GOOD NEWS!!! You guys didn't lose - hopefully, if anything, you have won cuz if this didn't happen to you...
Used a $50 freechip code today after using a $10 freechip last week without deposit in between and not reading the terms and conditions...sometimes it's too easy to just want to get in there and play without realizing what it could have cost you every single time.
Today, I had a playthrough balance only $200 left to go and still over $1200 in my account balance when I hit another big payout and decided to contact support to see if had wasted hitting 2 big payouts with funds I wouldn't have been able to claim only to find out I was right - got the greatest lesson I needed to learn - you just never know when a huge
jackpot comes around and all you can do is take a screenshot - glad it happen with winnings I wouldn't cry over...ok maybe one tear then..but it wasn't the big jackpot or payout that I know I'm gonna hit someday and i KNOW i WILL be able to take it home cuz from here on in - I'm reading every term and condition for any bonus and abide by them (if I ever use them again - got me thinking - bonus vs no bonus which is better but that's another topic) Conclusion - in real money mode - PLAY TO KEEP YOUR WINNINGS or don't play at all unless it's in practice mode
If you have the time - I've included the transcript with support...
Gayan: Hello
Gayan: How are you?
Edward: hi i'm good
Gayan: How can I help?
Gayan: Great
Edward: can u tell me if i would be eligible to withdraw once i make the playthrough?
Edward: or do i need to make a deposit?
Gayan: Ok can I have your username please?
Edward: XXXXXXXXXX
Gayan: which casino are you playing?
Edward: luckyred
Gayan: Ok
Gayan: Im just checking for you
Edward: ok
Edward: cuz i had the initial $10 free chip...but also got a $50 chip today
Edward: the $10 i played last week..lost it pretty much right away
Gayan: Right im afraid per account is to only have 1 free chip this can cause your winnings to be voided.
Edward: awwww
Edward: and depositing now would do nothing?
Gayan: No
Gayan: What I suggest you to do
Gayan: is finish off the free bonus
Gayan: then make a depsoit
Edward: although i still have to playthrough..its the first time i'm actually winning
Gayan: that way whatever you win you will be able to cash out the winnings
Gayan: I understand but you have breached the terms of use
Edward: can you just wipe out my balance now? and i'll make a deposit
Edward: what if i hit another jackpot while just playing to get rid of my chips then i feel even more stupid
Edward: i'd rather clean it out than to see that happen
Gayan: Ok I can do that for you now
Gayan: One sec
Gayan: Ok thats been done for you now
Edward: thank...can u imagine the pain that would pierce right through you if you hit the one of the bigger jackpots but cant claim it
Gayan: Yes I can
Gayan: Your welcome
Edward: has it happened to someone?
Edward: can u tell me now what bonus i can claim with a deposit?
Gayan: yes it has
Edward: oh man...ouch!
Gayan: you can use the welcome offer
Edward: that's why i stop right now..cuz u never know
Edward: ok i'll do that
Gayan: If you click on the promotions page
Gayan: you will see all offer available.
Edward: ok
Edward: cool
Gayan: check the terms and conditions
Gayan: if you are happy then redeem the code
Gayan: before you deposit.
Edward: ok
Edward: are they different for each type of bonus?
Gayan: yes
Edward: i cant get the terms for the 400% first deposit
Gayan: * This offer is valid for first time depositors at the casino
Gayan: * The deposit and bonus must be wagered twenty-five (25) times before a cashout is permitted. Only the following games will count towards the playthrough of the bonus: Slots, Real Video Slots, Keno and Scratch Cards.
Gayan: * Deposits of a minimum $20 and up qualify for this bonus.
Gayan: * Players can only redeem either LUCKYRED400 or LUCKYRED100 on the first deposit, if they use both coupons all bonuses and winnings will be considered void
Gayan: * Each coupon can only be redeemed by the player one (1) time. The same coupon code cannot be used a second time.
Gayan: * Offer limited to one player per household/computer.
Gayan: * Maximum cashout for this bonus is $5000
Gayan: * Wagers on Baccarat, Craps, Roulette, War and Sic Bo, do not count towards this requirement
Gayan: * The bonus chips are unredeemable and will be removed from the associated cashout
Gayan: * Please redeem the coupon in the cashier before you make a deposit
Gayan: * Lucky Red Casino reserves the right to change the terms and conditions of this offer at any time and it is your responsibility to periodically check here for changes and updates.
Gayan: * In the event of a dispute, all decisions made by the casino will be final.
Edward: so if i take this bonus and i hit a jackpot still wouldn't win it!
Edward: ok then no i had better not take any bonus cuz I can only win $5000
Gayan: What do you mean by that?
Gayan: yes the max cash out is $5000
Edward: see that part...wow that would suck..
Edward: i'll play without any bonus..that way no headaches
Edward: may i ask for your suggestion?
Edward: this is what i think players make a mistake of overlooking cuz its so different from a land casino
Edward: u can buy your chips even claim bonuses/promos but after you are done walk out with chips in hand or cash out the chips no questions asks other than your ID and player card if you've won large..the worst that can happen is you can get banned from the casino but at least you still keep what you've won - just cant come back
Edward: sorry for all the questions...but do the terms carry over..for instance i decide to take the 400% bonus..but lose..and then able to either deposit or use a free chip...do i sitll have to playthrough what was left from the 400% and now plus the terms of the freechip?
Edward: Unless stated otherwise, the first three deposit bonuses claimed at Lucky Red Casino are subject to a maximum cash out restriction of $2,000
Edward: "A Splash of Cash
Did you know that our progressive jackpots just keep rising?" this a promotion u have advertising the jackppot yet only can get $2000
Edward: oh nvm....it was went on to advertise getting double comp pts for play the progressives
Edward: Gayan??? r u still there? or was i too much? sorry
Gayan: Sorry one sec
Edward: ok'
Gayan: Ok It is up to you how you would like to play
Gayan: But we do have alot of players who do not use coupons at all and just play with their own money
Gayan: that way there are no restrictions at all
Edward: yes and they are probably the winners
Edward: lol
Gayan: Well you can still be a winner using coupons
Gayan: the 1st 3 deposits do have max cash out
Gayan: but after 3 deposits most coupon will not have a max cash out with it.
Edward: did u read my message about the 400% bonus? does it carry over?
Gayan: let me just check
Edward: so my 1st 3 deposits regardless if i use a coupon or not have a max. cash out?
Gayan: No if you use a coupon then there is a max cash out
Gayan: if you dont then there are no restrictions at all
Edward: cool
Edward: and you are still checking on the 400% carry over thing
Gayan: you can only use 1 coupon on one deposit
Gayan: so once your balance is at $0 and all games are completed
Gayan: the coupon will clear off your account
Edward: ok just wanted to be clear
Gayan: and you will start fresh again if you made another deposit.
Edward: just dont want to have any regrets like i just did having to wipe the account clean
Edward: thanks!
Gayan: Your welcome 
