Please enter your FIRST NAME in the line next to the OK button and then press the OK button. An operator will be with you shortly.
You are now chatting with Neil.
Neil: Hello monika! Welcome to the Rewards Loyalty Team, how are you doing?
monika: ....................
monika:.....................
monika: ..............................
monika: ..................
monika
monika: .............
Neil: Thank you.
monika: 06........
Neil: How can I help you
Neil: ?
monika: i get yesterday 20 $ bonus into my vippoints but i don t can redeem it because deposit history isseue
monika: so now
monika: if i deposit now 20$ can i get a deposit offer for that and can i claim the 20$ that allready are credited in my vippoints
monika:
Neil: Ok
Neil: Let me see
Neil: Can you please confirm your Casino account number for me monika?
monika: xoxoxo
Neil: Thank you.
Neil: Egalement
monika:
Neil: Can you please confirm your Casino account number for me monika?
monika: xoxoxox
Neil: Thank you.
Neil: In addition
monika:
Neil: For security purposes, can you confirm your Full name, date of birth, ZIP code, email address and phone number please monika?
monika: i juast give you
monika:
Neil: Yes sure sorry
monika: np
Neil: Please hold for a moment while I check the details in your account.
monika: ok i hold
Neil: monika, The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors – including your entire history within the Casino Rewards network – and as indicated in your rewards page we are unable to provide you with the specific criteria by which the suspension will be lifted.
Neil: We simply ask that you continue to demonstrate an intention to play, deposit & wager at the casino in accordance with the Casino’s promotional Terms and Conditions and your entitlement to redeem points will be replaced.
Neil:
monika: so if i deposit 20 i can have the credits in my vippoints/
monika: ?
Neil: I can not really confirm Monica
monika: huh
monika: what is this???
Neil: I am sorry but this automated and controlled by our system
monika: can i please talk with dutch live suport
monika: this i s realy go out of range
Neil: We don't have any dutch speakers at the moment, you will need to come back in 9 hours for Dutch support
monika: so i deposit maybe another 10 times and maybey still not eligible
monika:
monika: is youre manager availlabler?
monika: i need to check this, for further relation ship between us, and because trust
monika: because i really get a few mistery signs now with youre casino
Neil: Let me see one moment please
monika: sorry foor thAT
Neil: No worries monika
Neil: Just wait
Neil: A moment
monika: i cant help ,thnx for understand but its my money i sent
monika: i need hard to work for my money
monika: it must be enough 1 deposit to claim my vippoints of a nother bonus me is promesed , other wise so can you keeping me on with vip points what i not can redeem everytime, that will be beticticeles
monika:
monika: so please talk with the maneger and explane this situation ,so he can confirm
monika:
Neil: I have checked with my manager, he is busy at the moment, our system locked your account because you deposited 6 dollars and got 60 euros bonus
Neil: Is there anything else at all that I may be able to assist you with monika?
monika: huh,you locked the casino acount?
Neil: monika, The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors – including your entire history within the Casino Rewards network – and as indicated in your rewards page we are unable to provide you with the specific criteria by which the suspension will be lifted.
Neil: We simply ask that you continue to demonstrate an intention to play, deposit & wager at the casino in accordance with the Casino’s promotional Terms and Conditions and your entitlement to redeem points will be replaced.
Neil:
monika: yes i understand that .so i come to you
monika: and say
monika: i will deposit 20$
monika: is that ok ,for clearing up this isseu
Neil: I have no information about that as I told you before
Neil: Is there anything else at all that I may be able to assist you with monika?
monika: i m realy confiused now please understand me and help me to solf out this isseu
monika: i think i better go
monika: this goes outof my range
monika: thnx bye
monika: i ask in casino forum\s for help
monika: and will show this convorsationm
monika: thnx
monika: bye byer
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