Got an email today from Twist Casino. They offered me a 20.00 chip because todays my bday.  I went to the site to claim it in chat like the email required me to do.  I spoke with Andrew-sup, who told me I could only claim the chiip by sending me a photo ID that it was me.  I told him that they should know it's me they sent me the email and that I didn't have a scanner, which I don't.  He was kind enought to credit me anyway.  Later that afternoon I decided to play my credits and low and behold they weren't there.  I went to live chat and again, got Andrew.  He told me that they appeared there for a few seconds and then disappeared because they would not give them to me without a valid ID.

       Why would you send an email to your customer, ask them for their user name on chat, see that the email address I gave him and the user Id were infact one in the same customer, and then ask for proof??  

         I didn't realize I had to jump through hoops just to get a free chip........ pathetic

   Thanx Katt I'll give it a try