Here is an update to my situation - emails between me and the TM rep
Reference number: LTK52605756291X Please use this ticket number in any correspondence with us.
Subject: Courtesy follow up - Timed out transaction
This is a courtesy follow up in regards to your pending transaction query.
We have received the screen shot from your bank account
and the amount of $90 can be seen as Authorization Pending. This means your issuing bank has placed a hold on the funds awaiting authorization. We have been in contact with the Banking Processor responsible to contact your issuing bank and speed things up. The $90 will most likely be credited back to your bank account.
We are hoping that this will be done over the next few days before the weekend.
Currently you have a $25 bonus that is available, and 20 Free spins
on the video slot game Legends of Greece.
I trust everything is now in order and I will mark this as resolved. Thank you once again for your patience and understanding in this regard. If you do have any further questions or queries you are welcome to contact us any time.
James MatthewsTreasure Mile
- Senior Host
Wednesday, March 21, 2012 1:47 PM
I have re-checked my Account Now Visa account. The $90 that was originally withdrawn on 3/15 has not only not been put back into my account but there is now a $100 debit as well for the same day with the same Treasure Mile ID# on it. Now I am assuming that other casinos cannot use the same ID# for the same date but would need you to confirm that since I do play on other sites and want to make sure that there are no other casinos using the same transaction description.
I have attached a screen shot of my AcctNowVisa statement showing both debits to my account from TM.
Your comment below in your email that I have highlighted says "most likely" I will get my $90 back. That does not leave me with much confidence and though I know you are going to say you have no control over my Visa account the fact remains that as of today 3/21 I have had $190 now deducted from my Visa account to Treasure Mile and have never received credit for either of these transactions in my TM account (see TM history statement)
I will wait until this weekend and check my account daily for updates..and again I find it a little off that you so quickly have marked this as "resolved" since it is anything but that...