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SLOT JUNKIE!!! 
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« Reply #76 on: November 07, 2009, 04:05:32 PM » |
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WELL SAID!
Thanks Satan!!! |
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***** Never take the BLAME nor the CREDIT for something you did not do*****
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coxwel
Full Member
Posts: 116
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« Reply #77 on: November 07, 2009, 04:52:50 PM » |
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first of all, yes indeed the slutjunkie.. lolol  was a clear typo, i havent even recognized it till you made me aware ;-9 anyway the point of my first post was i dont feel you got treated unprofessional or unfair. i can underdatnd the bad feeling a player has beeing interrupted during play, this should have benn solven better youre right. there should have been a smoother solution. but if i look on the livechat you had you also should have benn little more polite and relaxed ,dont you think  iam sure caroline the rep here will solve this issue for you well. cheers coxwel |
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« Last Edit: November 07, 2009, 04:54:24 PM by coxwel »
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SLOT JUNKIE!!!
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« Reply #78 on: November 07, 2009, 06:11:57 PM » |
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Coxwell, I am naturally a calm person even in the worst of situations, but I was understandably frustrated  at the time of the chat which was directly after it happened!!! Which I had never experienced anything like that! I am so over the money being taking back, it wasn't mine anyway. It is what it is! You need to understand that I am not saying them taking the NDB back was wrong(tacky, but not wrong)! My complaint is the owners attitude! Her casino put the chip in my account, I didn't hack into my account and put the chip there myself! So for her to insinuate I cheated them somehow is wrong  She could stand to smooth her edges, the players are who is gonna make her casino a success and she should always keep that in the front of her mind!!!! |
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***** Never take the BLAME nor the CREDIT for something you did not do*****
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Tradition-casino
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Posts: 66
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« Reply #79 on: November 10, 2009, 01:33:08 AM » |
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Thank you Coxwell for your post :-) Can i have a look on your account? Let me know your login, plz.
pmiddlet : i'm sorry but you never deposited in our casino. I think you confuse with another casino :-)
Lixis73: A ND bonus is waiting for you in the cashier :-)
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satansmuff
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« Reply #80 on: November 10, 2009, 07:23:46 AM » |
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Lol....when the rep here reply's to anyone......she always thanks the people who left good comments and doesn't address anyone who has a problem!! WAY TO GO ON CUSTOMER SERVICE!!!!!!! Slot Junkie, looks like your never gonna get an apology from these people......This so called rep could have at least told you sorry for the misunderstanding, or sorry for the inconvience, but instead came up with excuse, after excuse on the casinos behalf and left it at that!!! I too am a business owner and I know first hand that the customer is ALWAYS RIGHT. [maybe thats just an American thing?] If it means taking a small hit out of my pocket to keep a customer returning then it more than compensates the loss and gives my store a better reputation........Sadly when the casinos do this crap to people they are tarnishing their own reputation for NO REASON AT ALL. Chances are you will not make playthrough and by taking away something they gave you in the first place just speaks volumes about their integrity. They should realize it was their mistake and therefore their loss!! Damn, do these casinos hire anybody off the streets.....they have no clue about business ethics........................Real quick without looking it up Casino Rep...can you define BUSINESS ETHICS? |
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BOOIE
Sr. Member
Posts: 257
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It is a booieful day! Referrals: 0
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« Reply #81 on: November 10, 2009, 08:38:10 AM » |
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My account is unlocked with promos so give her a break...your not the only one who is demanding somethin.Maybe try layin off a bit?
BOOIE
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smile, make others wonder what you're up too*
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13oclock
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« Reply #82 on: November 10, 2009, 08:42:04 AM » |
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group hug?
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Tradition-casino
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« Reply #83 on: November 10, 2009, 10:36:39 AM » |
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My complaint is the owners attitude! Her casino put the chip in my account, I didn't hack into my account and put the chip there myself! So for her to insinuate I cheated them somehow is wrong I never insinuated you cheated my casino, i only tried to explain you that you were not eligible for this bonus, you received it by mistake. I think that everybody understood the situation. About the question, should i have removed or should i have not removed the bonus from your account, i'm affraid that i'm the only one to decide. So, i decided to remove the bonus considering it wasn't completed. When you have a business, you have to decide and perhaps you'll be wrong sometimes... It's like this. I had a look into your account. Unfortunately, you never deposited and never bring us depositor friends, so i cannot do a lot of things for you. By the way, i saw you have nice deposit bonuses available, by example you have two bonuses about 200% match deposit, so i can propose you something : if you make a deposit and use one of available bonuses, i'll give you an extra of $10, no wagering needed on it :-) I think it's fair. What do you think? |
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SLOT JUNKIE!!!
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« Reply #84 on: November 10, 2009, 11:21:09 AM » |
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My complaint is the owners attitude! Her casino put the chip in my account, I didn't hack into my account and put the chip there myself! So for her to insinuate I cheated them somehow is wrong I never insinuated you cheated my casino, i only tried to explain you that you were not eligible for this bonus, you received it by mistake. I think that everybody understood the situation. About the question, should i have removed or should i have not removed the bonus from your account, i'm affraid that i'm the only one to decide. So, i decided to remove the bonus considering it wasn't completed. When you have a business, you have to decide and perhaps you'll be wrong sometimes... It's like this. I had a look into your account. Unfortunately, you never deposited and never bring us depositor friends, so i cannot do a lot of things for you. By the way, i saw you have nice deposit bonuses available, by example you have two bonuses about 200% match deposit, so i can propose you something : if you make a deposit and use one of available bonuses, i'll give you an extra of $10, no wagering needed on it :-) I think it's fair. What do you think? Caroline, this is the comment I speak of when I say it was insinuating "She was not surprised to receive this bonus, but she's surprise to see that her bonus has been finally removed..." I took that as saying "She didn't have a problem when she wrongfully took this from us but she has a problem when we took it back." If that is not what you meant then so be it , but that is how I took it!!! Once again I have no idea how you run your casino and what you choose to name your bonuses, so as with any other free chip put into my account by the casino I didn't think I was doing anything wrong by claiming it, so naturally it was a shock and frustrating to just have it disappear out of nowhere!! Could this same thing happen with a deposit bonus? ? You are right I haven't made a deposit and despite all the other negative feedback I had read, I was going to give your casino a chance anyway and make a deposit right after I played the bonus I was playing and that is the honest truth! But after that little situation happened I was turned off and then even more so when you made the comment you made(first comment in quotations)) instead of simply apologizing!!! With that said, I see that you are trying to make it right and I appreciate that! And I will give you a chance! Oh and by the way I think I owe your casino .60 cents so you might wanna make the $10 you are offering $9.40 :-) |
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« Last Edit: November 10, 2009, 11:23:19 AM by SLOT JUNKIE!!! »
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***** Never take the BLAME nor the CREDIT for something you did not do*****
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Tradition-casino
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« Reply #85 on: November 10, 2009, 02:17:36 PM » |
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Sorry Slot junkie, i didn't want to make you sad but i cannot do more in your situation. If you change your mind i will grant you 10, not 9.40 ;-) For this deal, please contact me personnaly by pm here or on this post, it will be better than using the common way. I don't have any promotions in my account either, but I thought that was just because I won some money, promos usually seem to disappear if you win anything (for me at least) will I be able to get them back? (account nyssa3) I was wondering too if direct support rep could do anything about flushing my second withdrawal? I got my first one very quickly, but I have been waiting a week for my second one. I have been into Livechat 3 times about this, to see when I would be paid, and it was only today that I was told I needed to submit ID docs (not unusual in itself, but I already cashed out, so I thought you didn't need them), they said I was sent an email, I guess I was, but ALL email from your casino that I know about has come through, and there was nothing in spam or junk folder so IDK about that. Now I have been sitting in Livechat for 1/2 hour sending emails because my docs haven't arrived Chat told me that after my docs are approved I have to wait ANOTHER 2 - 5 business days for my withdrawal, so there you go, I was wondering if the owner might take pity on me and hasten the process I'm really sorry because i didn't see your post! So, i had a look in your account and i granted you very (very, very) nice bonuses especially for you and i apologize for the delay. Like i already told, since this week, all depositor players will be rewarded with no deposit bonuses + very high match bonuses regularly ;-) I hope you'll love them! |
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SLOT JUNKIE!!!
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« Reply #86 on: November 10, 2009, 02:43:22 PM » |
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Thank you Caroline, I really appreciate it |
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***** Never take the BLAME nor the CREDIT for something you did not do*****
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wintery
Sr. Member
Posts: 408
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« Reply #87 on: November 12, 2009, 02:36:24 PM » |
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hi there,i made some deposits now all my bonuses have gone. No no deposit or deposit ones?
winter890
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susie h
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« Reply #88 on: November 12, 2009, 08:01:11 PM » |
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is the $1.00 chip correct
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Tradition-casino
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« Reply #89 on: November 13, 2009, 02:21:41 AM » |
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hi there,i made some deposits now all my bonuses have gone. No no deposit or deposit ones?
winter890
lol How lucky you were! You won :-P That's why your bonuses were gone during your witdrawal process... But considering that you cancelled your winnings, your bonuses came back, so plz have a look in your cashier now :-) Hi suzy! Yes, you can use the $1 : it's a lucky coin for Friday the 13th ;-) |
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