satansmuff - As I wrote earlier, the player DID get the report and the name of the source. There is no reason for the company, a professional, to make up this information. I admitted there were some slow payouts because I'm being honest. The US banking system is not helpful in making quick withdrawals these days, not all the time.
Jocan16 - Not only do we have 20k winners but much, much more than that.
I understand you all assume this was done in order to disqualify winnings but it surely wasn't. This has to do with the increasing number of credit card
fraud all online casinos have to deal with. It is an epidemic. We do not want to deal with anyone who has a CC fraud history. We employ this company to find out just that and what would be the point if we disregarded their advice?
Yes usually we get the report much quicker so we can close the account immediately and refund the player (even if they lost, believe it or not), and in this case it was a day and a half or so late and the player made winnings. We are hardly a 'scammer casino' due to this and any other casino encountering the same history would in all probability
do the exact same thing. I'm very sorry that this happened after she won but why should player committing fraud be allowed to win at other places? We don't want to encourage that behavior and so we refunded her in full and parted ways. You calmly call for us to do a full check up before allowing a deposit, and we try, but how many players wait around for that amount of time before moving on to a casino that doesn't have a security check before allowing a deposit? Joyce is the only case I know of where the player actually lost winnings due to this check, and it has protected us from many CC fraudsters, who, by the way, are taking winnings that other, honest players, could have won, since the more they win the less the slots will give someone else. Why should we allow that?
This all seems super sketchy. So basically the casino is claiming that the OP has done a charge back at another casino, after losing?
What I don't get is why they don't flag that immediately upon the deposit and freeze the account?
Shutting her down after she cleared playthrough and won seems very suspect by the casino. The rep claimed that you don't see people complaining about $20k withdrawals from his site... I @ that comment.. nobody is cashing anything close to that kind of money from that software. Bonuses and free spins within them are laughable.
Eh.. scammer casino. Fix the issue up front if their is a problem with someone card. Also be glad you aren't a land based casino operating in the US because the gaming board would gut your company from the inside out.