where you are located etc before I can give a proper answer on withdrawal methods available to you.

    However I can tell you If you have a regular bank debit card you can withdraw via card and the minimum is $50.

    If it is a Pre-Paid card from Walmart or Paypal then you cannot use this. You can also use Credit Cards.

    We would love to be able to send to Pre-Paid Cards however there have been instances where the player did not receive their funds and we had to send twice, and because of this we had to stop.

    Also if you are ever a few bucks short there is always the option to deposit another $20 and then withdraw the minimum, instead of trying to win the amount.

    Please mail me your user name and I will look thoroughly in to this.

    Regards
    Stephen

  • No,I used a bank debit  Visa card and you rejected it as a withdrawal method, but took money from it ok.

  • When I tried my withdrawal at first I tried Pay my Card, it was rejected, then I did the bank wire, which was rejected also, the advice I received on my withdrawals from customer support was to try Pay my Card!  or to use a "different "credit card! Noone ever said hey why don't you just put 20 bucks in you sap! my userename is Solar7, thanks

  • Hi Solar,

    I have checked and I can see that your bank card is not compatible with PayMyCard. We tried to send a payment on the 6th Feb however it failed and you were alerted.

    Topping up $20 is something we rarely do but it is an example of something we can do with discretion, if a player  has exhausted all other avenues. The last thing we want to do is withhold winnings.

    It is unfortunate that on this occasion that the money was spent within an hour or so of the first post here, otherwise I think we would of been looking at a different outcome.

    In future I urge you to get in touch with me and I will make sure to do everything I can. I may be a little slower to respond over the weekend but I will get back to you.

    Regards
    Stephen

  • Hi, I certainly would not expect a casino to top up my account 20,perhaps you misread my post.I was just saying it was not helpful for the same old suggestions from disinterested support emails, telling me to try a different credit card, I only have one,and its the one I deposited with,a perfectly good Visa debit card, thank you. I appreciate the responses,and am still upset at the withdrawal support, not your fault, I will stick with microgaming now, that still somehow has Instadebit,thanks


  • Hi, I certainly would not expect a casino to top up my account 20,perhaps you misread my post.I was just saying it was not helpful for the same old suggestions from disinterested support emails, telling me to try a different credit card, I only have one,and its the one I deposited with,a perfectly good Visa debit card, thank you. I appreciate the responses,and am still upset at the withdrawal support, not your fault, I will stick with microgaming now, that still somehow has Instadebit,thanks





    If i could play else where, i would too (just saying).

  • Hi, I certainly would not expect a casino to top up my account 20,perhaps you misread my post.I was just saying it was not helpful for the same old suggestions from disinterested support emails, telling me to try a different credit card, I only have one,and its the one I deposited with,a perfectly good Visa debit card, thank you. I appreciate the responses,and am still upset at the withdrawal support, not your fault, I will stick with microgaming now, that still somehow has Instadebit,thanks


    Just to clarify,

    I meant that we would allow you to deposit the additional $20, only if you had tried to use all other available methods without success. As stated above we don't want you to have money stuck in the casino and we will always find a resolution.

    I am sorry that your experience this time was not great and I do hope you will return to Club World soon.

    Best Regards as always,
    Stephen

  • I cannot help but wonder if any of these experiences are relayed back to the casino group itself?

    Having more than 30 years in sales and customer service I would like to think a customer service support for my company would do whatever they can to help a client through a process like this in order to retain that customer business in the future. If a question or process is outside of the boundaries for that particular rep should the issue not be escalated to someone that has the ability to assist further. If a chat rep cannot answer a question or suggest all options that may exist to help the client it needs to move up the chain. I have had the experience of chat advising that I should use another type of card. Quite honestly it p****es me off. I use a prepaid card due to a bad experience and will not change that. It is frustrating when the casino has no issue letting me deposit thousands over a year to play at their venue but appear to make no effort to help but tell me to use another card.
    It would be more helpful to have a rep say, I can make the following suggestions for withdrawl based on the country you reside in and what is available to you. If Solar was advised ECOPAYZ could be used in Canada he at least could have registered an account had it functional within 24 hours and withdrew his money. While I know we are all adults and make the decisions we do of our own free will it seems it would be more beneficial to retain the client than to lose them.
    Just my 2 cents....
  • Hi Dory,

    In this instance the customer requested a withdrawal via bank transfer, unfortunately after the bonus removal there was not enough left over to withdraw via bank transfer.

    The withdrawal was then cancelled and an email was sent to the player to explain why the withdrawal was not processed, and to let the player know that they could use other methods (PayMyCard/EcoPayz).

    Shortly after this the player posted here for the first time frustrated, within an hour of her first post the money was spent back. Had the player held on for a response, instead of spending the funds then we would of found another resolution.

    I can totally understand the frustration but to bash Club World in my opinion is wrong. We are all for holding our hands up when mistakes are made, mistakes happen.

    In my opinion there was no lack of support or communication. As stated by the player they have has played with us for years, and must understand the bonus removal rule. 

    I have stated in this thread that there is a reason we cannot send to some cards and pre-paid cards, there are banks that do not cooperate we have had instances of confiscated or held funds. Should we just ignore that? or should we be careful where we send your winnings? And ensure you actually get the money in a timely manner.

    Things are not always black and white in this industry, especially when it comes to payment methods. You should know that if you have gambled for as long as you guys have. We do our best to work with what we have and 95% of withdrawals to players within 3 working days. To say we don't care is totally incorrect.

    Although I sympathize with the player here we cannot take blame because funds were spent before we had chance to help.

    Regards
    Stephen

  • I apologize if it appears my intentions were to bash Club World, it is not the case. I obviously missed the portion of the thread that stated the player had been advised of the other withdrawl options available to them, my apologies for missing that.
    I can speak to being told by chat to use another card rather than being advised of the withdrawl methods that may be available for my country, I have had this experience with your group. That being said I did take the time to educate myself on the methods that were available for my country.
    You are quick to respond on this forum that is for sure and I applaud that.
    Again though I am wondering if what is posted here by members in terms of minimum for withdrawls, lack of perks, etc  does get acknowledged by the Club World group.
    I have stated before that I really enjoyed the RTG games and the fact there is no issue when withdrawing that sets your company apart from many others.
    Thanks as always for your feedback and clarification,

  • I am the customer you have placed firmly the blame on apparently,why should the time period I posted here come into play? Why should I have to post here at all? it is very much a free speech forum for finding our way safely through the dangerous world of online gaming,not a PR forum for sites,sorry but you have my address, that is where you send the funds I won,I once received a cheque sent to me, within 4 days of winning the amount,for 50$, it was pretty cute,all the way from Roxy Palace, so, it can be done,I know I am pissing you off now,but, freedom of speech is awesome,peace all.

  • Hi Solar,

    You are not p*ssing me off, and I apologize if my post came across that way. It was not intended.

    We encourage players to post their experiences good and bad. I am a member of several forums such as LCB and I scour them daily looking for reviews good and bad in a bid to find our weaknesses and see if there is anything we can do to improve. This is a good part of my job.

    I have not placed the blame, I have said it is an unfortunate situation, where we did not get to your complaint before the money was spent.

    This is not PR it is simply stating facts, you were emailed when your withdrawal was denied and you were given a reason for it. The cashier member also gave you the options on withdrawals.

    All I was saying was that within 1 hour posting here the money was gone. Had I had a chance to look at it I would of done my best to find a resolution.

    Our withdrawal options have not changed for a long time now and you have been a member with us for a long time with multiple withdrawals made. You do know that we always pay.

    If you are upset with the withdrawal methods on offer then I can raise this with the correct people, we can look in to alternative options but it is not as easy as just sending a check, or wiring an amount with ultra low costs. There are many barriers placed in the way, which I cannot go in to too much detail over.

    Once again I am truly sorry that things played out how they did, We never enjoy seeing a player upset , but I do stand by the fact that the casino did what they could.

    Regards
    Stephen


  • Thanks for your great helpful responses,I have never felt so dumb,as 2 days ago losing 279$ in less than 2 hours at Lucky Red trying to win 20 bucks!this is a casino I have deposited regularly at for a few years,and when I asked on my birthday this year for any type of bonus,they "reviewed" my account and said,um no bonus for you, Slotland sent a bonus,and I have not deposited in years thanks, happy smart gambling all. exclamation


    Obviously all are your posts are aimed at bashing clubworld. Seems like a simple case of being a sore loser, not getting a bonus, and whining about withdrawal limits.  To top it all off you think Slotocash charging $60 on a $100 withdrawal is a good deal. 

    You most recent post shows that you are intentionally trying to "piss off" Stephen.  That is a definition of a Troll.  You have 12 posts here with 8 of them bashing Clubworld.

    Stephen is probably one of the best reps on here responding quickly and trying to help.  You doing nothing but trying to be difficult. Your actions are not in the spirit of what the forum is intended for,  I would hope the mods deal with your tantrum accordingly. 
  • I agree Stephen is fair and awesome not only here at LCB but inside the casino he takes care of us, I am tired of reading about it and I am sure others are too!!!!!!

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