Hi Players!!
This is Cristine Reyes. I hope you are having a great day of playing!
If you have any questions about Atlantis Gold casino, Treasure Island Jackpots, Mermaids Palace and Monarchs Casino let me know and will surely respond with you as soon as possible.
Feel free to always send emails to support@atlantisgoldcasino.com.
Goodluck!!
~Cristine
Atlantis Gold | Treasure Island Jackpots | Mermaids Palace | Monarchs Casino
- Started by
- AtlantisGold
- Casino Rep 39
- last active 6 years ago
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- Started by
- AtlantisGold
- at Dec 07, 12, 03:20:12 AM
- Casino Rep 39
- last active 6 years ago
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- Replied by
- kynettie
- at Jan 19, 13, 05:47:30 AM
- Sr. Member 385
- last active 2 years ago
Hi Cristine,
I PM you regarding my problem. I also talked to support and they told me it was a tech problem and they forwarded my account to the tech dept, but its been 3 days and still unable to login. Well i guess they don't want my . i would appreciate if you can help me. You can PM and i will give you my login. Thank you -
- Replied by
- tateyhead
- at Feb 04, 13, 01:50:50 PM
- Jr. Member 85
- last active 6 years ago
Is Atlantis Gold a scam casino? I made a withdrawal on the 5/12/12, was asked for the authorization form which i scanned and sent back with my docs again on the 11/12/12, i finally got an Acknowledge: Documents email on the 3/1/2013, then on the 24/1/2013 was emailed and asked for the authorization form again??????? So AGAIN i sent it out, then the best part, on the 29/1/2013 i get an email saying the withdrawal request had been put back in my account because i didnt send in my documents which is clearly BS because i got the Acknowledge: Documents email .........what the hell is going on here, its £100 for gods sake........you would think id hit a jackpot.
-
- Replied by
- AtlantisGold
- at Feb 06, 13, 02:21:56 AM
- Casino Rep 39
- last active 6 years ago
-
- Replied by
- seanpdunn
- at Feb 10, 13, 07:24:30 PM
- Sr.Newbie 33
- last active 6 days ago
Hello, I was a frequent depositer at Both casinos and then out of nowhere I was blocked from logging in?? I contacted support numerous time regarding this matter to be told " You live in a restricted region." Well I know that is not the case as my Girlfriend lives less than a mile from me and she has no problems logging in. Had I known the casino would do this I would have deposited elsewhere to take advantage of depositer bonuses. Please let me know if there is something I can do to be permitted to play again. Thank you
-
- Replied by
- kynettie
- at Feb 11, 13, 01:19:21 AM
- Sr. Member 385
- last active 2 years ago
Hello, I was a frequent depositer at Both casinos and then out of nowhere I was blocked from logging in?? I contacted support numerous time regarding this matter to be told " You live in a restricted region." Well I know that is not the case as my Girlfriend lives less than a mile from me and she has no problems logging in. Had I known the casino would do this I would have deposited elsewhere to take advantage of depositer bonuses. Please let me know if there is something I can do to be permitted to play again. Thank you
It happen to me too. I deposited hundred every week and they do this to me. I guess they're telling me to stop playing. You can play at others with the same games but i notices these 2 casino are not a tight as the others. -
- Replied by
- LuckyRJ
- at Feb 16, 13, 05:17:21 AM
- Super Hero 2353
- last active 2 years ago
-
- Replied by
- tateyhead
- at Feb 25, 13, 09:09:33 AM
- Jr. Member 85
- last active 6 years ago
Ok this is beyond a joke now!!! I get an email on the 20th asking for my moneybookers info (which i already gave them in december) so i replyed with the info, this morning i get another email asking for it again.Either they are really taking the p**s or they employ the dumbest group of people on earth.
-
- Replied by
- Melcb
- at Feb 26, 13, 12:32:11 AM
- Admin 6303
- last active 1 day ago
-
- Replied by
- gabby
- at Mar 03, 13, 10:21:17 PM
- Mighty! Member 3326
- last active 2 years ago
I hope you can help me.
I made a withdrawal at Treasure Island. It is supposed to stay 'pending' for 48 hours. It is still pending 7 days later.
I have sent numerous emails and all have been ignored. I contacted live support and since they were unable to help, they were going to forward emails... still.. nothing. -
- Replied by
- Melcb
- at Mar 03, 13, 11:27:12 PM
- Admin 6303
- last active 1 day ago
I hope you can help me.
I made a withdrawal at Treasure Island. It is supposed to stay 'pending' for 48 hours. It is still pending 7 days later.
I have sent numerous emails and all have been ignored. I contacted live support and since they were unable to help, they were going to forward emails... still.. nothing.
Hmmm not good - please PM me your username. -
- Replied by
- gabby
- at Mar 04, 13, 11:36:10 PM
- Mighty! Member 3326
- last active 2 years ago
Thanks for your help melcb,
I need more. Grrr. I sent you a PM.
For others. BEWARE!!
I sent documentation weeks ago. I sent numerous emails... all IGNORED. I called, emailed and spoke with live support every day since my withdrawal was 'pending' since Jan. 21.
Finally today, I get an email saying I never sent anything so the funds were put back in my account thus starting the whole damn process over.
Stall tatics which is driving me nuts. I would not reverse for anything. -
- Replied by
- Melcb
- at Mar 04, 13, 11:47:40 PM
- Admin 6303
- last active 1 day ago
Thanks for your help melcb,
I need more. Grrr. I sent you a PM.
For others. BEWARE!!
I sent documentation weeks ago. I sent numerous emails... all IGNORED. I called, emailed and spoke with live support every day since my withdrawal was 'pending' since Jan. 21.
Finally today, I get an email saying I never sent anything so the funds were put back in my account thus starting the whole damn process over.
Stall tatics which is driving me nuts. I would not reverse for anything.
Got your PM and responded -
- Replied by
- gabby
- at Mar 05, 13, 12:19:25 PM
- Mighty! Member 3326
- last active 2 years ago
-
- Replied by
- Melcb
- at Mar 10, 13, 03:21:11 AM
- Admin 6303
- last active 1 day ago
-
- Replied by
- gabby
- at Mar 12, 13, 09:19:25 AM
- Mighty! Member 3326
- last active 2 years ago
-
- Replied by
- gabby
- at Mar 12, 13, 10:03:38 PM
- Mighty! Member 3326
- last active 2 years ago
Still no money.
It said 'flushed' for a few days and has been sitting as 'processed' for a few days.
Frustrating.
"Cashout was processed last Thursday via payment to credit card. It usually takes 3-5 working for the funds to be credited towards her credit card."
Just got an email and was told all was approved and payment has processed but wait at least another 10 days.......WTH?
That will be over a month for a lousy $150.
I have lost all faith in the group. -
- Replied by
- gabby
- at Mar 13, 13, 03:58:54 PM
- Mighty! Member 3326
- last active 2 years ago
Melcb,
I PM'd you back but will post this here so others can see what Treasure Island does.
Reference number: LTK53308848705X Please use this ticket number in any correspondence with us.
Subject: New Inquiry LTK53308848705X
Dear Gabrielle,
Based on feedbacks from other customers whom we also paid using this method, yes you may expect the funds to hit today. Please advise us if this doesn't happen so we can further trace it with the processor as there might be some rare circumstances not within our control (i.e. bank holding the funds etc.)
Sincerely,
Beverly Collins
Accounts Manager
NO payment after 3 weeks and my statement still reads "Processed".
I did PM the rep here but have received no reply after about a week. -
- Replied by
- smilinsunny
- at Apr 15, 13, 01:33:34 AM
- Full Member 100
- last active 5 years ago
-
- Replied by
- smilinsunny
- at Apr 15, 13, 01:34:23 AM
- Full Member 100
- last active 5 years ago
-
- Replied by
- AtlantisGold
- at Apr 22, 13, 12:02:52 AM
- Casino Rep 39
- last active 6 years ago
-
- Replied by
- AtlantisGold
- at Apr 26, 13, 07:29:04 AM
- Casino Rep 39
- last active 6 years ago
Hi sesnpdunn@live.com,
I've been advised by our accounts team that they will be in touch with you personally to discuss with you this issue. They will be in touch with you within the next 24-48 hrs. Should you not hear from them, please let me know and I'll follow them up for you.
Thanks,
Cristine -
- Replied by
- smilinsunny
- at May 05, 13, 10:41:35 AM
- Full Member 100
- last active 5 years ago
-
- Replied by
- AtlantisGold
- at May 07, 13, 12:51:46 AM
- Casino Rep 39
- last active 6 years ago
-
- Replied by
- izi90
- at May 14, 13, 04:01:34 PM
- Full Member 206
- last active 4 years ago
Hello AtlantisGold,
I made a withdrawal request via Neteller at treasureislandjackpots three days ago and sent all required documents to verify my account to accounts@treasureislandjackpots.com. But till now I didn't get any response from the casino.
My request (101€) is still pending
My login is: erdi90 (at) gmx.net
I hope that this will speed up the whole process
Greetings
izi90 -
- Replied by
- blueday
- at May 15, 13, 05:59:57 PM
- Almighty Member 38014
- last active 2 years ago
Hi izi90,
I was just looking at the T & C for withdrawals and this is what it says:
"Before you make any withdrawal, your identity needs to be verified by the casino. You will need to submit the required documentations as provided under Section 3 of this Terms and Conditions. In addition to that, a copy of a Deposit Acceptance Agreement will be emailed to you within 48 hours from the time you requested the withdrawal. You will need to complete, sign and return the signed agreement back to the casino in order for the withdrawal transaction to be processed. Failure to do so within a specified time of 72 hours from time that you received the agreement will invalidate your withdrawal request."
Did you get the Deposit Acceptance Agreement and respond to that?
blue -
- Replied by
- izi90
- at May 16, 13, 02:26:25 PM
- Full Member 206
- last active 4 years ago
Just an update.
Today I received an Email saying:
Your withdrawal request has been denied and returned back to your casino account as you have not met wagering requirements.
That's strange because I've already met the wagering requirements.
I asked them what they mean, but to be honest I don't expect a response soon. -
- Replied by
- blueday
- at May 16, 13, 02:42:46 PM
- Almighty Member 38014
- last active 2 years ago
Just an update.
Today I received an Email saying:
Your withdrawal request has been denied and returned back to your casino account as you have not met wagering requirements.
That's strange because I've already met the wagering requirements.
I asked them what they mean, but to be honest I don't expect a response soon.
Oh no. Do they not say how much more wagering you need to do? Is their live help open?
blue -
- Replied by
- izi90
- at May 16, 13, 04:03:36 PM
- Full Member 206
- last active 4 years ago
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