Hi Gen,

I do know that before you can claim any bonus....your balance has to be zero. If you were intermintintly cut off in the middle of a spin...the spin will play its self thru regardless if u are there or not. I have gotten cut off in the middle of a bonus round and forgot what game i was on. When it comes to bonus rounds...i will click every slot game til i find where i left off!! If you don't remember than i would play out the reminder of your balance at any game.

I have gotten these messages alot and i have had zero in my acct left. It gets really frustrating when i'm told to play out the remainder of my bonus...yada yada yada...as i stare at a an empty balance!

Good luck and happy spinning!

Lips