I did deal with the casino reps. I claimed a promo, then reversed a withdrawal as the promo allowed, the withdrawal was accepted. I played out the original amount, as mandated by the promo, after which the promo offered  a$55 free chip. The casino said I did not claim the promo before I reversed a withdrawal to use for the promo. With me so far? I certainly did claim the promo before making the deposit by reversing a withdrawal. The first rep I dealt with  said he readded the promo to my cashier, and I could make another deposit and use the promo. Now that means the promo was no longer in my cashier, available for me to use. Why? Because I HAD CLAIMED IT! That is why he "readded" it to my cashier.  A week ago, I tried claiming this same promo that was alive and well, streaming in their promotion window and in my cashier. Claimed the promo, made my deposit, played out the deposit, then expected the $55 free chip. Had to get on chat to see what happened. I was informed that particular promo had expired, even tho it was in the promo window and in my cashier. This is not a % match that is added to your account balance immediately. You must play out your deposit first, then you get the free chip.
How does this make me a sore loser and why should I calm down? Seems to me they change the rules whenever they don't want to follow thru or they have a serious software/server issue. Except for when it comes to taking your money, of course.
I use an on-line wallet for immediate deposit/reversals so it wasn't my deposit. I suspect it is their software/server that did not recognize the facts.
They should have known that I had claimed the promo when they saw it was no longer in my cashier. Everyone knows it goes away once it has been claimed. If something malfunctioned, they should have manually put a $55 free chip into my cashier. Many casinos will do this as good will and I am surprised and disappointed and yes, angry, that Tropica apparently is sinking to the point of arguing with someone who has spent a whole lot of money at their casino.