josie46 
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« Reply #15 on: August 07, 2009, 12:05:12 PM » |
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hi , when will you catch up on new games, i havent seen any in over a yr. ty josie46
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genenco
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« Reply #17 on: August 07, 2009, 01:36:16 PM » |
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Well, I'll "Chip" in with my thoughts. I'm REALLY glad you have come here and explained a few things. This helps start a conversation and leads to questions and answers. Now as to me personally. I think the "Warning" should stay in place. I know you'll do your best to resolve the issues you are about to confront. But "Saying" so, isn't "Doing" so. The judgment should be reserved until we know that this has been remedied and is a constant instead of a "Hit or Miss" thing. Then there's a BIG question. "Honesty" Who does your audits? Can they be viewed by the general public (Meaning Players) and is this a reputable auditor and firm? Next, what is it with all the free chips? Grande Vegas and Lucky Red and several other (Including Rivals) rarely ever give free chips, but frankly the mod here has shown how often and how many are given away each month. I think there's going to be more questions, but again, this is not something that will be taken care of in a blink or even a week. Yes, it takes time, but what with so many wondering how this will be resolved, the players who would be willing to play will stay away till then. |
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"Today, most of the good people are afraid to be good. They strive to be broadminded and tolerant. It is fashionable to be tolerant but mostly tolerant of evil and this new code has reached the proportions of demanding intolerance of good."
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Imagin.ation
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« Reply #18 on: August 07, 2009, 02:03:33 PM » |
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Ingrid,
Thank you for responding in a timely matter to something
so important, something that should be a #1 Priority,
for these problems we address here are reasons as to the
warning you have. 2 days time i guess is.. okay.
Personally, i would of jumped on it immediately.
I really don't think it will be that easy, i can go back to
2007 in this forum, and read the same thing i have been reading
in 2008 and 2009, and the same experiences to have been
happening since then doesn't cover "months".
Theres just no excuse for it, only thing that can happen
is it all start to show the promises you are making to become
valid. It's not a months thing, it's years.
Meantime Ingrid we members in the forums
are glad to have you, you are going to have
your hands full lol, and it would actually be so nice to see that
warning removed due to the changes and upgrades you
are trying to make.
I wish you goodluck.
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Use Your Imagination
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PO1Mike
Newbie
Posts: 36
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« Reply #19 on: August 07, 2009, 02:22:06 PM » |
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Prismaffmng, I have a question you might be able to answer for me even though it deals with Club and CoolCat casinos. I know you are all connected. I have had three withdrawals from Club that have all come via moneygrams that I had to go pick up. No biggie there. The first one was free of charge. For the second one I was charged by the casino a whopping $39, which ate up quite a bit of my winnings. The third one I was charged $21 by the casino. With CoolCat they sent me a check through FedEx. It arrived at my front door and there was no charge whatsoever. That was by far the most convenient way as well as the cheapest for me. And by the way, they all took between 6-8 weeks to arrive. My question is, why is there such a variation in the way these claims are handled? If you are all together, why are they not even remotely the same? Seems like there should be a standard way that all of your casinos should be using. Also, I have a withdrawal pending at Club right now. I will see if it only takes around 15 business days to complete like you suggest it will. No offense but I will have to see it to believe it. Thanks in advance. |
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Jimbeaux
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« Reply #20 on: August 07, 2009, 02:39:08 PM » |
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Ingrid, i am happy that you came up with a full and clear response, and perhaps you (and by association the rest of the virtual network0 are shooting for a new face... a second shot so to speak. Many of us here have been playing online for more than a few years and are quite cognizant of many of the up's and downs. Yes the road to redemption can be harsh, and trust, once broken , I am sorry to say will be reluctantly given, and then only by firm examples. That said, many here are also in need of a similar "redemption or grace period. During these same periods, i myself have more than once multi chipped, never once intending either a withdrawal attempt nor unfortunately a deposit either. if a Player who had, in the past, used multiple chips were to swear off the practice, become a true depositing member in good faith and from here on out follow all Terms and conditions as set forth by your (and by corollary, the rest of the virtual group) would their past history be raised in the future as a cause for the voiding of future payout requests? I more than recognize the effort you are trying to put forth here, the turning of the figurative leaf. I also can go back to 07 to a very similar promise of commitment, then again to spring of 08. The latter part of 08 looked promising but by late fall things had once again degenerated and evolved to the circumstance we find today. I am willing, with a show of effort on your parent companies part, to look at the next couple months as a probationary period, the end of which we would remove the cautions associated with your group. One thing I would ask would be that you to consider a similar "probationary" status for past "abuser's". Let me make this clear... I like Prism casino... I won my first online pot their. On my very first chip. My request for withdrawal was processed in the server, and never went further than that. at the time (mid 2007) every attempt to access live chat came with a "no ones home" message. Every email sent was unanswered. finally after 2 months of no response i spun out the win and have never since considered depositing. I quickly found out I was not an isolated instance... this is the stigma you are attempting to overcome... not a series of second hand experiences but real players who felt they were wronged by how things ran in the past. that said... we Love RTG gaming. we love the slots. given a chance to spin a hour or so, most of us , win or lose , are satisfied we got our money's worth. We Love the bonuses offered, love the challenge posed by the playthrough requirements 9 it gives added edge and focus during gaming). if there were an inkling in most of our minds that we could actually claim a win when it occurred I think you would find that a good percentage of the 12,000 registered members, or the 2000+ members who view these pages daily could be inspired to a second chance. It is a start... and I appreciate the email contact information. You heard the Lady folks. I am going to start a thread in the Casino General discussion section called "New leaf" for feedback on this. If you have a current pending dispute with either Prism or Slots of Vegas let me know and i will look into it, with Ingrids assistance. I know there are more than a few folks out there who are depositing members. Let's see a couple of new wins requested and the payout time tracked.. A final note. Give me feedback in the new Leaf thread. If you have a good experence, if you notice a marked change for the positive... let me Know. if you run into problems, if the situation remains same ol same ol... let me know that as well. |
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Jimbeaux
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« Reply #21 on: August 07, 2009, 02:44:53 PM » |
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PO1 Mike,
Please send Ingrid your user name and the details of the pending payout so she has something to work with. Hit me an IM with the date of the request, dates your documentation were accepted (if not already on file) and because you made it public here, let us all know when the payment is recieved.
15 business days is 3 weeks. there are no major holidays to impede this and as you have been a depositing member in, I assume, good standing, we can easily see the results.
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luvkittynumber1
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« Reply #22 on: August 07, 2009, 03:28:53 PM » |
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FREE SIGNUPS CHIP
40X Playthrough
$100 Max Cash-Out
Redeem:
100FREE
No Deposit Required
(Depositing members only)
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Get in, get out....Nobody gets hurt!!!
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Imagin.ation
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« Reply #23 on: August 07, 2009, 03:47:50 PM » |
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There is one other thing, i see alot.. please understand this is not relevant to me, because i KNOW already why it is done I'm a long time RTG player, have had the same experiences as Jimb described, i am a double chipper, and the reason is because of passed experiences, i love the RTG's, and i do find free chip codes for players, these codes being found are good for the potential depositors, or who even never tried the casino before,and become depositors, so actually it's not a bad thing. This question is for those of who come and say..and it is seen 100's of times.. "I tried the casino and used the free chip, i hit a jackpot (or they might say) i built my credits up, i'm up to 500, maybe a 1000 or more i was so happy i was winning and then "poof" went to hit a spin and all the credits were gone, left me with 0 to play, or some say 10.00 or whatever amount" Explain this practice, the reason it's done.. To remove their winnings after playthrough during their gambling sessions seems to me a bit... well, like giving a delicious porterhouse steak dinner with all the fixn's and then just snatchin it away. Alot of people take it so personal... money is personal to them. Some people don't understand, and it is heartsickening to feel like a winner then "poof". After this experience they will not ever deposit. I myself know that all winnings are voided on a double chip, But couldn't it be done when the attempt to cash-out is taken? |
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Use Your Imagination
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prism aff mngr
Casino Rep
Sr. Member
Posts: 308
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« Reply #24 on: August 07, 2009, 05:15:27 PM » |
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Hi genenco, Thanks for chipping in!  I imagine you saw that I've been given two months to demonstrate things, which I thought was a good idea. I believe your feedback will help us improve and I also know we'll show you that we can be trusted. Any player's records can be audited by RTG upon request. They can act as arbitrators in any dispute; they have access to all the player's records and history. We do give away more chips than most casinos, but we are also larger than other casinos, especially the ones that are currently accepting US players. Our goal is to give players the opportunity of entertainment and they can also try the games and feel comfortable with our casinos. As you probably know, the problem with giving free chips is that it attracts players that want to take advantage of them, and so everyday we have players opening 10, 15, 20 accounts and requesting the free chips over and over again. For this reason, and the huge amount of players that do this, we have to be very careful with our restrictions and ask that players respect our terms and conditions. I'll be happy to answer any other questions as they appear, like you said, it will take some time. I'm sure in a few days I will get to know you all better and you'll see what you can expect of me Sincerely, Ingrid E. |
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genenco
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« Reply #25 on: August 07, 2009, 05:23:30 PM » |
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OK Fair enough Ingrid and I do side with Jimbeaux in regards to turning over a new leaf.
I too would LOVE the chance to play with your casino and as such would withhold "Free chipping" if say the past on us "Abusers" could be reset so as to not have this issue come up, should we win and cash out.
I do look forward to other questions and answers.
again Welcome and glad you're here.
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"Today, most of the good people are afraid to be good. They strive to be broadminded and tolerant. It is fashionable to be tolerant but mostly tolerant of evil and this new code has reached the proportions of demanding intolerance of good."
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prism aff mngr
Casino Rep
Sr. Member
Posts: 308
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« Reply #26 on: August 07, 2009, 05:49:58 PM » |
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Hi imagin.ation, I’ll always try to answer within 24 business hours. However, yesterday I was away from my desk in meetings most of the day and it upset my rhythm  I understand when you and others say this has been a problem for years. There have been some changes in management and I will do my best to show you a new side of things. I think it will be really worth it, having my hands full, to form a new relationship with LCB players, which I will then use as a starting point with other forums and affiliates. Regarding your second post, about the winnings that disappear magically, I was actually speaking about this with management earlier today. You probably know that the maximum cash out on most free chips is the amount of the chip or twice the amount in some cases. Now, because we have so many players, requesting so many free chips, there is a feature in the casino software that allows us to program the bonus code so that, when playthrough requirements are met, the system automatically removes the amount that cannot be cashed out, and leaves the maximum cash out. At this point the player can send his/her documents (if we do not already have them) and cash out the remaining amount. I agree with you on the porterhouse steak example, especially when it’s a new player that perhaps did not read the terms and conditions when requesting the free chip and thinks he will be able to cash out any amount he reaches. I will see what I can do about this. Thank you very much for your feedback, I will always welcome it. Sincerely, Ingrid |
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Jimbeaux
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« Reply #27 on: August 07, 2009, 06:05:48 PM » |
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Ingrid,
While we are aware of the playthrough requirements, and you will note a constant reminder here to always check terms and conditions, i really dont see much more you can do when playthrough is met. the terms do say the excess will be removed, after all.
But this is just a suggestion, and it mat require taking it to RTG to implement, but instead of just a sudden drop to the max withdrawal amount when playthrough is hit (often times one is on a roll and betting hard and fast at the time, it is easy not to see the shift in time to prevent two or three more bets at a high denomination). how about a pop up window saying '""" Congratulations, you have just made the playthrough requirements for your bonus""" or something of a similar nature.
trust me, making playthrough is something both worth celebrating... and recognizing for it's accomplishment. Just like an ingame reminder tells us to visit livechat as we are depositing and to be sure to check for bonuses before we spin (at some rtg's).
Not only does it interrupt the flow, it also lets the player know precisely why their 1000 became 100 in a single spin and cut's off the griping at the heart.
just an idea...
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Imagin.ation
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« Reply #28 on: August 07, 2009, 06:22:02 PM » |
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Or maybe that the excess be removed on attempting cash-out,
some do want to play a little longer. Kinda really sucks when you close out
game to come back later to play (maybe they have thought about a deposit seeing they are winning) and its all gone
That is a great idea Jimb, and i see you are understanding my question
Thank you Ingrid for responding, this question is very critical
and i know alot were disgruntled by the sudden drop in credits.
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Use Your Imagination
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prism aff mngr
Casino Rep
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Posts: 308
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« Reply #29 on: August 07, 2009, 06:28:31 PM » |
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Hi PO1Mike, The fee deducted varies depending on the amount that is being sent. I would have to know further details in order to give you a more specific explanation. There are additional factors to consider, for example sometimes Moneygram doesn’t even charge a fee due to a delay (this was probably the case with your first withdrawal). Checks are sometimes sent depending on the amount as well, especially if the cashout was large. I have found your Club Player account and will be monitoring your cashout. Thanks! Ingrid |
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