Author Topic: Rome Casino Warning! Stole $2600 in winnings  (Read 8322 times)

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Offline joycefl

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #30 on: November 12, 2011, 02:06:41 PM »
Blueday, I see you point, but I don't feel any third party they provide has any credibility whatsoever.  They are not using any of the three major credit bureas in the U.S. This is how credit is viewed in this country to gain loans, mortgages and credit. 

The online U.S. casinos which pay no business tax or have any regulation
cannot possibly provide a legitimate report from any agency.  It simply doesn't exist.  These are people using illegal means to process money in and out of the U.S. where these activities are illegal.  That is the primary problem.  This is why it all comes down to trust and you should not TRUST Rome casino in any way.

Offline satansmuff

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #31 on: November 12, 2011, 07:33:23 PM »
The rep was quick to defend the casino's case in regards to this "report" but never bothered to answer any of my questions regarding how they go about coming up with them.

Online blueday

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #32 on: November 12, 2011, 08:29:27 PM »
Blueday, I see you point, but I don't feel any third party they provide has any credibility whatsoever.  They are not using any of the three major credit bureas in the U.S. This is how credit is viewed in this country to gain loans, mortgages and credit. 

The online U.S. casinos which pay no business tax or have any regulation
cannot possibly provide a legitimate report from any agency.  It simply doesn't exist.  These are people using illegal means to process money in and out of the U.S. where these activities are illegal.  That is the primary problem.  This is why it all comes down to trust and you should not TRUST Rome casino in any way.

I hear you Joyce but [personally] I would still want to see it.  It could be something as simple as an IP address or it could be something that you can argue the toss about and get resolved to your satisfaction. 

Definitely worth a look.

blue

Offline noahromecasino

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #33 on: November 14, 2011, 03:30:46 AM »
The rep was quick to defend the casino's case in regards to this "report" but never bothered to answer any of my questions regarding how they go about coming up with them.

I'm sorry but I did say, this is a company, Iovation, that specializes in fraud and CC checkups. We will not release all the details of how they do so because to do that means alerting all fraudsters to the exact way they can avoid being detected by it, hence losing its efficacy.

Joyce is maintaining that no casino can use any third party to decide anything, yet also knows that a US friendly casino cannot use the three major credit bureas. So basically she leaves the casino no ways to conduct checks. If its a third party then it has no reliability in her eyes and casinos don't have any other options.

Kind Regards,

Noah

Offline JacobBlack

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #34 on: November 14, 2011, 05:00:01 AM »
     Hey Noah, if there was some kind of alert to the "Fraud Company" which then informed you guys, and that set this whole thing off, can you not set up a second type of investigation on the players behalf for a second opinion? Mistakes do happen or the word "Mistake" would be irrelevant or perhaps not even an existing word. I mean if they were tracking or monitoring a card/account, a single small typo would send those guys on a wild goose chase. If your casino was honest and trustworthy an investigation on behalf of both parties should be whats done as if you actually wanted to pay the customer/player rather than accepting and sticking to what benefits the casino as your first choice.

                                       JACOBBLACK
STAND IN THE CORNER AND SCREAM WITH ME!!
                             :)

Offline satansmuff

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #35 on: November 14, 2011, 07:12:43 AM »
Hahaha...yeah, this casino seems quite dishonest. You can't say anything about this supposed company or how you get your reports. My questions were quite simple and in no way "reveals" this hidden company. All I asked was if they run this alleged report on ALL new players or select players or only when a cashout is attempted...and also if they go by just your name alone or your social security number. How answering any of those questions would alert potentional "fraudsters" is beyond me and makes me belive more than ever that this casino is indeed a scam.

Offline satansmuff

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #36 on: November 14, 2011, 07:17:10 AM »
Thank you Joyce for bringing this casino and their operations to our attention...I've been looking for a new casino to play since my usual ones have their slots locked up tighter than a bank vault and I'm getting tired of how rapidly my deposits go. This casino very well could have been my next choice to play since not many places accept USA players anymore but I'm you took the time to warn us and even more glad I took the time to read this post.

Offline Azriel

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #37 on: November 14, 2011, 08:16:45 AM »
Hi Everyone,

OK, so I guess I'm not going to be very popular on this thread, seeing your posts, but I will explain to the best of my abilities, the Casino's side of things.

We as a Casino get AT LEAST 20 fraudsters a day, 90% of those are serial chargebackers that change cards and banks often, change ID's, fake new ones etc. We have to be on guard all the time. That is the purpose of companies like this one. They report fraud activities made by players at other gaming institutes.  We have to trust their report otherwise there is no use in using them.  We cannot take the risk of accepting players with fraud history because if we did then we'd be defrauded 18 times a day.

So when the risk department gets a report like this one, they cut all connections with the player, return any deposits and yes void winnings. Voiding winnings is the problem here, I understand, but also understand that if any fraudster uses this method they can just play to win and if they win they take it home and if they lose they chargeback. Here Joyce is saying the opposite, that if she won we would make up her fraud history and if she lost we wouldn't say anything.

Now I know you've seen some complaints about us but honestly, 99% of those are withdrawal delay complaints, because frankly we did have some strong delays lately due to processor complications, as happens with the US banking market at times.

You have not really seen reports of this kind all over the place because this is something that rarely needs to be done, the report is usually much quicker. If the casino did that with every player that won there wouldn't be a casino left. So obviously this isn't a common practice, but we also will not send the message that its ok to defraud and that we will cooperate with any player that does so. Joyce may maintain her position that no such thing occured, but this company specilizes in this and they are very reliable. Obviously this wasn't a popular decision and of course Joyce told us she will post everywhere, and she has. It still did not change our policy. and I can only repeat our position, as unpopular as it may have been, and hope I have explained why this occured.

Kind Regards,

Noah

Greetings Rome Casino at Location :

IP Address    31.222.179.11 
Host            romecasino.com
Location            GB, United Kingdom
City    -, - -
Organization    Slicehost IP Space
ISP                    Rackspace.com
AS Number    AS15395 Rackspace
Latitude            5400'00" North
Longitude    200'00" West

Firstly I appreciate the Casinos Concerns about fraudsters but I find the matter trivial to say the least from a legal point of view you have a customer which in good faith contracted with romecasino in two seperate
contracts which under British law appears to be binding in respect of offer and acceptance ..and furthermore the acceptance of consideration to the degree of more than 1/3 of the material contracts..this being accepted upon two occassions ..and even authorised by your casino..and your support officer was acting in good faith for the casino and is not personally liable vicariously.

It would appear to me that you are legally obligated under binding contracts to honor that which has been contracted for under British law
all the parts for a binding contract have been forefilled :

(a) Offer and Acceptance (By Both Parties)
(b) Certainty of Terms (The Match Bonus Contract Details)
(c) Consideration (The Money Paid by the Customer)

The Fact that a Gumshoe Agency reported on a "Possible" case of fraud is so far fetched its ridiculous legally it has no weight what so ever and wouldnt stand up in court I would put more faith in a fairy whispering in my ear about never never land.
Your sounding of this policy is the echo of your company and Im not going to sugar coat it ... but it does not seem legal...in my legal opinion your company owes that player for outstanding winnings in the amount that was requested less the bonus amount.



Also anybody can make up rules but at the end of the day it is the Courts which rule which is legal and which is not legal.
And if they had tried this with me I would be seeking Civil Remedies about 3 of them.




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Offline caseyk

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #38 on: November 14, 2011, 10:06:53 PM »
Apparently rome casino is now on major hot seat over at casinomeister.  A player won over 32k there and they immediately locked his account and would not respond to emails, etc.  He complained at cm and rome finally woke up.  They still didn't pay and the members want rome thrown into the rogue pit.

I think they should top the list of rogues as their strategy is to get all deposits, the when players win, lock account and ignore them.  Only after player complains on public forum, then address problem.  In some cases they pay, but for joyce they don't pay.  You are total scum, rome casino.

Offline noahromecasino

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #39 on: November 15, 2011, 02:59:09 AM »
Azriel - Rome is not located in the UK. I don't know where you got that info from, maybe its a server location.

Caseyk - There is NO case of a 32K win. You may be referring to a different issue which was actually resolved before we even knew the player posted and it was resolved to his satisfaction.
If our 'strategy' was to lock out all winnings players (sorry but that's absurd) we would be out of business in a month. Revenue is based on loyal and repeated customers, who do win a lot, not on first time deposits, which are statistically much lower. If we were like that we would never have a casino to begin with. And to make such sweeping statements based on a few posts, not to mention calling us 'scum' is a far cry away from any kind of objectivity and from an intelligent and real discussion.

I'm sorry I have explained this to the best of my ability. This isn't some small clue about fraud, there was fraud committed on the card. The player should have known better and we should have caught it earlier.


Offline Azriel

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #40 on: November 15, 2011, 03:22:18 AM »
Azriel - Rome is not located in the UK. I don't know where you got that info from, maybe its a server location.

Why would you locate your main server in the United Kingdom and yet not be physically located where your server is located ? in business practice this sounds quite unusual.
So basically your saying your contracting using a server located within the legal juristiction of the United Kingdom and then claiming that your company is not liable for contracts made within the United Kingdom ?.

Why not locate your server elsewhere as you are currently subject to
english law as far as i can see and I got it from this :

http://cqcounter.com/whois/

Feel free to try it ..its a basic tool.

It doesnt matter where the operation is ..if you contract within a country you are subject to their legal system and from what I can see all contracts pass through your Primary Server.
And yes granted its a known fact that Rome is not located in the United Kingdom ..well they did have a presence there at one stage very long time ago ...but enough of the history..back to business .. why dont you guys just pay out that customer ? it seems silly to risk so much over a small amount for this kind of publicity ..if it was my call i would have silenced the issue as upper management.

 

« Last Edit: November 15, 2011, 03:24:04 AM by Azriel »
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Offline noahromecasino

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #41 on: November 15, 2011, 04:48:04 AM »
Azriel I have no idea where the server is or what connection there is to the UK.

The fact that this is a small sum that is causing so much trouble SHOULD alert to the fact that we are not doing this based on financial reasoning! Obviously it would have been much easier for us to 'silence' the player who has been posting everywhere she possible can. That's her right. as I've said a few times, this is about fraud and fraud prevention, it is not a financial decision, and we do not want to send the message that you can just complain publicly and we automatically give you what you want even if our evidence points to your fraud. If we were really all about the money on these issues as you all seem to believe, then we would have paid her a long time ago.

Offline Imagin.ation

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #42 on: November 15, 2011, 01:38:15 PM »
I can completely understand everything that is being said here,there is protection where is needed, i understand the anger, misunderstandings and representations, i also see the reps frustration in trying to explain this within his ability without posting what would be private information.. the one thing that caught my eye and i am misundersanding is the player said " I don't deposit anywhere now as Rome was my first deposit online" if that is the case how can there be any report of fraud for any casino if it was the first time? If i accept the obvious then Rome Casino you win the arguement.
Use Your Imagination

Online chocolateman

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #43 on: November 15, 2011, 03:40:39 PM »
Azriel - Rome is not located in the UK. I don't know where you got that info from, maybe its a server location.

Caseyk - There is NO case of a 32K win. You may be referring to a different issue which was actually resolved before we even knew the player posted and it was resolved to his satisfaction.
If our 'strategy' was to lock out all winnings players (sorry but that's absurd) we would be out of business in a month. Revenue is based on loyal and repeated customers, who do win a lot, not on first time deposits, which are statistically much lower. If we were like that we would never have a casino to begin with. And to make such sweeping statements based on a few posts, not to mention calling us 'scum' is a far cry away from any kind of objectivity and from an intelligent and real discussion.

I'm sorry I have explained this to the best of my ability. This isn't some small clue about fraud, there was fraud committed on the card. The player should have known better and we should have caught it earlier.



Noah...Is Rome casino committing fraud against the US government, Visa, Mastercard, etc. By accepting gambling funds from a ban country; And disguising the transactions by calling it something else besides gambling?

This fraud system is complete bs. And here's why. Slotastics uses a similar system. When someone opens a new account. They automatically check their identity from a share database. If negative info comes up. They block their account. I did a test on it. I went to 4 different locations, public library, friend's computer, 68 yr old aunt's computer, and Kinko's in my area and opened several accounts. 2 with made up names and address. 2 whom i knew didn't gamble but had 700+ credit scores. Guess what? All 4 was blocked shortly after registering. When I inquiried about them.I was given the same answers by CS.

Atleast Slotastic blocks your account "BEFORE" you are allowed to make a deposit. Unless Rome which waits until after you have won some money and cashes out.
« Last Edit: November 15, 2011, 03:43:16 PM by chocolateman »
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Offline twistyraid

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Re: Rome Casino Warning! Stole $2600 in winnings
« Reply #44 on: November 15, 2011, 07:51:06 PM »
If anyone has EVER received payout winnings from Rome or Diceland please post your story.  Thanks.

 

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