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no i havent sent any documents yet,but i was never requested to send .Also i asked them if that was the reason for the delay and they tell me only to wait .No answer for the reason of the delay .
thanks for the help ,they told me again they dont need my id or any other proof ,just to wait ...
I cant find any possible reason , i have read terms and conditions and everything is ok .Also i have an other completed cash out very fast one month ago. I hope they will eventually give the money. Thanks for the help.
does anybody know if i deposit at an other site from Neogames ,will i have the same problems again ?eg go scratch ,winnings.com etc ,Or each site has different financial department?
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