well hi you to: wish i found this topic before blue pointed me here:)
wild vegas? figures ..
i will start by saying that the virtual group in my eyes is very suspicious, since 2092 they have had 1000's of complaints, for not paying, stalling, voiding, spamming etc.
they all share the same philosophy in my eperience, just recently i gave them a shot via these forums, but only because of the funny answer contest: i thought, hey if i win 500, id better be signed as member on
winpalace, which i did, and through the registration progress i noticed i was back in
cool cat/cirrus/wild vegas style!
i thought well maybe its different now and proceded.
i gave a code for no deposit, ( i recommend you always do ) its a good way to test the casino, the support etc.
then started playing the feature guarantee
slot, which after reading rules and payout, seemed pretty cool.
i then went on o.50 bet, and was saving my percentages to 34 % so i could see if it would hit.
heres what happened:
Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Win Palace, how may I assist you?
dirkemans: dirkemans
dirkemans: hello again
dirkemans: i have a little complaint
dirkemans: i was playing the aztecs guaranteed
dirkemans: and saving up pecentages to give it a spin
dirkemans: i was at 34 %
Casino Support: can you print screen for me so we can check?
dirkemans: then had 0.80 cents left, so i waited one more spin, to make my final chance on the feature
dirkemans: i cannot prt screen cause it dissapeared
dirkemans: poof
dirkemans: im still in the slot
dirkemans: didnt do anything
dirkemans: but thee percentage has been reset
dirkemans: without me changing bet-size, or pressing spin, or
free spins triggering
Casino Support: if you have some problem in the future, and the games arent working right, you need to print screen so we can check it
dirkemans: well the problem is not printable
dirkemans: you cant expect me to prtscreen every time before i spin
dirkemans: that would be a bit too much wouldnt it\?
Casino Support: no, im just saying in general if you have any problems
dirkemans: you could check the software
Casino Support: just keep that in mind , that way we can be more helpful
dirkemans: and see that last time i had free spins was 0 on the 0.50 ct limit
dirkemans: and that i bet 0.50 for about 30 dollar
dirkemans: and i can show you the prt screen of my percentage now
dirkemans: and you can cross them with the data of my betting
dirkemans: i know your software can do that
dirkemans: so pls
dirkemans: be so kind?
dirkemans: if your looking for depositors i might add, that im looking for reliable software, good support and fair game
Casino Support: i dont understand how that can help, what do you want me to do with it?
dirkemans: you can check my last 100 bets or so
dirkemans: and will see that i was on the same slot, w/o changing limit
dirkemans: w/o triggering
free spinCasino Support: One moment please.
dirkemans: and w/o pressing spin
dirkemans: ok
dirkemans: still here?
dirkemans: <.<
dirkemans: >,>
Casino Support: yes <-(20 minutes later)
dirkemans: o,o
dirkemans: ok
dirkemans: and did you find anything?
Casino Support: i cant really see what you are alking about, i went over your games , but it doesnt give me the %
Casino Support: *talking
dirkemans: cant you see if i pressed the chance button or not?
Casino Support: i can see what games you played, and which game paid off and what amount
dirkemans: cause if u can i cen send you my screenshot, and you will see the latest balance, knowing i only played this game,
dirkemans: so you cant see bonusgames?
Casino Support: ok, what you need to do is send an e-mail to support with this problem and we will look into it
dirkemans: hm
dirkemans: i dont know
dirkemans: lot of ahassle for a little chance
dirkemans: cant you just copy paaste our convo and give it to the proper people
dirkemans: ?
Casino Support: im sorry, i need an e-mail request by you
dirkemans: well ill think about it
dirkemans: thanks
dirkemans: byr
Chat session has been terminated by the site operator.
so , not really good right? the only reason i was reasonable was with the 500 chip prize on my mind ( funny answer contest i was sure of winning
)
but i wasn't really charmed...
i have the screenshots of both chat and slot, but it doesnt really proof much.. if anyone wants to look ill post them though/
anyway i think when software fails, and i need to prove it, and they say they cant see what happened, and i need to go elsewhere or do it in writing, to me that is already a bad sign, regardless of the nice contest.
so i will as of this post never ever go to virtual group casinos again!
imagine me depositing, then winning and suddenly a software failure, an even if i would take prt.screen b4 every spin, what could i prove exactly? i can promise you it wont be enough proof to get money back!
pls stay away from them is my opinion
regards
