BetChan Casino, CasinoChan Support and Complaints Thread

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Here will be special dedicated topic for BetChan Casino.

We currently have Netent, microgaming, SOFTSWISS games, Betsoft games. This week we will add: Amatic, Endorphina, Isoftbet games!

Currencies: USD,EUR,GBP,BTC.

Average withdrawal time is less than a hour!

That's it, please post your feedback if you played in our casino!

Updated 16th March 2020: CasinoChan has been added to the LCB list

Hello and welcome to our forum.

We are happy to have you here with us.   

Welcome 

Welcome to our wonderful forum. Thanks for being here to assist our members.

Hello . I have a complaint about the casino Betchan ! 06.04.2016 I have got a bonus https://lcb.org/shop/ store. Waited 4 days. After that I said manager blue, that I have no right to it, as I have multiple accounts. In support of Betchan they told me that they do not relate to the LCB website and do not affect the enrollment of this bonus, and my account is okay. I turned again to the blue asking for help in this matter. He said Betchan manager that nothing can be done in the bonus accrual refused because (the creation of multiple accounts). The next day I called the casino Betchan with a question (Why do you block my chat and why do you say bad things about me?), To which they responded (we will credit you $ 5 bonus, write your mail.). They give me (personal bonus of $ 5), it is called. With X50 Wager .Givei its own initiative. I Bonus LCB not receiving Today I asked the Betchan chat. I was told that (do you get nothing! We were blocked you a bonus and will block), then they told me blocked chat.


PS I have created one account, from your computer, from your ip address. 100% Information

Hi oukb34rus,

Sorry to hear that. We'll contact the casino rep to explain what is going on and why you have been blocked. Please PM me your casino username so that I can notify them.

Best regards.

This is an ongoing matter which I am already dealing with.  I can't message the rep at the weekend because they are not around.

The bonus was denied as you have rightly said because of "multiple accounts" at  Betchan.  You denied this and I contacted the rep for you and explained everything that you said about who had logged in to where etc etc.  They then said they would give you 5 only which they did.  You then started demanding $25 for an ewallet and I explained how you get that.  You then said you wanted $25 to your Betchan account.  I told you that would not happen either and that the best you can get is the balance of the chip you purchased.  You then agreed this with me and you would only seek $5/Euros whatever currency ie. the balance.  I'm unclear why you have complained now when I'm in the middle of trying to resolve this for you.

I'll be in touch with the rep first thing tomorrow about your complaint where I will try and resolve this for you.

@nicktexp - account now credited with apologies from the Casino rep.

@oukb34rus - please read the private message from me.  Matter now at an end and nothing further can be done for you I'm afraid.

hi all,

just like to say made my first deposit today and ended up withdrawing 500 euro most i have won in over a year and withdrawal was made within 2 hours so well worth playing here i would say thanks betchan

Thats great news  xbornluckyx. Thanks for sharing your positive feedback with the rest of the LCB members.

hello

a few days ago i purchased the betchan credits in the LCB store... but i havent been credited them (i know sometimes it takes time) but the other problem is i can't seem to find the part of my LCB profile where it used to list the different store items i've gotten and when...

my username there is bryangwelch@gmail.com

Hi Bgdubs,

I'm sure Blueday is on top of your claim. Send her a PM here just to check.

To find the items you have previously purchased go to your dashboard, you will see a section that shows your saved favourites, casino, jackpots etc. There is a Tab called 'My Shop' which when clicked shows you all the items you purchased and the date purchased - see image attached.

BETCHAN they are cheaters and nothing more than that! They refuse to pay my win. They called me when i was working and couldnt talk because of my manager. Later i sent them email and ask to call me after my job. They didnt want to. I tried to reach them via live help but they hang up. Please give me some advice how to complain and how to sue them. jovanamladenovicka@gmail.com

Hi jovanica,

Sorry to hear that. Please calm down and tell us what happened? We'll forward your username to the casino to look into it. 

hi betchan,

i joined your casino not too long ago and was iffy about making a deposit there, but so glad i did...cause now i get to take advantage of the item you guys have at the lcb shop. its my favorite item! actually, it's the reason why i decided to make deposits there..

  i havent gotten any bonuses yet except for 10 freespin, (its because i dont deposit the min required amount for the bonuses)

but with that 10 freespins i actually won 30 mbtc off it, so thanks... but i wanted to know.. is it just my computer, like maybe its too slow or something, but i noticed that the slots on your site have this jumping glitch halfway though the spin. its not a pause or anything, its more like a tiny jump.hopefully someone can understand what i mean.. anyways, is there anything i can do to my computer so that my spins will run smoother? any suggestion is good.

thank u

Hi Jovanica!

Betchan Casino continue investigation into your case.
As soon as there are any updates we`ll let you know ASAP.

Br,

Betchan Casino Team

I had previously played at Betchan casino & had a great experience. When asked by a friend which casino they should play at, I suggested that they play at Betchan. They were able to find a no deposit bonus from a site they are subscribed to, and did suprisingly well there. They made the playthrough from their free spins and before even depositing they were listed in 3rd place for a slot tournament that Betchan was putting on that week. They then made a bitcoin deposit and didn't fair well but still placed in the tournament (22nd place). This was a win of € 60.00. Not bad in my opinion. After receiving the email congratulating them on their win, they tried signing into their account to play... it was disabled. They had many conversations with chat and sent in all required doncuments asked of them proving that they were not from the US and their account is still disabled and winnings have still not been paid out! This is very disappointing considering that I had recommended this casino and it has the LCB seal of approval. My friend travels frequently for work but it says no where in the casino terms and conditions that you cannot login or play from where you are located. If you have given your ID and proved where you are from than this should not be an issue whatsoever and if it is, then it should be stated somewhere in the terms and conditions. I have previously referred many people to this site but now I am recommending that NO ONE play at this site. If they are going to try to hold winnings that were rightfully won by players for no reason then they should not have players. 

Sorry to hear about your experience. The casino rep will respond shortly. Please PM me your casino username.

Dear AnnaDawn,

I need an e-mail to check the player`s account.

Br,

Betchan Casino Team

Dear AnnaDawn,

We had a look at the player`s account you wrote about earlier.

We are terribly sorry for this account was disabled. 

One of our support agents made a mistake when closed it.

According to our rules, maximum withdrawal from no deposit freespins should not exсeed 0.05 BTC.

This amount is at the player`s account. Please, withdraw.

Sorry for any inconveniences caused.

Br,

Betchan Casino Team

Thank you so much for helping resolve this issue. My friend's mind was blown with how fast this issue was resolved after I left the post on this site. He had been dealing with the issue for over a week with no results. Thank you so much for showing all sites out there what AMAZING service is 

The issue on my friend's account was resolved and I take back my previous comment. I don't know why it took so long or why Betchan changed their attitude entirely when LCB looked into the issue but everything worked out in the end. Thank you LCB casino for getting involved to solve this issue and thank you Betchan for resolving the issue!! 

we are only humans and mistakes happen. the important thing is that Bethcan did the right thing and was quick about it.

I have been playing at betchan without issue for the last 3 months or so, but yesterday morning I made a deposit and took a bonus. I made play through and cashed out .16 btc. Then I waited over two hours before contacting live support and was told there was in issue with btc withdrawals just wait. I waited and waited its been over 29 hours and per live support all btc cashouts are still on hold. I can not talk to a manager and there is no casino rep. I have the chat logs should you want to see them. Can you please help me get my money?

Please PM me your casino username. We'll get the casino rep look into it. Hope it'll be sorted out soon. 

They finally paid me.  Thank you for your help.

Awesome! Glad we could help.  

i being waiting my cash out today the whole day . and im still waiting i dont understand why and how . the first one i made by 5 am . till 11;30 am .(new york time ) . it was not being payout to my bitcoin wallet and i cancel it . made new one by 1pm . till now . 4;20 pm still the same . anyone can help me to understand what was the reason cost it being hold like this . i ask the service on the chat window . they keep telling me the team work on it . and ask me to wait . i mean am i not just wait about 10 hour already ? ..............!!!!@@!

Please PM me your casino username. We're gonna check that with the casino rep.

help . help .    betchan block my acount . and wont pay me .   omg .  not even want to give me my own money .  and they give me this .     and im chinese .   china citizen .  they cant do this .  just becuze i win last night .  b4 i win they alow me sent bitcoin in to there .  and play .   now i win . they block me . and do this

@qi lin You say you are Chinese but your IP location is from the US. And players from the US are not allowed to play here.

im visting my family here . 

for 1 month .  im back to hongkong by next week

When and where was it when you made an account with them?

Playing from a restricted location means that you still broke their T&Cs and that you can probably kiss goodbye your winnings.  But this can be looked into as far as getting your deposit back, given everything else is in good standing.

The casino rep has been informed about your post. We'll keep you posted. 

so when i playing deposid bitcoin   they said noting .  now . i win they had something to say .   ok . give me all my deposid back .  immtely   nowwwww .    all the deiposd . please

Hello,

My name is Michael. I am Head of Marketing at BetChan Casino. Would you be so kind to send me a quick email to marketing@betchan.com and i do my best to help you.

Thank you.

Michael

idk what to say .  im chinese .  for us  to think .  of this kinda things .  betchan are using they own hang to slap they own face .  and scam +shady and small bussines with little custem   thats why they have no money to pay .  

and here .  the money out was going to the preson exchange bitcoin to me .  i pay they china money and using wechat to sent

all money i use are come from my china bank account   and now what 

i did replay to u email already

and i dont ask much .dont want to make anyone having hard time or facing problem .  kindly retun all my diposie back to me .  and betchan can save the money .  to get better .   to fix the credit in costmers heart .  if no US player .  block the US side .  if not .  betchan are making they became bitcon scam side

Be careful when playing with them. With a big win they can accuse you of something and not pay.

Have you experienced this? Did they owe you the money? 

They did not pay 150 к to a person. After winning, rummaged in social networks and allegedly found that he was a fraud. 

At Russian forums, everyone knows this. Many people stopped playing there.

Totaly agreed. It’s not the first time they did this. Even when i in Taiwan they still did the same thing to me

I being took total 3 bitcoin of the winnnig 

I played in this casino, but with my own money. Without a bonus. Won 75 euro. The money was withdrawn within 10 minutes.