I RECENTLY MADE A DEPOSIT AT LUCKY 18 AND USED A BONUS. I PLAYED MY BALANCE DOWN TO $0 AND MADE ANOTHER DEPOSIT WITHOUT A BONUS. I PLAYED AND WON BUT THEY TOLD ME SOME OF MY WINNINGS WERE PART OF THE PREVIOUS BONUS AND NOT WITHDRAWABLE.
NOT ONLY THAT BUT YOU CAN'T WITHDRAW USING E-WALLET. YOU HAVE TO USE A BANK TRANSFER WITH A FEE OF $40 OR MORE. WHAT A RIP OFF.
i'VE USED E-WALLET AT OTHER CASINOS TO DEPOSIT AND WITHDRAW. AND NEVER HAD A PROBLEM.
i'LL NEVER PLAY AT LUCKY 18 AGAIN.
After playing his balance down to zero, the player redeemed another coupon prior to his second deposit. The system added the bonus to the deposited amount and consequently added a play-through as well. The player contacted us, and even knowing that he has played the deposit plus the bonus money, he claimed his winnings stating that he did not redeem any coupon and he was entitled to the whole amount.
Regarding our current cash-out methods, in order to avoid identity fraud, we send the first payment by wire transfer directly to the player’s bank account. Many of the casinos mentioned in this forum have adopted the same policy, which is followed by us entirely so we still can continue to have the highest standards of security in the industry therefore all our players are guaranteed full protection and anti-fraud measures.
Sincerely,
Lucky18 Casino
