CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

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Last post made 3 years ago by MelissaN
CWC-Martyn
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  • CWC-Martyn
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  • thats not what i mean about a store.  For example there was a box set of five cd's marked $4.  It should have been marked $25.  Because those cds had a price tag of $4, the store had to sell it to me at the ticketed price.  You c these was misinformation, i feel i should get the cash back for aladin because of what i was told by your rep. it is only 17 or 18 dollars. give me the ticket price

  • I have question regarding of the bonuses at Lucky Red and Manhatan slot.  I deposit to these two casinos once in a blue moon because of the lack of the bonuses.  I clicked on the promotion tab in Lucky Red software, a message appears as "Enjoy our permanent Deposit offer at Aladdin's Gold, 35% for slots or table games".  While I see on Lucky Red web site, they have weekly bonus as folllow,

    Deposit $150 and get $500 slots bonus

    coupon code: LUCKYRED500

    More fantastic continual offers:

    For Slots and Keno players we have a fantastic Unlimited 65% coupon: SLOTS65

    or for Blackjack, Video Poker & other games we have a great Unlimited 55% coupon: OTHERGAMES55

    Coupon Codes:

    LUCKYRED500

    SLOTS65

    OTHERGAMES55

    These codes don't work for me.  Slots35 is the only code that works.  I'm just wondering if this restriction can be lifted under my Lucky Red account, I love playing clubworld casino game there.  I mean I get full promotion at all the casinos in the group, but why not Lucky Red?

    thanks
    username is taaadaaahhh at Lucky Red


  • I have question regarding of the bonuses at Lucky Red and Manhatan slot.  I deposit to these two casinos once in a blue moon because of the lack of the bonuses.  I clicked on the promotion tab in Lucky Red software, a message appears as "Enjoy our permanent Deposit offer at Aladdin's Gold, 35% for slots or table games".  While I see on Lucky Red web site, they have weekly bonus as folllow,

    Deposit $150 and get $500 slots bonus

    coupon code: LUCKYRED500

    More fantastic continual offers:

    For Slots and Keno players we have a fantastic Unlimited 65% coupon: SLOTS65

    or for Blackjack, Video Poker & other games we have a great Unlimited 55% coupon: OTHERGAMES55

    Coupon Codes:

    LUCKYRED500

    SLOTS65

    OTHERGAMES55

    These codes don't work for me.  Slots35 is the only code that works.  I'm just wondering if this restriction can be lifted under my Lucky Red account, I love playing clubworld casino game there.  I mean I get full promotion at all the casinos in the group, but why not Lucky Red?

    thanks
    username is taaadaaahhh at Lucky Red




    TAAADAAA, the same thing has hapened to me at Highnoon Casino. I made a withdrawal of just over 2k and now the most I get is 35%. Even the codes emailed to me do not work. I guess if you are a winner they don't want return business.
  • Dear Martyn,

    this is p0kahontis at Aladdins Gold.  I TOOK YOUR ADVICE AND EMAILIED YOUR CS TEAM OR PROMTIONS TEAM AND WAS COMPLETELY IGNORED.  I haven't heard from you or them since the misrepresenation of your company by your own rep and LCB in regards to the monthly cash back bonus at aladdins.

    I requested that it be rectified by giving me the monthly cash back since i did contact your company twice in one month in regards to it.

    NOW INSULT TO INURY,  no response.

    Not only that, this website is now showing that you guys give 30% cashback the next day for all  star slots, manhatton slots, and club sa.  AND for highnoon it is advertising 25% monthly cashback.  Again there is no deposit/date criteria that you guys normally advertise in the promotion section of the casinos.

    SO, not only was my  problem not rectificed and ignored, but more incorrect cashbacks are being promoted.

    Sincerely,


    A disappointed MISLEAD depositing customer.

    p.s.

    It is one thing if LCB got it wrong, but if a rep. that represents your company gives information then that company should follow thru and comply.

  • Ok so last night was using the high noon bonus. I was ahead majorly won a big slot bonus. So was going to be able to turn the 60 into 300 or 350 whichever it was. I asked them to verify account because had made a mistake with another club world casino. Long story but short story is had a virus that took many months to clear up thought had never played Aladdins in past and had which I agree they had the old email that had the virus issue and the account name I would have used in past. Cause wanted to withdraw from aladdins had won 250 so if handnt duplicated account I could have got that money. They were right though and closed the account. Now all that being said. High noon and club world group has an IP policy of duplicate accounts. I live in an apartment complex of 700 apartments which share WIFI so all have same IP I moved here 8 months ago and have my lease which proves I live alone and no one uses my internet. High noon was also closed last night on me which was going to win the 350 I believe and that is not cool or fair. The person whom used the account was a year ago different name address etc.. yet they still said my account is closed so sorry goodbye. I just wanted to post here to let others know be careful with this group because this policy is wrong. In a world with more and more people sharing wifi which I could have verified as a different address etc.. is a shame for them to pull this stunt obviously I will not be playing or depositing to such a group in the future for fear they will never pay me that way either. Now I am afraid of my other accounts on real time gaming overall. I hope is just club group worlds group but they all could pull this stunt. I get free internet. Is too late to get another no deposit bonus and pay for my own internet or something since have already downloaded and started pretty much all of the casinos out there a few weeks ago. So just be careful if you share wifi in a group setting they will and can screw you. I mean also what if you move somewhere where someone lived a few years ago you cant win either is insane and totally wrong of these types of casinos I look forward to the day the government of the united states regulates all of these places.


  • Dear Martyn,

    this is p0kahontis at Aladdins Gold.  I TOOK YOUR ADVICE AND EMAILIED YOUR CS TEAM OR PROMTIONS TEAM AND WAS COMPLETELY IGNORED.  I haven't heard from you or them since the misrepresenation of your company by your own rep and LCB in regards to the monthly cash back bonus at aladdins.

    I requested that it be rectified by giving me the monthly cash back since i did contact your company twice in one month in regards to it.

    NOW INSULT TO INURY,  no response.

    Not only that, this website is now showing that you guys give 30% cashback the next day for all  star slots, manhatton slots, and club sa.  AND for highnoon it is advertising 25% monthly cashback.  Again there is no deposit/date criteria that you guys normally advertise in the promotion section of the casinos.

    SO, not only was my  problem not rectificed and ignored, but more incorrect cashbacks are being promoted.

    Sincerely,


    A disappointed MISLEAD depositing customer.

    p.s.

    It is one thing if LCB got it wrong, but if a rep. that represents your company gives information then that company should follow thru and comply.


    Hi p0kahontis,

    My apologies for the inconvenience and hassles. We at LCB did have the incorrect data displayed on the site. As a result all of the club world casinos will be removed from the cashback page to avoid any future confusion.

    I have spoken with the casino rep and am certain you have not been ignored and things should be sorted.

    As for the support rep that also gave you the wrong info, he/she is only human and made a mistake just as we did having the wrong data. It is difficult to keep things up to date with so many casinos and such a big site. As im sure it is difficult for the support rep to try remember every promo, cashback, ND etc. 

    Lets call it quits on this cashback topic please and move forward.
  • I also used to deposit with Club World however I deposited cash with no bonus money most of the time because I liked the range of tourneys I could play.Then one time I used the remaining 15$ and played slots with my cash deposit. I then won 400$ plus.However when tried to withdraw 350$ I complied with every request they made. For the next 10 days I Faxed info,got confirmation of received fax.Then I was told it was never received.After getting jerked for 10 days,went through phone interview for confirmation refaxed info with my other fax confirmation included.I was told my photo ID was not clear enough.Then I was told I needed to deposit another 25$ towithdraw my 350$. I did and still never got my money. It kept being put back into my play act. I finally gave up.I played the money after 10 days of trying everyday.Then I tried to use a NO DEPOSIT BONUS and was told they were only for non depositing players!!!ONLY!!! CLUB WORLD SUCKS!!! R HIRST

  • Dear Martyn,

    My problem was handled by Dawson.  I really do like your casinos.  I appreciate the help and I appreciate the fact that my problem was taken care of.  I do see you guys removed your casinos from the cash back area of the site.  Thanks for letting me complain.  Thanks for taking care of me.  I am a depositing customer, and I do enjoy you guys.  Have a great day.

    Michelle.

  • Hi Michelle, thanks for clarifying that you got cleared up.

    We took the decision to remove ourselves after speaking with the team behind LCB as the options available to describe our cashback offers  seemed unclear and could cause confusion as we saw.

    Although we will miss out on promotions for our cashbacks here, players should be aware that we do still offer them between specific dates and the you should check the promotions pages of our casinos for full details. Alternatively speak with our CS staff and we will find out the available dates for the next cashback promo.

    Thanks again and I hope that you continue to have a smooth playing experience going forward.

  • okay if anybody can help with my question would be appreciated....i had a balance in my high noon account of couple hundred dollars they sent a vip loyalty chip for 75 it added to my balance well im up to 2400 and i just realized that there might be terms on the chip so how do they determine what im able to cash out since i had a balance already

  • Dear Martyn,

    I have been trying to withdraw $150 from Lucky Red 

    I received $15 comp bonus....met the playthrough and have a balance of over $165.

    I have been declined my withdrawal twice!  I contacted live support after the first denial and they said it was because my id was blurry.

    So I sent Luck Red a fresh copy of my id, made the withdrawal request, and was shocked to see that they denied me again.

    Can you help?
    Thanks


  • Dear Martyn,

    I have been trying to withdraw $150 from Lucky Red 

    I received $15 comp bonus....met the playthrough and have a balance of over $165.

    I have been declined my withdrawal twice!  I contacted live support after the first denial and they said it was because my id was blurry.

    So I sent Luck Red a fresh copy of my id, made the withdrawal request, and was shocked to see that they denied me again.

    Can you help?
    Thanks


    hi colywog,

    i think luckyred is a reputal RTG casino, i had no problems getting my withdraw when i won on my registration free chip and my ID and stuff went ok, and took a week to get my money after i registered, so i think they are good, i also rang the phone number for support, try ringing them and see what they say on the phone, you get further when you talk in person on the phone

    gl colywog

    LuckyRJ
  • okay just thought i would share this ....  my highnoon cash out was approved for the 2300 how great are they.......HIGH NOON CASINO ROCKS  exclamation!!!!!!!

    Rated:

    5/ 5

  • nice one anneloc smiley smiley, im very happy for you

    spend it wisely smiley

    gl all

    LuckyRJ

  • Thanks Luck, they ok'd my id so now I'm sitting and waiting

  • hello, i am just wondering what the time frame is on a check from aladdins gold with fed ex?  from time cashout is approved to arrival at door...any info helpful  thanks

  • well, finally got the lucky red cashout...yipee!

    now i'm waiting for clubworld?

    i thought they were supposed to be good and fast?

    made the request on the 23rd

    maybe i'm too impatient, but username colywog if you have any info

  • im happy you got a withdraw, im sure it wont be long for the other smiley

    gl m8

  • Thanks again Lucky. Boy i hope so, the money is already spent!

  • hehe, as usual, i always spend my winnings before i get them lmao smiley gl though again hehe

  • im posting this again cause not sure where to post and share my good news .... got my fed ex today from high noon casino for 2344.00  happy happy

    Rated:

    5/ 5

  • colywog i made mine on 23 also and received it today fed ex  from  High noon casino

    Rated:

    5/ 5

  • still waiting.....great job anneloc...good luck you guys

  • well done anneloc, hopefully shouldnt be too much longer colywog smiley

  • okay i took my check to the check cashing place they wouldnt cash my check saying there was suspicious activity on the account?????  what does that mean i asked she said she didnt know but they wont cash it.....so i had to deposit it into my savings at credit union......i  had a different  payor from the last 2  i called the number the guy just kept saying deposit it and wait 3-5 days..... he said money was there just deposit it..... so i have yet to talk to high noon to let them know what happened now waiting for check to clear......keeping fingers crossed....

  • i hope it is ok for u anneloc gl

  • my bank also will not cash a check  , no adress on check......

  • I hope everyone can get this worked out..I mean what good is it if can't cash the damn thing!!

  • got it

  • okay i deposited into my credit union it says funds are available on my way to go withdraw them will let ya know

  • Very cool...I'm so glad you both received your money!!

  • okay no problems here withdrew the cash put 100 on my prepaid now trying to decide coupon to take to play again

  • i am happy u got it colywog gl

  • are there any new bonuses codes for these casinos. would like to play in slot tournaments

  • anyone else having problems with club world casino ACH's????  I have two out there one is from two weeks ago.....this is old...it happpen to me in June also.....I just don't get it....they get there money in a timely fashion, why can't I????  why don't they do wire transfers for US huh I am sure it would make alot of clients happier!!!

  • ok

  • Why are all the clubworld casinos down?  Is it just me?

  • i got a email that said 10free (didnt say for new players)couldnt redeem it even though i called i wish the fake emails would stop >:(

  • i.  have.  a.  question with. regards. to. the.  new. withdrawal. option. for.  club. world. casinos huh  can. somebody.  please.  explain. how. "  pay.  my. card."  works. please.. since. i.  use.  prepaid. cards. to.  be specific. netspend. visa. can.  i.  use that.  option. so.  i. can. withdraw. money. directly. into.  my. prepaid. cards. i. have. a. pending. withdrawal. and. i. chose.  instead. to. do. it.  by.ACH  to. my. netspend. account.
    can.  somebody. from. club. world. please. help. me. out.!

    thanx.

  • you will love this option, you will have your money on a credit card that u have used to deposit with....... u will be asked for the last six digits of the card......it will be called a refund on your card....u will recieve your money in 48 hrs. after approved for withdrawl.

  • oh. well. i. should. have. chosen. that.  option..  all. i. need. to. do. now. is.  make. sure. i get. lucky. again.. !  thanks.  for.  the.  info. ! 

    happy. holidays. !  !

  • Hello Martyn, my name is Tracey and i have a few questions please, first all of a sudden i cant get clubworld to open and this has happened ever since i hit a random jackpot on loose caboose for 6,000 n change while in a tournament, i love this casino n only put my money in this casino, but i have never had a problem with this casino up until now, n i know it is not my pc for any reason. i have tried several things like uninstall / reinstall and it still hasnt fixed the issue, im no dummy n it seems as if the casino blocked my ip address ever since the random jackpot hit, can you please tell me if the site is running properly and why i cannot open the site and play anymore? Thank you very much for your time ; )  tracey scherer.

  • all fixed  tongue thank u  kiss

  • hey e1,

    my username is p0kahontis at club world, lucky red, and aladdins.  those bonuses you guys gave us during xmas and new years was great.  But it sucks for people like me who have a bday jan 5.  i was given 50 dollars at lucky red and nothing no where else because of those bonuses.  IT'S NOT FAIR. THOSE BONUSES ARE FOR E1.  To add insult to injury, i get 50 at lucky red and in the last six months i maybe deposited 500. For the year of course my deposits are more.  After deposits freebies should not be counted against us when it comes to our bday bonuses.  In the last six months, I  have deposited over 1200 dollars at club world and for the year it is way more.  And i can't get a freewbie for my bday.  At Aladdins i deposited a minimum of 600 for the last six months and way more for the year and nothing from them.  Because of the three holiday bonuses we were given, i got no bday bonus. 

    My cousin rarely deposits and there bday was right before xmas.  They got 100 from club world, and 50 from both aladdins and lucky red.  What kind of s--t is that.

    sincerely,

    unhappy forty year old

  • Martyn, I have been extremely patient with Lucky Red since requesting a withdrawal via check on December 26th, due to the holidays.  But after my phone conversation with them this morning, when I called to request a tracking number for the courier...my patience is gone!  They cannot seem to locate any details of my withdrawal nor a tracking number.  Because of the time difference, I ALWAYS miss the cashier dept (they've always "just left") so they cannot contact them at that time to obtain any information.  I feel that NINE business days is more than acceptable in processing and getting out a withdrawal after holidays and such but cannot get anyone at Lucky Red to assist me in tracking down where my $2500 went to.  This is unacceptable...and I will not be depositing with Club World group until this gets resolved.  Do you have any way of contacting finance to assist me with this problem?  Lucky Red has sent me NO emails to even inform me that the withdrawal has been approved/processed yet the funds dissappeared from my account last week!  Please help!  Thank you. (My username is munrabc)

  • Hi, sorry to har you're not happy with the service you have received thus far. I have this information for you now and have PM'd it to you.

    Regards,

    Martyn

  • Martyn....you ROCK!!!  Thank you for providing me the information I have been asking Lucky Red for since last week..."you the man" smiley


    Hi, sorry to har you're not happy with the service you have received thus far. I have this information for you now and have PM'd it to you.

    Regards,

    Martyn
  • than


    Martyn....you ROCK!!!  Thank you for providing me the information I have been asking Lucky Red for since last week..."you the man" smiley


    thank you, means a lot.
  • Can you credit my monthly loyalty bonus for Lucky Red.  I have deposited well over the minimum to qualify for this bonus.

    Lucky Red Casino

    username:  drunab

  • Unfortunately not as these are all done in the new month as I have also explained in reply to your PM.


    Can you credit my monthly loyalty bonus for Lucky Red.  I have deposited well over the minimum to qualify for this bonus.

    Lucky Red Casino

    username:  drunab

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