Hi all,

basically it is regarding that $50 new virtual city bonus, basically i told my dad about it and my dad registered when he was at his house then came over to me and played it at my flat on my IP address and he was able to win £103.04 the withdraw was processed after 3 days then he went to support tonight and they told him to ring them so he did and they said that his account has been locked because he played it at my flat on my IP address, im sorry to say but this is really bad business, they are looking for any excuse not to pay, my dad met the wager and withdrew then went home.....

then the next day i went to support and they said they would recreate my account for me so i could claim the bonus, so these was the 2 reasons they said my dads was not allowed, so they recreated my account so that they could use this as an excuse not to pay my dads withdraw which is (ROGUE TACTICS) really bad tactics,

so this is a warning to avoid this casino group and please try not to deposit in this casino and play at any other address other than your own and on your own IP addresses because this is bad, all other microgaming casinos dont have this rule about IP addresses even though my dad registered his account on his ip address not mine then he just played the money on my ip address when he came round to my flat, im seriously shocked, and im not the only people this has affected, if you type virtual city casino risk management in google the first link that shows is a forum with people warning similar tactics....

when i spoke to ben in risk management team, when i phoned them i asked why they locked my dads account and not mine, he couldnt answer, he was just avoiding my questions and kept saying this conversation isnt getting anywhere then when he did answer he said (do you want me to lock your account) so this just tells me they locked my dads cos his had that £103.04 withdraw, that is why, this is really bad then my dad said they said to him you can still open other accounts at other casinos in our group and deposit in them if u like, what bad tactics is this, my dad is furious, cos my dad phoned them before i did you see....

if anyone can help i would sure appreciate it

thanks

LuckyRJ

lhasalover thanks for reply, but my dad did ladbrokes on my ip address too and his was ok and he withdrew ok there.....

so im sorry to say but i dont think this is a rule that all casinos use, just the casinos that want to use any means posible to not pay people there money

but why did they lock my dads account then and not mine, this is obvious tactics, my dad did nothing wrong and niether did i, but yet just because my dad came and played it at my address his got locked, his got locked only because he won and had £103.04 in his account, that is why they didnt lock my account (the evidence is staring right in the face, they are cheating and lying)

another example, go wild do not have that rule too with IP addresses, my friend has played and deposited in go wild when he was in my flat and then i deposited too that same day i watched him and he watched me and we both won that day and he withdrew fine and i canceled my withdraw that time, so just trying to show you that this tactic is totally out of order by casino reward groups

Oh oh oh..........i just stopped for a moment to reread your first post because i was about to ask you why your dad would register at your house in the first place. But you are saying he registered at his OWN house then played at your flat.

Now that is a horse of a different colorful and to be honest the only thing i can think of is he registered on your laptop and the casino tagged the computer.

Lips

See, Lips, that's not a horse of a different color to me.  I could go register different accounts at my friends' houses all day long, then come home & play those new accounts on my own computer.  Very easily done, so it's too open to fraud.

so if my pc broke and i had to get a new one,then signed into my accounts on the new one would i be considered abusive and denied my winnings?tell your dad gl.

When I was in the hospital for a while last year, I downloaded some of my casinos to my laptop so I could play while there.  I notified all the casinos first, and had no problems.  'Course, as I said earlier, I've been gambling online for 12 years, so a lot of them know me.

But, I've also read of husbands & wives playing on separate accounts - they set it all up first with the casino so there wouldn't be any questions later.