Online Casino

Hi Hannah, Do you take US players? And do you have any free samples?

Hi Hannah,

I have a question.

When are you going to sort out your bonus rewards for playing.  Example - it says that you can earn money for playing certain games.  Well I've played and played and it always says 0% and yet the game I play is on the list.

I was credited 25 euros for September (because I asked for it to be checked) and then it was taken back straight away.

I still didn't understand the reasoning for that.  My biggest concern is that players are not getting the rewards they deserve because your system doesn't work properly.

Is it likely to ever be fixed?

blue

Hi Hannah,

I've sent the details via pm.

blue

Hi blue,

With regards to the promotions system, we very rarely have issues and when we do we do our upmost to sort these out quickly and efficiently, meaning that even on the odd occasion that there has been an error the player has still been credited bonuses that they have completed wagering for, these have been manual credits.

Our monthly bonus system is actual changing slightly from November as will be having a first come first served '€10,000 Bonus Sale'  (this will be on the website on Friday)- To claim a bonus players will deposit and enter a bonus code as usual, bonus money will be credited immediately and then players will wager towards a target. We don't expect any issues to come out of this promotion.

I hope this reassures you a bit and that you will join us at CasinoJoy again 

If I can be on any further help please let me know.

Best Regards,

Hannah