CLOSED: Betspin Casino Support and Complaints Thread

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Last post made 4 years ago by JackieNL
Betspin_Phil
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  • Betspin_Phil
  • Casino Rep 5
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  • Hey Guys,

    I'm Phil the casino rep for Betspin.

    If you have any questions or need any assistance at all please do not hesitate to ask or contact me and I will always do my best to hep you out.  wink

    Thanks,
    Phil.
     

     

    Edited by Moderator KingNemo: 20th January 2019 - Betspin is CLOSED

    Rated:

    5/ 5

  • Welcome Phil! smiley

  • Thanks Rick, appreciated.

    smiley

  • Hi Phil,

    We're happy to have you here, welcome aboard  smiley

  • Thanks Emma, its great to be here and thanks so much for the warm welcome.

    smiley

  • Welcome to our fantastic forum! Thanks for being here to assist our members with any queries. Hopefully their are no complaint;)

  • Hi Phil,

    Welcome to the forum  smiley

  • Thanks guys

    smiley

  • Any chance that Germany will be added to the 'accepted' country list ?

  • Welcome Phil  smiley


  • Any chance that Germany will be added to the 'accepted' country list ?


    Hey,

    Nice to e-meet you. I am afraid that we do not have any plans to open up to Germany at this moment in time. The legal situation is a bit unclear to us and until things become more clear this is a market that we will not enter. If the situation changes for us I will of course let you know.

    Thanks,
    Phil.
  • edit: Just tried a new deposit since the last attempt several weeks ago and now it has worked, 

     

    Hi Phil,

     

    now BetSpin as opened for German players, and yet I can't make a deposit with my credit cards. I am getting the same error message. D100 - restricted territory. (They are normal credit cards, Visa and Master, I am from Germany, these cards work 100% in other casinos)

    Unfortunately I had this issue written to support but since weeks (!) nobody answered me or could help out. worn_out

     

    linastante

     

     

  • I PASSED THEIR VERIFICATION PROCESS AND MADE A WITHDRAWAL BUT I WAS NEVER PAID.
    THEY ARE SAYING THAT I ‘BREACHED TERMS’ BUT I CERTAINLY DID NOT.
    PLEASE HELP ME WITH THIS.

  • magostres wrote:

    I PASSED THEIR VERIFICATION PROCESS AND MADE A WITHDRAWAL BUT I WAS NEVER PAID.
    THEY ARE SAYING THAT I ‘BREACHED TERMS’ BUT I CERTAINLY DID NOT.
    PLEASE HELP ME WITH THIS.

    Could you please provide me with your casino username? We are going to notify the casino rep.

    Thank you.

  • My username is sreyes9945@yahoo.com

  • Did you follow up omn this?

  • magostres wrote:

    Did you follow up omn this?

    We contacted the casino but they said they couldn't share the info regarding your case with us and you should contact customer support directly on the site. However, we contacted their support on your behalf and still waiting for the answer. Have you tried to reach them? 

  • Did you check this? I was hoping I will get your response ASAp.

    I still don't know what is the status.

  • magostres wrote:

    Did you check this? I was hoping I will get your response ASAp.

    I still don't know what is the status.

    Still nothing from the casino. Most of the casino reps are on taking days off due to Easter holiday. We've sent them another reminder. Keep you updated. 

  • Is the holidays over? I did not get an update.

  • magostres wrote:

    Is the holidays over? I did not get an update.

    We sent them another reminder. Hope the holidays are over for them and we'll get the answers soon. We'll keep you posted. 

  • I am still waiting for it.

    I have not heard for a long time, what is going on?

  • magostres wrote:

    I am still waiting for it.

    I have not heard for a long time, what is going on?

    Still nothing! We'll keep on trying to get in touch with them. 

    Keep you updated. 

  • After sending another reminder to the casino's support team, we finally got the answer. Namely, they are not able to provide any information regarding your case unless the actual account holder is in contact with them. They advised you should contact them directly or their regulatory body, MGA, if you are not satisfied with the casino's answer. 

    Unfortunately, there's nothing more we can do for you. At least we tried to contact them on your behalf. Please keep us posted. 

  • I've just received a bad news..

    Here's the message:

    Unfortunately, we are closing. Betspin wishes to thank you for your support during this time.

    Kindly be advised that from the 29th of April you will no longer be able to deposit or allowed any gameplay.

    In order to allow you to withdraw your funds, the site will remain open for logging in and withdrawal options, until the 14th of May. We strongly advise that you withdraw any remaining balance before that date. Players who still haven't requested a withdrawal of their funds by the 14th of May will need to contact our customer support via the email address customercare@betspin.com to do so, which may incur additional processing time.

    All accounts will be closed on 15th of May 2019.

    Betspin is going to close.. :'(

    I hope it will coming back in the future, i liked this casino!

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