Casino Club

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Last post made 6 years ago by MelissaN
CasinoClub
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  • Hi all,

    Casino Club Review

    My name is Sabina, the representative of CasinoClub!
    Feel free to send me any suggestions, issues and questions.

    Speak soon.

    Sabina
    CasinoClub.com

  • Hallo,

    Ich habe 90 Euro das Deposit gemacht. Hat ungefähr 600 Euro gewonnen und bei mir blieb es ungefähr 10 Frei spins pro 2 Euro. Warum hat Ihr Casino mich blockiren?

  • Kundennummer lautet: 57771590

  • Hi Russ792,I've translated your post and realized that your account has been blocked. Could you please write in English? We're going to forward your username to the casino to look into it. 

  • Hello,

    I made a deposit of 90 euros. I won approximately 600 euros and I had about 10 free spins by 2 euro per turn. Why your casino has blocked me?

    Accaunt number: 57771590

  • Deposit without bonus PayPal: 60 Euro, Sparkasse Gelsenkirchen: 30 Euro.

  • Hello,

    They said that I was lying.

    They blocked me IP adress, winnings removed. I can not get into Casoni from my IP address. The first time I met such a petty casino.

    I was in his account at the casino. Why is there no advantage of 30 Free Spins on the Princess of the Amazon? If you have blocked the casino it was about 250 euros and remains about 10 Free Spins.

    I have a photo.

  • They said to me: They have technical problems.

    I have a cashier at 360 Euros plus 250 Euros from about 20 free spins plus had about 10 free spins. I just can not say.

    This casino is not fair.

  • Casino did not give me a withdrawal of Euro 360.60

  • withdrawal PayPal

  • Hi Russ792,

    Sorry, to hear that. We've already asked them to post their explanation here on the thread. 

  • Hi Russ792, 

    My name is Sivan, the representative of CasinoClub!

     

    I have already checked with our costumer support, and I see that they're taking care of the issue. 

    They forwarded the problem with the blocked IP to the techs department, and trying to resolve the issue as fast as possible. 

    Once they have an answer from the technical department, they will contact you, and you can log in to your casinoClub account again.

    Please let me know if you have questions. 

    Best Regards,

    Sivan

     

  • Casino responded by locking me only my IP address to another IP address, I can log into your account:

    Dear Mr. Ahmadulins,


    Thank you for contacting us.
    Your account has been blocked by our security system due to incorrect login attempts. This is for your own safety.

    We already informed the technology yesterday and requested to release your account again. Once we have feedback, we will let you know.

    Your money on the player account is unaffected in your player account. So you do not need to worry.

    If you have any questions, please do not hesitate to contact our Customer Service.

     

    Best regards
    Ronja Sander

    CasinoClub customer service

    You can reach us free of charge:
    In Germany: 0800 664 48 75
    In Austria, please call 0800 80 20 41
    In Switzerland, please call 0800 56 38 27
    Intern. Phone number (subject to a fee): +356 27 780 102

    Live chat or e-mail: kundendienst@casinoclub.com

  • It took 2 days, my IP address is still blocked. This is a fraud.

    See photos.

  • See photos.

  • Hi Russ792,

    The casino rep has been notified and he'll respond here shortly. 

  • Hi Russ792, 

    our customer support need to wait for the answer of the technical department. 

    As they wrote you, your account balance is still the same. 

    Once they received the answer they will contact you. 

    Thank you for your patience. 

    Best Regards, 

    Sivan

     

  • Until now it blocked casino.
    Dear Mr. Ahmadulins,


    Thank you for your inquiry to our customer service.


    Your request has already been forwarded to the responsible department.

    As soon as we receive an answer, we will inform you as soon as possible.


    Thank you for your patience!

    Best regards

    Anna Segal

    CasinoClub customer service

    You can reach us free of charge:
    In Germany: 0800 664 48 75
    In Austria, please call 0800 80 20 41
    In Switzerland, please call 0800 56 38 27
    Intern. Phone number (subject to a fee): +356 27 780 102

    Live chat or e-mail: kundendienst@casinoclub.com

  • Hello,

    I was my casino account. Casino went by deception and removed my winnings from the 30 Prize free spins on the slot Princess of the Amazon.

    It is about 250 won the Euro and about 10 Prize free spins. Help me to understand or write where I can file a complaint on this casino. This arrogant fraud.

    Casino has blocked me on the bonus game when the game was not finished and the money from the prize-winning games have not been transferred to the cashier.

    Help me to solve this problem. It is possible as that to monitor actions of casino. Casino is still blocking me. To get to the casino, I had come from another IP address.

    In Germany, if the control of the supervision of gambling?

  • http://www.kasinoforum.com/probleme-mit-online-casinos/4959-casino-club-fds-online-casino-mit-grossem-beschiss-potential.html

     

    Casino Club fds Online Casino with big banging potential
    Hello

    Now I have registered with CasinoClub and started gambling. How bad and the casino crap is unbelievable. I do not rely on bad luck or anything else. No my frende I play with system and calculate me all the probabilities. So it is funny that as soon as you alone against the Dealer plays with the Blackjack and plays for half an hour, comic coincidences happen. In the beginning, the dealer is less likely to have a check on Blackjack. Over time, this happens every second time. It cums at all corners and ends. If you have a 12 or 13 so it comes from 10 cases 9 times before me overbought. SO a nonsense and by the way I really did. I write here all my negative experiences and that are for the 5 days I am playing zimlich many.

    First example:
    The chance when you put on a triple (with me the numbers 13-24) and loses is 67%. The man lost 10 rounds in succession is at 1.5%. So I lost 10 times and what happens at the 11th time when I can not pay more, which probably comes exactly this triple.

    2. Example:
    I and the other fellow players have put on all the numbers up to the 14 which was omitted. Clearly it is possible that the number can fall, but why the ball rotates about 15 seconds for nearly a minute.

    I understand klip and clearly the system of chance. Sure it can come that the same number comes six times in a row but as a mathematician one knows how unlikely that is. So I must say it in this too much funny coincidences if there are any.

    I have a system that really makes me win in the long run. So I turn this on and get on very well. Have it business within an hour 500 euros pay off. multiple times. Unfortunately, it is funny that as soon as I play alone against the casino so suddenly with a probability of numbers the Hintereinanderkommen with possible 0.2% often come so that I now several times after the rausgehen of a player lost everything. Hmm funny

    HANDS AWAY FROM THIS CASINO DOES NOT PLAY FAIR OR HOW IT IS IN A CASINO IS ACCURATE AFTER IT IS ALL PREPARED.

    Rated:

    0.1/ 5

  • http://www.casinozocker.com/erfahrungen/casinoclub/

     

    Klaus Ruttnig
    10.01.2017 at 19:01
    Casino Club does not pay credit!
    Questionable casino club behavior
    I've been a casino client for a long time. My place of residence is in Austria. A few weeks ago I once again applied for a withdrawal. I had to send an identification document and a current invoice and, last but not least, a confirmation of the registration to CC as my address has changed since the registration. After submitting all the documents, I received the message that my application for payment was rejected because it was sent via a Hungarian IP address. To this I must mention that my residence in Austria is near the Hungarian border and I also more often in Hungary. Do I have to ask permission to send an email from another EU member state? I find this behavior very questionable, my domicile and my bank account are proven with the necessary documents in Austria, nevertheless one refuses the payment of my credit. Casino Club has lost my confidence, because I can not accept that you have accepted all my deposits with my money without bumping into where I am staying, with a payout of just 200 € suddenly denied the payout, with the threadbare Reason that my email came from a Hungarian IP.

    Rated:

    0.1/ 5

  • http://www.casinozocker.com/erfahrungen/casinoclub/

     

    Hi Guys,

    Jaaaa the CasinoClub is already a strange story.

    As many users have already described, it is completely new for new players. They are lured with bonuses and winnings.

    I have been exposed for quite a while. I was just too stupid to be just the paying 'VIP' member.
    A few weeks ago, however, I logged in again and paid 20.00 €.
    I did not use a bonus!

    I used to play roulette, but that day I went to SLOT 'Burning Ocean'. An absolutely outdated slot with 4 reels. I think even there is only the CC.
    Somehow, the system probably registered me as a novice. People what then went away ...
    20,00 € insert and with 5ct. . I then increased in the game at 1400.00 € higher, until I climbed to 6200.00 €.
    It came within 3 hours to play very very often the FullHouse pictures and the Magic cards.
    For me it was like the El Dorado.

    Wanted to withdraw the money, but got the answer ... I have played with impermissible means.
    I do not know how to do that.
    For me, however, it is clear that someone in the service on the evening has disappeared and thus did not prevent this 'error' of the software or manipulative.

    But this is typical of this pig association. If They should pay out, they turn like a worm.
    Afterwards I did not pay a cent and tried to find this series again in the practice game. CAN FORGET. NIX, NADA.

    If someone from the service read these reports, then you should be told, 'You should not tell anyone that you work for CasinoClub.' That would be very dangerous for you if you tell me that.

  • Hate casinos like this. They don't want to run into me on the streets either. They all die... One way or another.  Just don't ask me how.  I know nothing.

     

    :-p

  • Sounds like yet another rogue casino taking advantage of people and NOT PAYING OUT!!!  IT SHOULD NEVER BE THE PLAYERS RESPONSIBILITY TO LOOK FOR MISTAKES THAT THE CASINO MAKES!!!

     

    NEVER EVER EVER!!!

     

    WE MUST STOP CASINOS LIKE THIS...

     

    AT ALL COSTS

  • Hi Russ792,

    Sorry to hear that your account hasn't been unlocked yet. We've notified the casino again and they're going to post their reply and explanation here. 

  • Hi Russ792, I'm right now checking with the customer support about the issue. I'm sure we will find a solution. I will update you as soon as possible. We're sorry for the inconvenience, and thank you again for your patience. Best Regards, Sivan

  • Hello,

    Today they withdrawal the money 360.60 Euro, but it is not all the money. I remained on the game is 250 Euro and 10 Bonus free spins. With this money and the game they are trying to throw me or have thrown.

    Read all my posts, and try to understand the meaning of casino fraud.

  • Hi Russ, I asked the customer support to send me an explanation of what happened exactly. I will update you soon, and will see, what we can do. Best Regards, Sivan

  • Since Casino Club got a new VIP Manager, they 're not more generious like before. For example: when you're a good payer and player you got already a birthday gift about 50 cash in your currency. Now you get 99 free spins, but not with fully lines of the game. Only 3 lines from perhaps 15 lines are given. And if you meet the daily free spins with full lines you get only 99 free spins with again only 3 lines available. I found the same problems with Black Jack or Roulette as Russ792 described.

  • For Casinoclub

    Give me 250 euros, that you stole from me, blocking the casino and zeroing my winnings.

  • I should not touch the failures in the casino or casino cheating. I am interested in another 250 Euro. Give me my money, and adjust the casino software, if a program fault.

  • Dear Russ792,

    Please just calm down and be a little bit more patient. As the casino rep has already said, he will update you once he gets the full report from the relevant department. There is no point repeating the same story over and over again. They are looking into your case. You just have to be patient. 

    Thank you.

  • Hello,

    Where an explanation from the casino? Or was it all a lie? How much time has passed since that both deceived me?

  • On 18/01/2017 I'm waiting for everything.

  • We've notified them and waiting for their reply. Thank you for your patience.

  • Hi Russ,

     

    we sent a reminder to our techs end of last week and also today.

    I'm sure I will get a answer soon.

    Thank you for your patience,

    Sivan

  • Dear Mr. Ahmadulins,

    Your account has been temporarily suspended for routine security purposes.

    From o.g. We would now like to ask you to send us the front and back of a current passport of your choice (passport, passport), in high quality (300 dpi and in color) by e-mail. Please note that the identity card must not be cut off and all 4 edges and corners of the identity card must be recognizable.


    Please send us a current invoice showing your name and address, which is not older than 3 months.
    Please note that any information on your account that is irrelevant to the CasinoClub may become unrecognizable in your copies, and that all submitted data will be treated confidentially, to the strictest of your respected privacy.

    We apologize for any inconvenience and hope to resolve the matter as soon as possible.

    Best regards

    David Martinee

    CasinoClub customer service

    You can reach us free of charge:
    In Germany: 0800 664 48 75
    In Austria, please call 0800 80 20 41
    In Switzerland, please call 0800 56 38 27
    Intern. Phone number (subject to a fee): +356 27 780 102

    Live chat or e-mail: kundendienst@casinoclub.com
    For questions or suggestions, do not hesitate to contact our customer service. Please include the sender customer service@casinoclub.com in the address book of your e-mail program to ensure the receipt of future news. In order to reach our customer service free of charge, please call 0800 6644875 in Germany, 0800 802041 in Austria and 0800 563827 in Switzerland. Or send an e-mail to the following address: kundendienst@casinoclub.com. If you do not wish to receive any further news from us, you can unsubscribe here. Martingale Malta 2 Limited, 85, St. John Street, Valletta, VLT 1165, Malta. License no. MGA / CL1 / 350/2007 and MGA / CL1 / 1184/2016.
    To CasinoClub.com

  • These thieves and scammers have started to ask me for documents.

  • It is necessary to cover their casino, so that other people are not deceived.

  • Dear Mr. Ahmadins,

    Thank you for your e-mail and the sent documents.


    Unfortunately, the security check has not yet been carried out since the requested documents have not been received by us completely.


    Please send us a scan of the back of your passport in 300 dpi and in color via e-mail.

    Please note that the identity card must not be cut off and all 4 edges and corners of the identity card must be recognizable.

    As soon as the documents are complete, the verification can be carried out.


    Thank you for your help!


    Best regards

    Vanessa Kohl

    CasinoClub customer service

    In Germany: 0800 664 48 75
    In Austria, please call 0800 80 20 41
    In Switzerland, please call 0800 56 38 27
    Intern. Phone number (subject to a fee): +356 27 780 102

    Live chat or e-mail: kundendienst@casinoclub.com

    For questions or suggestions, do not hesitate to contact our customer service.

    Please include the sender customer service@casinoclub.com in the address book of your e-mail program to ensure the receipt of future news. In order to reach our customer service free of charge, please call 0800 6644875 in Germany, 0800 802041 in Austria and 0800 563827 in Switzerland. Or send an e-mail to the following address: kundendienst@casinoclub.com. If you do not wish to receive any further news from us, you can unsubscribe here. Martingale Malta 2 Limited, 85, St. John Street, Valletta, VLT 1165, Malta. License no. MGA / CL1 / 350/2007 and MGA / CL1 / 1184/2016.
    To CasinoClub.com

  • What is to be expected. I am 2 quality photos sent.

  • Russ792 wrote:

    What is to be expected. I am 2 quality photos sent.

    Have you sent the copy of the passport they asked for? 

  • I photos sent: ID documents, bank statement, driving license.

  • Why they have asked documents? Want to return the money stolen at me.

  • Dear Mr. Ahmadulins,

    Thank you for submitting the new copies of the ID card ..

    We have forwarded your documents to the responsible department. Processing can take up to 72 hours (3 working days). We will get back to you as soon as possible.


    If you have any questions, please feel free to contact our customer service.

    Best regards

     

    Nora Schmid

    CasinoClub customer service

    In Germany: 0800 664 48 75
    In Austria, please call 0800 80 20 41
    In Switzerland, please call 0800 56 38 27
    Intern. Phone number (subject to a fee): +356 27 780 102

    Live chat or e-mail: kundendienst@casinoclub.com

  • Thank you for letting us know. Let's wait for three more days. Please let us know once you hear back from them.

  • Dear Mr. Ahmadulins,


    Our security department noticed that you have logged on from a different IP address.

    Please state your opinion.


    Best regards

    David Martinee

    CasinoClub customer service

    You can reach us free of charge:
    In Germany: 0800 664 48 75
    In Austria, please call 0800 80 20 41
    In Switzerland, please call 0800 56 38 27
    Intern. Phone number (subject to a fee): +356 27 780 102

    Live chat or e-mail: kundendienst@casinoclub.com

  • My answer:

     

    Hello,

    Everything is correct. They blocked me. They stole money from bonuses. I stayed at the casino cashier 360, 60 euros. I had the money to withdraw Paypal and I had logged the casino from a different IP address so that you could not get the money stolen.
    See photo.

  • I didn't quite understand what happened. Have your documents been approved so far? Why would you try to log on from a different IP address? 

  • Hello,

    18/02/2017 They blocked me and deprive winnings from the bonus game.
    The casino cashier my money stayed 360.60 euros. Casino wrote me that will solve all the problems for a couple of days. The problem was not solved.
    22/02/2017 I walk into a casino with a different IP address, to withdraw 360.60 euros per Paypal. I have a photo made casino transactions. If there were any problems, they would not have paid me the money. It is now they began to search for the reason to blacken me. Do you understand me.

    How can I send you a photo? Photo larger than 2 MB.

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