destro33
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Martyn, I am looking for some assistance with my withdraw request at High Noon. I was assured on two occasions that my request would be processed. The original request was on July 24th. That was declined due to some faxback issues I originally submitted to All Star but that has been taken care of. The second time I was told it was a minor oversight on the cashier and they apologized and said it would be processed the next day. Since then, I have cancelled my withdraw request to add or subtract from my original request but on every occasion before I performed a change, I contacted support to make sure it would not change anything. I hadn't touched my account since Friday and I wanted to add some additional winnings to my account so before I did it, I asked support and again they assured me it's safe for me to cancel and resubmit . I was assured by support that doing so will not affect the process at all. Support promised me on Saturday the withdraw would be processed Monday morning and added all players are allowed to make changes to withdraw requests without affecting the original request date. They told me I could cancel and request as many times as I want and it should not affect the processing time as long as it wasn't being done the same time the cashier is starting her process. I'm starting to think changing the request does affect the process time. I would like to add that support has been very nice to me over the last few days concerning my requests but today is the first time I was unable to get in touch with a support person. Can you help to push this along? Since it didn't go through today, I made another change. I don't think I'll be making anymore deposits to the CWC casinos untill my withdraw is processed. I do almost all of my playing with your casinos so I would be devastated if I am proven wrong about the good reputation CWC has. I would also like to add that I think it's best for me not to touch a request at all once I make it. Regardless, can you clarify how it affects the request? The HN website does state it will not affect the process time. Thanks I forgot, my username is destruct33
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« Last Edit: August 01, 2011, 02:22:22 PM by destro33 »
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LuckyRJ
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u need to stick with it m8 and stop canceling withdraws, i know it is hard to stop yourself from reversing a withdraw but, be strong, why did u make the withdraw request in the first place if you knew you would cancel them hehe,
be strong, i am sure you will get the new withdraw gl keep us posted
LuckyRJ
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One day when we least expect it, it *may* just happen..... Positive thinking helps 
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destro33
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I know LuckyRJ, I making changes to add winnings. Eh....lesson learned for me, I need to leave it alone. I don't blame HN completely, I'm just annoyed that support tells me it's ok but it seems like it does affect the process time. I'll take alot of the blame since I should know better then to cancel and resubmit requests but I also expect what I'm told by support to be correct. Today was the first time I couldn't get in touch with support. I've been able to every time in the past regardless of the time of day. Hopefully, this is just stupidity on my part.
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gabby
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I've started depositing at Club World. 3 deposits today with zippo playthrough. I wanted to stay and be loyal but they have no loyalty program and offer no free chips so I'm back on my search of a new casino to be loyal.
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CWC-Martyn
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Hi Destro33, thanks for getting in touch.
It seems, without knowing the specifics here that the number of reversals that were made affected the day in which the withdrawal was processed, the processing time will be the same still, just the start day would change.
I saw 9 cancelled withdrawals over 3 or 4 days, this will delay when a payment is processed, but not the time it takes for the withdrawal will be processed.
I see it's pending now so you should be seeing it pretty soon, just be patient.
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destro33
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Thanks and i'll be patient and see what happens.
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dixiesace
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Hello Martyn, I've always been able to come to LCB-Direct Casino Support Section and get any troubles/complaints/questions answered here better than anywhere else, so..... I ask you first, if you would please read this link about a withdrawel, issues I'm having w/Mypaylinq (from a withdrawel from Manhattan Slots) http://www.latestcasinobonuses.com/onlinecasinobonusforum/casino-banking/my-paylinq/?topicseenWhat I am wanting to know is there anyway to have this money put back into my Manhattan Slots account (if you know?) and then could I make a deposit of my own money to equal the $350 min deposit to have this put into my checking account from Manhattan? Any advise you can offer would be much appreciated...I know it's not Manhattan's doing=)
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CWC-Martyn
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Hi dixiesace, I am sorry that you are having a bad time of it we know MyPayLinQ can take an age to withdraw through, however they are great means for depositing for US players.
Usually our support staff will recommend another method to get your funds out as we are aware that the delay can be big from withdrawing to receiving your cash.
The only thing that I can suggest you do is to contact MPL and request to send the funds back. I am unsure if this is possible but it would be worth a try. As it's out of our hands now, we have no influence over this unfortunately.
If you are successful, contact our CS team and we can sort out a way for you to receive your funds quicker.
Regards,
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dixiesace
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Hi Martyn, thank you for your quick response and yes I have contacted MypaylinQ and they were professional, and told me I deposit funds back into Manhattan, so I have done that, it was $330, the max I can deposit is $250 (using my paylinq) and can only deposit 1 time a day (using mypaylinq), so I will have to wait til morning to do another deposit to get all my funds out, then I have made a $25 deposit of my own money to Manhattan, SO...once I get all my money out of mypaylinQ back to Manhattan, I will then request an ACH because I will have the required $350 request to to do that...whew...what a lot of hoops to jump.....I am very greatful, it was on a freechip, BUT, regardless freechip or my own money...just beware folks, to please read full terms before you sign up or use services such as these, miaybe save one of ya'll from a headache.....
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doeboy1023
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Hi Martyn, I'm a U.S. player and I'm having a hard time figuring out how to withdraw the money I've won from the free bonus money I was given as a new player. Any advice would be appreciated. I've pasted a copy of the email I sent to the cashier for a better explanation. Hello, I'm trying to cash out my bonuses with both Clubworldcasinos.com and Highnooncasino.com. The problem is that you have to have a minimum of $350 to use ACH or courier check. I have $250 bonus money in clubworld and $300 in Highnooncasino. MyPaylinq and the other wallet service that are available to US players seems to be a huge pain to get your money from (I won't go into great detail) and I've seen nothing but bad review's about them. I just don't feel comfortable using those services and I don't see why I should have to pay a service to get my money from your casino's....I didn't charge you to accept my credit card when I deposited money did I? I've withdrawn money from other gambling sites VIA ACH with no problem for under $350 and I don't understand why I cannot do it here? I'm willing to pay whatever fee it costs you to do so. Or can you combine the money from both casino's to equal $550 and ACH or send a check that way? I gotta tell you, the verification process itself was a huge pain to begin with and this is just adding to my frustration. The only reason I even tried out your casino's was because I seen a few good reviews about your customer service (which they are there and very friendly) but to me, designing a cashout system to make it almost impossible to claim your winnings from a bonus given to you, just seems a bit less than upfront to me. I've been holding off on writing my review of your casino's to see if everything turns out for the best...but I gotta tell you, my patience is wearing thin. Further more, even if I wanted to deposit more cash into your casino, I can't because I'm worried it will get mixed up with the bonus money I've won. I'm sure there is a way you can make an exception this one time to please a new (and possibly loyal) customer. PLEASE HELP! Thank you for your time.
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doeboy1023
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Hi Martyn,
I'm a U.S. player and I'm having a hard time figuring out how to withdraw the money I've won from the free bonus money I was given as a new player. Any advice would be appreciated. I've pasted a copy of the email I sent to the cashier for a better explanation.
Hello,
I'm trying to cash out my bonuses with both Clubworldcasinos.com and Highnooncasino.com. The problem is that you have to have a minimum of $350 to use ACH or courier check. I have $250 bonus money in clubworld and $300 in Highnooncasino. MyPaylinq and the other wallet service that are available to US players seems to be a huge pain to get your money from (I won't go into great detail) and I've seen nothing but bad review's about them. I just don't feel comfortable using those services and I don't see why I should have to pay a service to get my money from your casino's....I didn't charge you to accept my credit card when I deposited money did I? I've withdrawn money from other gambling sites VIA ACH with no problem for under $350 and I don't understand why I cannot do it here? I'm willing to pay whatever fee it costs you to do so. Or can you combine the money from both casino's to equal $550 and ACH or send a check that way? I gotta tell you, the verification process itself was a huge pain to begin with and this is just adding to my frustration. The only reason I even tried out your casino's was because I seen a few good reviews about your customer service (which they are there and very friendly) but to me, designing a cashout system to make it almost impossible to claim your winnings from a bonus given to you, just seems a bit less than upfront to me. I've been holding off on writing my review of your casino's to see if everything turns out for the best...but I gotta tell you, my patience is wearing thin. Further more, even if I wanted to deposit more cash into your casino, I can't because I'm worried it will get mixed up with the bonus money I've won. I'm sure there is a way you can make an exception this one time to please a new (and possibly loyal) customer. PLEASE HELP!
Thank you for your time.
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dixiesace
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Hello All, I may of posted this in wrong forum, but because it was "tied" to my post to Martyn...I wanted to update and show my final outcome with my withdrawel from Manhattan: AND, THANK YOU MANHATTAN FOR MAKING THIS ALL TURN OUT RIGHT, IT WAS SURE A PROCESS THOUGH. cashier@manhattanslots.com to lillysmimi show details 7:40 AM (1 hour ago) If you deposit the $350 and request the withdrawal via ACH we will take care of the rest, the ACH fee's are $35 but you will not need to deposit any more funds. Regards Stephen Cashier Date: 8/12/2011 8:16:40 PM Hello - I logged into Manhattan Slots this evening to check my pending withdrawel to see that it has once again been denied. I had not received any notificiation/emails from Manhattan as to why it was declined, so I called Support, I was told it was declined because I had requested withdrawel to MyPaylinQ (only reason signed up to use them was because my winnings didn't meet the $350 requirements for ach) He said Manhattan payed for those service charges, and then I reversed it and requested thru an ACH and that it wasn't "fair" for Manhattan to pay for those ach fees as well. I told support staff I have NO problem paying the ach fees. MypaylinQ was only going to let me withdrawel 60 of my winnings and I don't agree with that, I feel for as long as this process has taken, for ALL the documentation and steps I have taken to get this approved, I should be able to get My winnings at one time. I put the money back to Manhattan and then deposit $25 of my own money to make the min $350 then request the ach withdrawel, that is what i did.....Please let me know how much the ach fees will be, and I will pay them...and YEP...once again I will have to make a deposit just to cover those fees, because if its taken out of my winnings, then ONCE again, I will fall below the min. ach withdrawel requirements.
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CWC-Martyn
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Hi there, can I get your username please for both casinos? On the comment about charging us for accepting your credit card, this is unrelated, afterall we pay fee's for you using that credit card, we just dont cover the fee's involved in the cashout process. Wherever you use your credit card, that vendor is paying a fee on the transaction. Once I get your usernames i will follow this up and see what can be done. Regards, Martyn Hi Martyn,
I'm a U.S. player and I'm having a hard time figuring out how to withdraw the money I've won from the free bonus money I was given as a new player. Any advice would be appreciated. I've pasted a copy of the email I sent to the cashier for a better explanation.
Hello,
I'm trying to cash out my bonuses with both Clubworldcasinos.com and Highnooncasino.com. The problem is that you have to have a minimum of $350 to use ACH or courier check. I have $250 bonus money in clubworld and $300 in Highnooncasino. MyPaylinq and the other wallet service that are available to US players seems to be a huge pain to get your money from (I won't go into great detail) and I've seen nothing but bad review's about them. I just don't feel comfortable using those services and I don't see why I should have to pay a service to get my money from your casino's....I didn't charge you to accept my credit card when I deposited money did I? I've withdrawn money from other gambling sites VIA ACH with no problem for under $350 and I don't understand why I cannot do it here? I'm willing to pay whatever fee it costs you to do so. Or can you combine the money from both casino's to equal $550 and ACH or send a check that way? I gotta tell you, the verification process itself was a huge pain to begin with and this is just adding to my frustration. The only reason I even tried out your casino's was because I seen a few good reviews about your customer service (which they are there and very friendly) but to me, designing a cashout system to make it almost impossible to claim your winnings from a bonus given to you, just seems a bit less than upfront to me. I've been holding off on writing my review of your casino's to see if everything turns out for the best...but I gotta tell you, my patience is wearing thin. Further more, even if I wanted to deposit more cash into your casino, I can't because I'm worried it will get mixed up with the bonus money I've won. I'm sure there is a way you can make an exception this one time to please a new (and possibly loyal) customer. PLEASE HELP!
Thank you for your time.
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doeboy1023
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Thank you Martyn. My user name is Doeboy1023. I'm not trying to be nasty in anyway, just seems that they make it VERY easy to deposit money, but when it comes time to get it out, I get stopped at every turn. Thanks for your assistance, I'm certain that you'll do everything you can as I've seen you help others on here.
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doeboy1023
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One more question Martyn. If I just withdraw the amounts of 300 and 250 to mypaylinq, can I just deposit them right back into clubworld and request an ACH or am I going to run into more problems?
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