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Author Topic: Topgame Bug  (Read 3098 times)
Male TAAADAAA View Public Profile
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« on: June 20, 2009, 07:28:38 PM »
this is great  Grin Grin, below is the email I received from all topgame casino.  I have about a total of $80 from adding up all of the returned money from all of topgame casinos

This message was generated by our system and should actually have stated that you were receiving a refund from us due to the fact that we had a problem with several video slots. A bug was discovered which affected Dioblo 13& Dougies Delights.

As a result of this bug some players may have been disadvantaged when playing these games and hence our software provider Top Game has decided to compensate everyone who played these affected games.

The affected games have of course been fixed and as you can tell we are in the process of crediting all players as we speak.

However we do owe you two sincere apologies, one for the fact that we had a bug on some of our games and the second for the faulty email which was sent to you earlier.

Let me reassure you that no money was taken from any player and we are taking firm steps to ensure nothing like this will happen again.

Once again I offer my sincere apologies on behalf of Top Game platform and the Casino Management for this situation and any inconvenience that was caused to you and I hope to see you visiting us again soon.
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Female sexyASHvixen View Public Profile
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« Reply #1 on: June 21, 2009, 03:17:41 AM »
I know isn't it great!

I was given back a total of about $400 from all the topgame casinos.
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« Reply #2 on: June 21, 2009, 05:00:48 AM »
Very nice indeed.  Well done you two.  I wonder if anybody else got some back.

blue
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Jimbeaux View Public Profile
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« Reply #3 on: June 21, 2009, 06:20:14 AM »
Grin... I got 5 cents...

And only from Money casino
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« Reply #4 on: June 21, 2009, 06:51:43 AM »
Just a quick update, after seeing that the glitch affected all Top Games casinos I started logging in to my other casinos. In both 7spins and Gold Vegas I am showing a Negative balance in my accounts and Live Chat says they are experiencing "Technical Difficulties" at the moment. Maybe their technical difficulties can change the negative to a positive and include a couple zeros added to the back of the dollar amount... grin
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« Reply #5 on: June 21, 2009, 07:36:00 AM »
  I didn't get anything from any of the Top game casinos. I have deposited in maybe 4, but I have lost at least $14,000 at Thebes alone. I think I'll get a letter out. Thanks for letting us know. I have seen a few things go wrong, one is that on deuces wild the auto hold holds cards that is supposed to be a straight but not. I brought this to their attention a long time ago and I am sure I saw it happen again. Wish me luck.
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Female helwin View Public Profile
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« Reply #6 on: June 21, 2009, 07:41:06 AM »
  Does this only affect us if we played those 2 games you mentioned?
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« Reply #7 on: June 21, 2009, 09:01:54 AM »
I believe that it is only thoose who have made deposits and played thoose two games in the last four weeks. You can read about what have happened in other forums. I know now that I will never deposit or play in their casinos again.
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Female mchavez3 View Public Profile
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« Reply #8 on: June 21, 2009, 10:04:27 AM »
casinos are now DOWN FOR UPGRADING
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« Reply #9 on: June 21, 2009, 10:21:30 AM »
Following through on this, and doing some research around the net the "refund' seems to have come from the fact that three games at the casinos running Topgames software had the ability to hit the jackpots voided by the removal of two of the five required Wild symbols thus rendering a Jackpot impossible. Now hitting the jackpot is not something that happens except rarely, but the removal of those two wilds, one on first reel and one on 5th would have made the likelyhood of hitting a paying spin at a major disadvantage from the very first spin.

To compensate for the "Glitch", which was first brought to the Rome casino folks attention back in March (they finally announced the glitch and removed the games for a shorttime on the 19th of June) and it was found at ALL Topgames casinos Money Casino offered me... .05 cents in compensation. .02 for actual loss and .03 to make up for the "inconvenience".

Not sure if I should be Laughing or offended.

Am sure it will be awhile before I risk a deposit.
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Female Tirilej View Public Profile
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« Reply #10 on: June 21, 2009, 10:44:37 AM »
One good thing that I found out from this is the fact that to be able to win the jackpot on thoose two games you have to bet $45 or $65/spin. I did not know that. It is a little too much for me as I am use to bet $0.45 or $0.65/spin. Some difference maybe :-\
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« Reply #11 on: June 22, 2009, 09:10:35 PM »
I received $1.06 from two Topgame casinos.  That went real far!
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Gambling Gods, I pray to you always!
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