Fefefamo 
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« on: June 22, 2011, 06:30:46 AM » |
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Hi guys, How have been your experiences with support staff? I'd like to hear your best  and worst experiences  |
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fiedo8
Hero Member
Posts: 932
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« Reply #1 on: June 22, 2011, 07:38:22 AM » |
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I played at 32Red ,had a bad day. lost it quick,played only with little money per spin.Contacted support--they were really great--gave me the bonus of 32,-Euro once again to try my luck again. As I mean is this a really good experience |
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rena35
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« Reply #2 on: June 22, 2011, 07:38:55 AM » |
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my best experience believe it or not was with betpheonix my worst experience was with vegas tech that kept me waiting for an hour then cut chat after i told them they were rude
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im getting old lol
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fiedo8
Hero Member
Posts: 932
166
162
Referrals: 0
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« Reply #3 on: June 22, 2011, 07:46:49 AM » |
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wow rena--i would not wait an hour--that is awsome
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gunnylab
Hero Member
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« Reply #4 on: June 22, 2011, 10:38:19 AM » |
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I have always had positive experiences with customer sevice over the years except twice. I treat the customer service people like I like to be treated and it works. My 2 terrible experience was at Vegas Casino 21, 1 to 2 years ago. I went to the customer service chat to verify my playthru being reached. I had already looked it up. The person lied and told me I was 8000 short to bet big so I would get it faster. I went nuts. The other time was the finance dept. at Winward Casino when they lied more than 1 time that my quicktender account name didnt match my account name at the casino. Customer service got caught in the crossfire on that one. All in all Ive had a couple of online friendships with customer service people outside of their work at the casinos. They are just normal average people like us. |
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rena35
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« Reply #5 on: June 22, 2011, 11:35:36 AM » |
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wow rena--i would not wait an hour--that is awsome
lol hun i was waiting on one of their pick the door promos |
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im getting old lol
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fiedo8
Hero Member
Posts: 932
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« Reply #6 on: June 22, 2011, 01:27:03 PM » |
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omg----i would wait too lol
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Pacer
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« Reply #7 on: June 22, 2011, 02:57:40 PM » |
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My best customer service experiences have been with Engl ish Harbor and sister casinos. They helped my get my winnings from a slots contest after digging to find my cashout info. My worst experience was with Yes We Casino / Blacklights TopGame Casino they kept $300 after making playthrough. Customer service said I never had enough money to cashout... |
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« Last Edit: June 22, 2011, 03:13:08 PM by Pacer »
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Fefefamo
Newbie
Posts: 21
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Referrals: 0
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« Reply #8 on: June 23, 2011, 07:08:30 AM » |
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my best experience believe it or not was with betpheonix my worst experience was with vegas tech that kept me waiting for an hour then cut chat after i told them they were rude
One hour and they cut? That really sucks. Have you ever had an argument with support staff? I know a girl (I won't say her name) who usually flirts with support guys. |
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