Got an email today from Twist Casino. They offered me a 20.00 chip because todays my bday. I went to the site to claim it in chat like the email required me to do. I spoke with Andrew-sup, who told me I could only claim the chiip by sending me a photo ID that it was me. I told him that they should know it's me they sent me the email and that I didn't have a scanner, which I don't. He was kind enought to credit me anyway. Later that afternoon I decided to play my credits and low and behold they weren't there. I went to live chat and again, got Andrew. He told me that they appeared there for a few seconds and then disappeared because they would not give them to me without a valid ID.
Why would you send an email to your customer, ask them for their user name on chat, see that the email address I gave him and the user Id were infact one in the same customer, and then ask for proof????? 
I didn't realize I had to jump through hoops just to get a free chip........ pathetic 
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- Started by
- gio400
- at Jan 17, 12, 03:37:36 PM
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Full Member
107
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- Replied by
- kattboots
- at Jan 17, 12, 09:26:49 PM
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Mighty! Member
2805
Well, first things first, HAPPY BIRTHDAY gio400.
I am sorry you had to get treated like that on your birthday... did you go to any of the other casinos to get a chip... you have to ask most of them that give them. There are some suggestions in a thread here somewhere... you can do a search for Birthday Chips or similar.
And finally, I have to say is that this is very TWISTED!
katt
Thanx Katt I'll give it a try
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