Author Topic: Betcave Casino  (Read 28433 times)

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Offline tanunax

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Re: Betcave Casino
« Reply #60 on: September 15, 2011, 02:51:01 PM »
Hi.
I was told that the casino Vegas Amped is relevant to you, so posting your question here:
---------------------------------------------------------------------------------------------
My situation :
I was registered on link from this site in casino Vegas Amped
Has satisfied all conditions on wager, has made the deposit 25$ and 27.08.2011 has ordered withdrawal 100$ (it agree rules).
Has passed five working days, but a prize to me has not been paid.
I have contacted support and they have answered me, that everything is all right and money will arrive very soon, and particularly maximum to 09,09,2011 (it was already next Friday.)
I have told:-was good, I will wait.
But next Friday (there have passed 10 working days) means again have not paid...
I have again contacted support and they have apologised and have told, that at them any problems (which they do not wish to speak) and the prize will be paid in any case next week.
Now the THIRD comes to an end!!! Week and I have again written them the letter.
Here that they have answered me:
"Following up on your email.
We are sorry to inform you that the delay on pending withdrawals is
taking longer than expected.
However, we are working to resolve this and process your withdrawal as
soon as possible.
You can rest assured that you will receive your winnings.
Our apologies for the inconvenience.
Thank you for contacting us. If you have any further questions, please
DO NOT hesitate to contact us again.
Have a nice day.
Sincerely,
Vegas Amped Customer Service "
Problem in that that similar email they have sent to me and in the end of last week.
I repeatedly communicated in a chat with operators. They spoke that money will arrive very soon.
From the moment of inquiry me of withdrawal there have passed 20 DAYS!!!
Can you help me ?

Offline betcave

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Re: Betcave Casino
« Reply #61 on: September 15, 2011, 06:26:50 PM »
Hi Tanunax,
There is a delay right now with some of our withdrawls. We have been working on moving our casino's over to a black chip aggreament with Rival. To do this we have had to setup our own payment processor accounts and then transition players from the old accounts to the new accounts. Rival is now going through and clearing up these withdrawls as we speak.

Cheers,
Dave

Offline tanunax

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Re: Betcave Casino
« Reply #62 on: September 15, 2011, 11:05:24 PM »
Thank you Dave.
So I will wait for payment and it's really a question of technical problems.

Offline betcave

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Re: Betcave Casino
« Reply #63 on: September 15, 2011, 11:22:15 PM »
Yes exactly.

Best,
Dave

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Offline tanunax

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Re: Betcave Casino
« Reply #64 on: September 17, 2011, 12:44:57 AM »
Yesterday they have reverse my money to my account.
Wrote them a email with a request to continue the process of withdrawal. Is no answer yet.

Offline DreamRJ

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Re: Betcave Casino
« Reply #65 on: September 17, 2011, 03:41:52 AM »
all i get on this casino is, the games are not available in the instant casino, not very good, the site looks in very bad shape, it isnt working properly at all, i cant even log in and i keep recieving emails with free chips, i refuse to download this casino, so i dont care about the free chips :)

gl all
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Offline betcave

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Re: Betcave Casino
« Reply #66 on: September 17, 2011, 06:29:41 PM »
Hi LuckyRJ,
I just checked the site and everything looks good. What browser are you using? What Country are you from?


Cheers,
Dave

Offline DreamRJ

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Re: Betcave Casino
« Reply #67 on: September 17, 2011, 11:39:53 PM »
Hi LuckyRJ,
I just checked the site and everything looks good. What browser are you using? What Country are you from?


Cheers,
Dave

im using firefox, and i tryed it in internet explorer too, the instant casino does not work, ty for the reply
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Offline chillymellow

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Re: Betcave Casino
« Reply #68 on: September 18, 2011, 01:32:45 AM »
I tried, some of the games aren't there, and they no longer recognize my login, chillymellow.  Wonder what they did with my money???
...chillymellow...

Offline DreamRJ

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Re: Betcave Casino
« Reply #69 on: September 18, 2011, 02:05:38 AM »
I tried, some of the games aren't there, and they no longer recognize my login, chillymellow.  Wonder what they did with my money???

yep, this is the ERROR message i get on every game i try to play, i cant even get the flash to load, all other flash sites work fine, i have the latest version, there is serious problem with this website

This game is not available. CasinoGame (71)

that is the error message i get
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Offline tanunax

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Re: Betcave Casino
« Reply #70 on: September 18, 2011, 10:24:20 AM »
Hi Tanunax,
There is a delay right now with some of our withdrawls. We have been working on moving our casino's over to a black chip aggreament with Rival. To do this we have had to setup our own payment processor accounts and then transition players from the old accounts to the new accounts. Rival is now going through and clearing up these withdrawls as we speak.

Cheers,
Dave
Please tell me the problem is solved?
I ask because my withdrawal I was back at the expense Vegas Amped casino.

Offline chillymellow

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Re: Betcave Casino
« Reply #71 on: September 18, 2011, 12:15:26 PM »
Lucky RJ I got that also, but on Gold Rush, I got a login screen, which didn't accept my betcave login.
...chillymellow...

Offline betcave

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Re: Betcave Casino
« Reply #72 on: September 18, 2011, 09:16:16 PM »
Hi LuckyRJ,
I unfortunatly cannot reproduce this error. I have excaleted the matter to our IT department for investigation. I will let you know what they find.

Best,
Dave

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Offline DreamRJ

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Re: Betcave Casino
« Reply #73 on: September 19, 2011, 12:52:29 AM »
Hi LuckyRJ,
I unfortunatly cannot reproduce this error. I have excaleted the matter to our IT department for investigation. I will let you know what they find.

Best,
Dave

ok thanks
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Offline tanunax

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Re: Betcave Casino
« Reply #74 on: September 21, 2011, 05:13:50 PM »
Vegas Amped Casino till now have not paid a prize!!!
There has passed already almost month!!!
email the support service does not answer mine.
In Live Chat speak: wait for the letter with full details.
A week I wait.
And anything!

 

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