hi guys

First of all sorry for the late reply, but as you can imagine I've also weekend, and sometimes email just slip off so no stress, and I will answer you little by little

Wintermare:our bonus system: you can play any game, and cash out anytime (off  course forfeitting the bonus that you cannot still cash out): i don't really see how this can be considered unobtainable playthrough requirements...100% bonus in this condition is a great bonus (my opinion )

Nalgenie: the email that you got had an evident problem, a mistake in the T&C: not much more can i do here rather than showing you the mistake if you have not seen it: i suggested to go to support in case they decide to give you an extre 25%, but this is not the kind of issue I can/should fix; it would be different if you receive an offer with no mistake and you get no bonus: in case support is not helping you/ not understanding your request, here I can help...


bkddh5: birthday bonus, good question, we have a promo department deciding about that, i'm not sure how you qualify for that, I will check but 1500 in deposits sounds like a good sum to qualify to me (send me you account number by MP)

Hyefivess: you should have received a no deposit bonus, I took care of it, do you confirm?

satansmuff: not much i can really say here: i hope you unlucky streak reverts and you start cashing out; if you have a specific problem with support, please let me know and I can help, i've met the support guys and they are regular people, some nice, some less nice, they can have good days, and bad days, and they have to respect a lot of rules imposed by eCOGRA and Kahnawake commissions (I assure you the list of rules is crazy long)

I try to be as helpful as possible, but please keep in mind that I try to do my best in a decent time, sometimes i'm fast, sometimes i'm less

Ciao

Roberto

I did not get a bonus.

And i did not stand behind my word and i did deposit again.  I also contact support and they said that I am only entitle to 10% go ahead and check my account again.

Take care

Yes now I have it a big 25 smackers.  I will give the casino a try now.
Thank you

Happy gaming all

Yes sorry, i'm working on it, promise to take care of it on sunday first thing...

Roberto what  can you do for me again can you check my account again and see what you can do for me. 

because support only can issue 10% as we all know.  And you know how I feel about that.

Thank you

Happy gaming all

Hi,
It was my birthday in October and when i sent an email to support re: a possible birthday bonus (i saw this mentioned somewhere as a good tip to get a birthday bonus) i was sent the following email

Thank you for contacting All Slots Casino Support regarding your eligibility for a bonus.

 

On behalf of All Slots Casino I'd like to wish you a happy birthday!

 

While we cannot credit your account with a bonus at this time, I can confirm that as you purchase and play at All Slots Casino, you will become eligible for many promotions and bonuses in the future. You are also eligible to receive 10% Cash Back on your deposits, exclusively at All Slots Casino, you get 10% cash back on your purchases, for up to 450 credits back this month.

 

Have a winning day at the casino.  Please don’t hesitate to contact us if you have any other questions or concerns.


Best Regards,
Irit

All Slots Casino Customer Service
A Jackpot Factory Casino
http://www.allslotscasino.com


Now im not being funny but ive deposited/played enough to be sent the EXCLUSIVE invitation to become a member of your VIP Lounge Casino (which im subsequently joined) but the above response from Jackpot Factory makes out as though im a newbie to the casino who hasnt really made any deposits....is there any way you can look into this?
My usernames are:-
Allslots - Asr17034536
Alljackpots - Vajr26060445
VIP Lounge - VIPR00027479

Thanks
Katy

Hi

If you had a casino account before, shouldn't be a problem to play with us, if you still have your account number (which is your account number by the way? you have not posted it, you can send it by MP) you can try and check on the flash version of the casino: please let me know if the flash version works, I will then check what is about the download version...

Thanks

Roberto