With regards to the promotions system, we very rarely have issues and when we do we do our upmost to sort these out quickly and efficiently, meaning that even on the odd occasion that there has been an error the player has still been credited bonuses that they have completed wagering for, these have been manual credits.
Our monthly bonus
system is actual changing slightly from November as will be having a first come first served '€10,000 Bonus Sale' (this will be on the website on Friday)- To claim a bonus players will deposit and enter a bonus code as usual, bonus money will be credited immediately and then players will wager towards a target. We don't expect any issues to come out of this promotion.
I hope this reassures you a bit and that you will join us at CasinoJoy again
If I can be on any further help please let me know.