By the way, the reason it disgusts me so much is because the same thing happened to me when GoldVIP decided not to pay approximately 8K I won there.  There excuse wasn't fraud, it was that I complained to much.  When online casinos accept the deposit and bet, the game is "ON".  Don't renig after you lose...now that's what you call FRAUD!

Noah -  When you say you were "alerted by a professional company", did you state exactly who they were and PROVE that their findings were true?

There are 3 big credit bureaus in the U.S....I doubt if it was any of them.  When casinos like Rome, etc decide not to pay winners, they don't have to prove a thing...now do they?  That's the entire point.  A casino is judge and jury and have no laws to follow.  This is the exact reason that as soon as the U.S. regulates gambling, places like Rome and all the other rogue casinos on the internet will be out of business.  I'm sure you know this and you'll be looking for new employment.

Joyce, its incredibly easy and popular to blame the Casino, and I am sorry for the experience you had, I truly am. You claim to know what would have happened if you had lost. You don't. 'all' the complaints on GG number about 4 - all withdrawal delays but yours. All successfully helped and solved to the satisfaction of the GG editors but yours.

I will not continue arguing this point, as I think all has been said. I'm sorry for the experience but the decision was made for a reason. This is a relatively small win compared with daily winnings and we would not go to all this trouble just to hold out on your withdrawal. You see no posts from players claiming this happened to them for huge 20k withdrawals, why would we choose you of all players to 'fraud'? There was a reason, and it had nothing to do with denying you winnings, but has everything to do with fraud prevention and risk.

Kind Regards,

Noah

I have never heard of this casino before and have definately never heard of a fraud report coming from a casino. I make alot of deposits at a few select casinos and even with these "trusted" sites I play I am  bit weary of doing so, but now after reading this post I'm more skepitcal then ever. So just how do these reports work at your casino? Is every customer checked the moment they open an account or just when the try to make a withdrawl or just select people? Are they run by just your name or go off your social security number (which I would never give a casino). If indeed this fraud report is real and is a way for your casino to protect itself then wouldn't it make more sense to run these alleged reports and see the results BEFORE you allow deposits, instead of harming your business by allowing potential fraud to happen in the first place and letting these people give your name a bad reputation??? All I see is a players word against a casinos word and nothing more. I have no choice but to believe the player seeing how you agreed she wasn't paid due to this "mystery" report. You guys didn't give the player a copy of this report or even bother to mention who or where this supposed report even comes from so she can see for herself or try and dispute it. I know damn well when there is a report of any kind on me that I have a right to access this report for my personal records and have the right to obtain information to contact those people to dispute their allegations if needed. So until you can provide proof of these allegations to your player you are indeed STEALING her winnings. I'm assuming you guys are NOT located in the USA, because for all you know maybe this player is a victom of identity fraud and by not giving her a copy of this report you are knowingly witholding important information from this player...which is a federal crime here in the states. So not only do you take back all the winnings you also leave no proof of your findings and you expect the rest of us to understand your side??? I'll understand and believe your excuse when this player is given a copy of this report or ANY information on how to contact those people to retain a copy for herself. Forget about deposits...I'm not even gonna bother to check this place out when you got a rep who admits to slow payouts and admits to voiding winnings based on a report that you can't name the sourse. Thanks....but NO Thanks!

This all seems super sketchy.  So basically the casino is claiming that the OP has done a charge back at another casino, after losing?

What I don't get is why they don't flag that immediately upon the deposit and freeze the account? 

Shutting her down after she cleared playthrough and won seems very suspect by the casino.  The rep claimed that you don't see people complaining about $20k withdrawals from his site... I @ that comment.. nobody is cashing anything close to that kind of money from that software.  Bonuses and free spins within them are laughable.

Eh.. scammer casino.  Fix the issue up front if their is a problem with someone card.  Also be glad you aren't a land based casino operating in the US because the gaming board would gut your company from the inside out.

I understand you all assume this was done in order to disqualify winnings but it surely wasn't. This has to do with the increasing number of credit card fraud all online casinos have to deal with. It is an epidemic. We do not want to deal with anyone who has a CC fraud history. We employ this company to find out just that and what would be the point if we disregarded their advice?

Quote from: Jocan16 on November 09, 2011, 06:14:28 PM

This all seems super sketchy.  So basically the casino is claiming that the OP has done a charge back at another casino, after losing?

What I don't get is why they don't flag that immediately upon the deposit and freeze the account? 

Shutting her down after she cleared playthrough and won seems very suspect by the casino.  The rep claimed that you don't see people complaining about $20k withdrawals from his site... I @ that comment.. nobody is cashing anything close to that kind of money from that software.  Bonuses and free spins within them are laughable.

Eh.. scammer casino.  Fix the issue up front if their is a problem with someone card.  Also be glad you aren't a land based casino operating in the US because the gaming board would gut your company from the inside out.

Hmm how strange I looked this up with interest in another Casino and saw these postings. I hope that this issue is resolved but I cannot stand dishonesty of any kind whether its on part of the player or the Casino...I think the quickness at which people lie now a days is truly sickening. I hope all turns out well.

I just went over to GG to see how many other players are not being paid winnings due to casinos claiming fraud.  Betfair and 7Sultans are there now with the same kind of allegations that Rome used.  It appears it is becoming commonplace for the casinos to use fraud to not pay up.  They will accept all losing deposits, but the trouble begins when the players win.

Apparently, business is so bad for all these online casinos, they can resort to this and do whatever they want.  I don't deposit anywhere now as Rome was my first deposit online.  Given that experience and what I've been reading on the internet, online casinos are becoming more and more untrustworthy as there is no regulation.  It's not worth taking a risk.  The entire industry needs a major overhaul. 

U.S. casinos are not doing anyone a favor.  They are violating U.S. law and are only there to serve their own purpose.  If you lose, it's great.  If you win, they assume no risk as they won't pay the winnings anyway.