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Author Topic: CLOSED - Tradition Casino  (Read 17480 times)
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« on: October 26, 2009, 02:08:29 PM »

Hi,

Tradition Casino Review

I'm the owner of Tradition Casino and i'm a french girl, so i'm sorry if my english looks a bit strange sometimes :-) I sent a message to Zuga and he allowed me to post here. i wanted to ensure you that our casino is fair.

If you have account closed it can be because you opened duplicate accounts in our casino or because you have already opened an account in Rival casinos. Usually, Rival policy don't accept those cases but we're different...

We're different because first, i'm crazy about gambling and i started to play at online casinos 6 years ago. Several months later, i launched my first gambling site... So, i decide few month ago to create Tradition Casino. I'm not like most of online casinos owners, for sure... I was affiliate before to launch Tradition Casino, that's why i use to deal with players cause i own a french gambling forum.

Second, we don't want to work like other Rival casinos so we made different setups allowing bonuses to players having already opened an account in Rival casinos. This change is new because casino was launched one week ago and we accept all players only since last Thursday, even if they have already an other account in Rival Casinos.

But of course, we keept some measures of security against chargeback risks, that's why some players received special notification telling that their account cannot receive no deposit bonuses, or that we can only accept deposits made with ewallets : oft(en it's because they have never deposited in Rival casinos, has opened duplicate accounts, made chargebacks, etc. Please be sure that we have all history of this, so in this case accounts are suspended or without any bonus clamable.

Concerning terms, they have been changed too recently and we removed the obligation to register a valid credit card before to use the free bonus. It was strange, i know, because Rival system doesn't permit for now to register a card without making a deposit, so we changed terms and now all is ok :-) lol

I'd like to precise that : if your account is suspended or if you cannot receive free bonuses, this measure is automatically applied by Rival software, so the only thing that i can tell you is that we are dealing with all players each time there is a problem, so please contact us by email if you need to find a solution for unblock your account : support@tradition-casino.com and ask for submit your wish to Emma if english support doesn't give you any solution :-)

I hope that you'll like my casino : plz never hesitate to contact us :-)

For us, players are not numbers, they are the key of our success.

 SLOT JUNKIE!!!, helwin      2 members gave a thank you!

« Last Edit: June 11, 2010, 02:29:07 AM by Zuga » Logged

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satansmuff View Public Profile
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« Reply #1 on: October 26, 2009, 02:11:46 PM »

Hmmmm....funny because I opened an account with you guys and was I told cannot recieve promotions because I have accounts at OTHER casino's....I closed my account there immediately afterwards......................username satansmuff
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« Reply #2 on: October 26, 2009, 03:20:50 PM »

I received an email from Emma wanting to make a deal with me and saying i can only uses ewallet and I wont be treated as the other members are  :'(because of accounts at other casinos...I closed them all too,still would not open my account Sad Angry and would only open it if I agreed to ONLY use Ewallet and was not allowed to receive the sign up bonus or any others at that Sad So can you unlock my account my login is booie
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« Reply #3 on: October 26, 2009, 05:39:48 PM »

Satansmuff and Booie, your accounts are unlocked now and you can enjoy our bonuses ;-)

I hope you'll like our casino!


 BOOIE      1 member gave a thank you!

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« Reply #4 on: October 26, 2009, 07:12:26 PM »

Karen3565 user name is blocked can you open it?
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« Reply #5 on: October 26, 2009, 07:17:27 PM »

thanks but i wont be making any deposits till there is more than just a 15% promo in my account BOOIE
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« Reply #6 on: October 26, 2009, 07:23:41 PM »

id hope that if you are unlike other rival casinos, you would allow Canadian players like other casinos do Smiley
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« Reply #7 on: October 26, 2009, 07:35:24 PM »

Booie, i gave you an answer by pm and your account has now great bonuses :-P

Karen, i unblocked your account too :-)

Like i explained to Booie, Rival system give us a rate for all players and we cannot change this rate, even manually :-( We can only try to understand why the account is automatically suspended or why no deposit bonus are blocked. For this, we need your help. Often, players think that they go to play, enjoy free money without never make deposits or open duplicate accounts in the same casino but in Rival casinos, you cannot : the security system blocks your account and the only one solution after this is to deal manually :-(

Most of Rival casino don't want to try to change the system and allow players manually with "high risk rating"... I understand them because we're receiving up to 250 emails per day from blocked accounts or blocked bonuses, so, believe me : it's a lot of work to examinate each account and reply to each request :-(

But i know that for most of players, just making 1 deposit in 2 differents Rival casinos, can  decrease risk rating up to a good level and permit to you to get free bonuses automatically if you open an account in a newly launched Rival casino ;-)

Of course, if my casino could be one of these 2 casinos receiving your deposit, it would very nice from you lol

I hope that everybody understand me properly, 'cause i know that my english is a bit special... Special like my casino :-P

 helwin      1 member gave a thank you!

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« Reply #8 on: October 26, 2009, 07:36:50 PM »

id hope that if you are unlike other rival casinos, you would allow Canadian players like other casinos do Smiley

Unfortunately, it's the only thing that i can't manage... I'm really sorry for you :-(
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« Reply #9 on: October 26, 2009, 07:37:44 PM »

ah, its ok...hopefully one day Rival will welcome Canadians to play
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« Reply #10 on: October 26, 2009, 07:51:22 PM »

so there are now TWO 15% promo...BOOIE
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« Reply #11 on: October 26, 2009, 08:27:51 PM »

What can i say, Booie ... Your account has been blocked one time more! I unblocked it manually for the second time, please have a look now :-)

 BOOIE      1 member gave a thank you!

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« Reply #12 on: October 26, 2009, 08:33:30 PM »

These are the most ridiculous NDB playthrus ever Huh?  99x Shocked Angry

Though, I am glad to see the owner here, in my opinion it is not business wise to start off this way! Players like to feel like they are valued from the very beginning(signup)! For the most part an opinion is already formed based upon what the GRAND OPENING  bonus the casino is willing to give as part of patronizing your business.

You gotta remember there are many established reputable casinos including RIVAL that are more than willing to give free chips as well as GOOD deposit bonuses with reachable wagering requirements  and with those outrageous Shocked Shocked wagering requirements you are offering, it is an instant turn off Sad

Tradition is new to the game and should do everything to first get new players and then to retain them!

In no way am I telling you how to run your business, I am just giving my opinion based on how it makes me feel and I am sure I am speaking for a few others here!

 Tinmanfan      1 member gave a thank you!

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« Reply #13 on: October 26, 2009, 08:44:50 PM »

We chosed this politic because i think that the difficulty is not about finding new players. The real difficulty is about to keep players and ensure them a good vip program with bonuses nearly every day. In our casino, you deposit only $50 and you become VIP.

I worked six years closely to french players, so i'm known and they trust me. And if they trust me it's only why i'm fair and close to them. I won't change for now wagerings or something else, just i can tell you : try tradition casino and you'll like it :-)

Efficient customer support french + english, fantastic vip program, great music + interactive lobby, Rival games and a new politic about players usually blocked in Rival casinos.

Try us, i think you'll quickly see the difference :-)

 SLOT JUNKIE!!!      1 member gave a thank you!

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« Reply #14 on: October 26, 2009, 09:37:35 PM »

Hopefully you will earn trust Internationally, because that is what your casino is going to need to survive in this game Grin


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