smart live casino/poker cheating stay away

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Last post made 12 years ago by dumpy07
dumpy07
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  • ive just won a freeroll poker tourney at this casino and went on to play 5 card draw but could not select cards here is the casinos live chat response make of it what you will
    Please wait for a site operator to respond.

    You are now chatting with 'Karol'

    Karol: Welcome to Smart Live Casino you are speaking to Karol. How can I help you today?

    Karol: Hi Anthony,

    Karol: It might be due to the fact that you are not a real player and the tables that you join are being

    Karol: 

    Karol: joined by othe rplayers who are

    Karol: hence you are being pushed away every tim e somebody joins the game

    anthony harrison: hello im playing 5 card draw at the moment and cant select cards

    Karol: please make a minimum deposit and see if this occurs again

    Karol: I guarantee you that it will not

    Karol: another psoivility is that your browser is faulty

    anthony harrison: why di i need to do this i have funds won from a freeroll and sngs

    Karol: please check if all cookies are deleted and restart the browser

    anthony harrison: ok ill clean my pc

    Karol: yes, but system does not recognise you as real player

    Karol: system  will always discriminate you under PFF

    Karol: to secure better game experience for real players

    anthony harrison: dont really know what you mean

    Karol: as you can imagine we have many players just visiting the site and spoiling the traffic

    Karol: hence this recursion

    anthony harrison: so what your saying is im being cheated by the system cos ive not made a deposit

    anthony harrison: this does not seem right or fair at all

    Karol: cheated? we ensure that real players are being protected by the PFF activity

    Karol: it is for players beter game experience

    Karol: if you are real player and you have another 100 who are jokers and they block the tables

    Karol: it spoiles the game

    Karol: please make minumum depsit of 10.00

    Karol: and see what happneds

    Karol: you can always withdraw the money at any time

    anthony harrison: hang on a min i have won some cash on a freeroll and now want to play poker with it yet your ystem will cheat me out of it untill i deposit what is the point of the freeroll and building a br for free if you have the poker skills

    anthony harrison: i dont want to withdraw i want to play

    Karol: I express myself clear Anthony, I hope that you will understand the reasons behind this actions

    Karol: as it is overall for all players

    Karol: unfortunetelly your case has been stucked in am middle

    anthony harrison: i can not see how this is fair at all im being discriminated against because ive won

    anthony harrison: for free that is why have freerolls

    Karol: as I said when you will make minimum deposit the issue will be resolved and you will always can withdraw

    Karol: you a had free roll, you won, what is not fair??? pls make minimum depsoit and continue playing

    Karol: your situation will not change at all

    Karol: will it?

    anthony harrison: no i dont think ill deposit here at all i really dont like this site anymore it does not treat its customers and potential customers correctly thank you for your help today ill put this delimma to forum members see what re actions i get

    Karol: you are entitled to your own views, but please acknowledge that we are serious casino

    anthony harrison: huh???

    Karol: and do not want to deal with this kind of issues, i explained you everything deeply now

    Karol: bye bye

    Chat session has been terminated by the site operator.

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