i contacted live chat when i recived my email...and asked what is up with my loyalty point that villento said would transfer over...live chat instisted that they knew nothing about the email i copied & pasted it to chat...still instisted that they knew nothing and had no affilates...
i told them on chat that i would make sure to report it to the correct authorities because their casino had all my info and i had an account at their casino that i did not set up myself..so that sounds like fraud
so i said ok and ended that chat....well i received this email 2 days after..
I trust this email finds you well.
Allow me to introduce myself to you as Joey Nevada, casino manager at Vegas2Web. In exceptional circumstances I do find the need to handle a query directly to assure you that every step has been taken by our support team to handle your query.
In this instance however, the support desk agents were not provided with information on how or when these accounts were created. This is the only reason you were provided with limited information yesterday.
Part of what was advised over chat was that we are in no way affiliated to any other casino. This is true. Vegas2Web is a separate entity entirely that is operated by Rival powered software. The email you received was from a casino that decided to provide you with a solution to the issue players from the USA faced because of an executive decision made by their software provider to pull out of the US. They wanted to refer their valued players to a casino that would no doubt be concerned with each of their players and provide them with a continued level of excellent service and entertainment.
This is why your details were transferred to us so that we could provide you with trusted software and a secure online casino at which to continue playing.
I see that you also mentioned loyalty points in your chat. If you refer to that email once again, you will find that you were advised that your loyalty tier status i.e. that of a club player
has been transferred over. This change was particularly beneficial to the VIP players who could experience the benefits of the new casino software and still maintain their tier status which affords them higher match and general promotions based on their transactions. Please note that your loyalty points have not been transferred to Vegas2Web as those points were not accumulated through our software. For more information on moving up a loyalty tier and becoming a VIP at Vegas2Web, please click here.
Danielle, I sincerely hope that the information provided here has answered your questions. You’re welcome to log into your preregistered account at Vegas2Web (login name jonizia711) and benefit from the fantastic opening offer of $1,000! This offer is divided as follows:
• 100% deposit match for your 1st deposit up to $150
• 30% deposit match for your 2nd deposit up to $750
• 50% deposit match for your 3rd deposit up to $210
• Free spins
every week for 52 weeks (terms and conditions apply)
You will need to claim a promotion in your account before you make a deposit and both deposit and bonus will be credited to your account at the same time, bringing you more time to wager on your favorite games!
We hope you enjoy the magic Vegas2Web bring to the comfort of your home and wish you the best of luck!
ALSO i would like to add that i received an email from them today..and find it odd that they have the same contest like villento----The Mystery Symbol, contest and the Weekend purchase bonus....hummmmmm